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#161 of 689 2007 Outlook Transmission by cheriaz04

Oct 13, 2011 (10:31 pm)

I found this site tonight and thank you all for your willingness to share about your Outlook and issues. We have a 2007 Saturn Outlook. We bought it in March 2007 and we were the first to buy one here in Tucson, Az from our local dealer, now closed. I can honestly state, I have never had the massive issues many of you post about. I had the power steering pump go out shortly after purchase, all replaced under warranty, even on short notice. We were leaving on a trip and something sounded funny and I called them and we stopped in and waited for them to replace it with a new one and on the road we went. I knew nothing of computer updates, so if I got them they gave them to me without me knowing. When the windshield wiper recall came out, I was sent a card and I took my car in and they fixed it. I have never had the lagging issues posted about here with the transmission. When Saturn closed their dealership, I started using our Cheveron One Stop for all my needs. We have taken good care of this car, I love my Outlook.
 
Why am I here you ask? Well because we were traveling home from Vegas Monday with our whole family, slowed down in a construction zone, went to apply the gas and the car wouldn't go. There was no drive or no reverse. Applying the gas sounded like the car was in neutral. We were stuck on the highway, in the middle of no where, in a construction zone and a car that wouldn't go. We had never had a warning that anything was wrong. We were towed to the next town, spent the night in a hotel and the auto shop in the tiny town said the repairs were above their trained technicians and they couldn't get Saturn parts. We then spent $500 to tow the car back to Tucson.
 
Money doesn't grow on trees as you all know. We had just taken a short family vacation and we had to have family come and get us. We have a daughter with medical issues and she had taken ill while we were stuck in this strange town in this hotel. I have never felt so helpless in all my lifetime. Yes, we made it back home thanks to family driving nine hours to rescue us.
 
We called our local dealer after researching the codes given to us on Diagnostics from the initial repair shop. It's a computer more or less inside the transmission. Because it's IN the transmission, they have to break it open to get to it, which means rebuilding it. However, it cannot be rebuilt because the parts are not sold in pieces, it's an all or nothing situaton. There is ONE used transmission on the east coast, yes it could ship here but if its problematic, like ya'll post here we have to pay to ship it all the way back too. New transmissions are available but very costly. I was told thankfully I don't have a AWD because it's even more costly. A little warning to those AWD owners out there.
 
I have loved my outlook. I am on my 3rd set of tires, had new brakes put on it again two weeks ago and I have over 107,000 miles on it. I look at this car all the time after four years, six months and I love it like the day I bought it. It's a pretty car and until now, it's never let me down. It wasn't so pretty up on that tow truck and it pains me that it left me and my family in a dangerous situation with an ill child.
 
My new transmission will be installed and I hope to be back on the road again in a matter of weeks. I pray that when I get my car back that I can be as happy as I was before this happen. Like so many of you, we researched. We come from a long range of family Saturn owners. My father in law had two and one was well over 300,000 when he sold it. My sister in law has a saturn van. My brother in law had a Saturn. My Dad drove a Saturn for years too. I could go on and on. We bought a Saturn based on their reputation within our family. We too have been proud Saturn owners, now I don't know what to think. I feel let down. We did everything we were told to do to keep our car in good running order... here we are!

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• gmcustsvc (Oct 20, 2011 12:21 pm)

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#162 of 689 Question?? by cheriaz04

Oct 13, 2011 (10:41 pm)

I keep seeing customer service posts asking for Vin number's and information. Has this been of any help to anyone? Every few complaints and here's another post from GM Customer Support. It's like they want to LOOK like they are doing something. Don't act, DO! Put in a recall request for these issues listed page after page on here. How many sick children have to be left on the side of the interstate before your company wakes the heck up? We work hard to pay these payments. We paid for dependable. It will take people dying in a car accident multiple times before your company is smeared so badly in the news before something is done. Why wait for those lawsuits to happen GM, act now!

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• gmcustsvc (Oct 17, 2011 2:14 pm)

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#163 of 689 Re: Question?? [cheriaz04] by gmcustsvc

Oct 17, 2011 (2:14 pm)

Replying to: cheriaz04 (Oct 13, 2011 10:41 pm)

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#164 of 689 Back again by saturnoutlook

Oct 19, 2011 (8:48 am)

Been through 4 dealers now, still unable to fix the problem. I have a 2007 with 65,000 miles on it. I'm the original owner, and I love the car but the check engine light and transmission issues are making me regret buying a saturn. I just wish someone could fix this car! The latest dealer keeps reprograming the transmission and replacing the ignition coil (engine light), assuming it wil work this time. Never fails everytime I leave the dealers lot with an assurance its fixed, the check engine light comes back on. If so many car are having problems why doesn't GM do the right thing and fix them. I was a loyal GM customer, but not so sure after this experience.

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• gmcustsvc (Oct 20, 2011 12:40 pm)

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#165 of 689 Any luck with customer service? by domp

Oct 20, 2011 (8:44 am)

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• gmcustsvc (Oct 20, 2011 1:02 pm)

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#166 of 689 2007 outlook by fkaras

Oct 20, 2011 (12:08 pm)

the only answer is to trade it in for a new toyota SR5 4runner 7 passenger ,, like i did last month,, mine had 22K mile on it and still under warranty,, 7. i smile every day i drive it at 24MPG and 20MPG city

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#167 of 689 Re: My transmission sucks too! [unhappyinva] by gmcustsvc

Oct 20, 2011 (12:11 pm)

Replying to: unhappyinva (Oct 11, 2011 6:04 pm)

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#168 of 689 Re: 2007 Outlook Transmission [cheriaz04] by gmcustsvc

Oct 20, 2011 (12:21 pm)

Replying to: cheriaz04 (Oct 13, 2011 10:31 pm)

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#169 of 689 Re: Back again [saturnoutlook] by gmcustsvc

Oct 20, 2011 (12:40 pm)

Replying to: saturnoutlook (Oct 19, 2011 8:48 am)

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#170 of 689 Re: Any luck with customer service? [domp] by gmcustsvc

Oct 20, 2011 (1:02 pm)

Replying to: domp (Oct 20, 2011 8:44 am)