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SUVs Saturn Outlook Transmission Problems Saturn Outlook
53 messages, Last post on Aug 19, 2009 at 6:29 AM
You are in the Saturn Outlook Forum. Your Hosts are steve_ & tidester
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| Just got our Outlook XR back after installation of "new and improved" fender well splash guards and installation of a re-program of the shift module per bulletin 08-07-30-022. Drove it in the rain, no loss of power steering control. However, the Bulletin upgrade did not correct the shift hesitation of the transmission. Service Advisor said to send "The Letter" to Saturn (9 months old with 45 days out of service). Soooo, it went out today. I have already received 2 Case #'s regarding the issues with this vehicle without any resolvement. Let's see what they have to say now. Will keep you posted. | |
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Replying to: myshakti (Nov 24, 2007 10:25 am)
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I am sure you read my threads. I have fought the fight and lost against GM. I went to arbitration to try and have the car bought back with no success. It is their thought in summary (GMs) that since I keep driving the car it must not be that bad. What am I supposed to do walk everywhere?! If you want to know more, please let me know. I would love to see a Class Action filed or a huge revolt as this car is not what they claim it is! Tracy
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Replying to: cabeckerva (Oct 01, 2008 1:03 pm) -Warren
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Replying to: myshakti (Oct 01, 2008 7:55 pm)  . Tomorrow, I hope GM doesn't want me to just drive it and see what happens next  . I'll post later to let you know how it went. I'm sorry your arbitration didn't go well. However, I really know what you're going through.
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Replying to: shillelagh (Oct 07, 2008 9:34 am) Are you located in California? The arbitrator did drive me my car and of course the transmission basically worked okay. The unfortunate thing is that my car has never been "out of service". I guess I should have refused to drive it until GM came up with a fix. I could have done somethings better had I known more about the process. The really frustrating fact is that GM knows there is a problem but can fall back on the following term. "It is the way the vehicle has been engineered." I wish you the best in your hearing. Tracy
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Replying to: myshakti (Oct 07, 2008 11:46 am) The BBB informed me that the arbitrator is a Lawyer and the GM representative will be present via telephone, joy joy! I did not know that other owners were having such problems until I started reading the Edmund's Forums. I was surprised that GM was trying to cover up the problems so blatantly. That's when I started keeping a logbook on my vehicle. In your state, do you have the option of filing for arbitration with the State Attorney's Office? Here in Florida, if I'm dissatisfied with the BBB's decision, I can file with the State Board of Consumer's Affairs. They will then forward the claim to the State Attorney's Office for arbitration. After that, if you're still dissatisfied, you can get an attorney and sue the manufacturer. If the Judge rules in your favor, the manufacturer has to pay all your attorney's fees. Good Huh? Well it's late and I still have some work to do. Thanks for your support. J. |
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Replying to: paynski (Oct 02, 2008 5:40 pm) |
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Hello Saturn Owners, On Oct. 08/08, we had our Arbitration Hearing regarding our Saturn Outlook and their decision was in our favor. The GM Representative acted like a jerk. He tried to make it look as though we didn't know what we were talking about and if it's not in print in the GM manuel or shop work order he would not consider it as fact. I had everything in document and cronological order. I even had copies of GM's technical bulletins regarding the transmission, fender well splash guards, power steering pump and engine cylinder head problems. The arbitrator took the vehicle on a 20 mile test drive and found out herself about the vibration, transmission lag and excessive steering noise. The Arbitrator found 9 out of 12 items to be significant defects and has awarded us our down payment, costs for tax, tag, title, registration, service contract AND our 10 monthly payments back. All total: $12,000.00 How about those apples !!!!!!!!!! A GM Rep. called this afternoon to confirm our information to set the closing date for the repurchase which will be sometime next week. I'll post the final results. |
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Replying to: packerfan3 (Oct 09, 2008 5:49 am)
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