- #31 of 40
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Re: 2007 Outlook Problems [mruffini]
by myshakti
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Jan 18, 2009 (3:07 pm)
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Replying to: mruffini (Jan 18, 2009 12:01 pm)
I am sorry to read about your problems. Be more diligent than I was about the documentation and maybe you can GM to buy it back through the Lemon Law. I tried but was unsuccessful due to not enough documentation and that the car was not out of service long enough. I was told in arbitration, "Well, you drive the car so it must run okay," What do they expect me to do?! The vehicle has lost so much value in this economy that I cannot sell it either! Best of luck to you!
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- #32 of 40
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2008 Outlook Transmission
by ski7304
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Feb 01, 2009 (1:02 pm)
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Just bought my 2008 Outlook XE AWD last week. I am already noticing problems w/ sluggishness and hesitation. I almost got in an accident the other day when trying to merge onto the highway. The person in front of me on the on ramp was going 20mph....and so when I finally got to the highway and tried to accelerate there was a few seconds of hesitation. I was almost rear ended by an 18 wheeler. I did test drive the car on a city road and liked it, but now that I have it home I am noticing the problems. Does anyone have any suggestions for me? I was going to call the dealer tomorrow, but it sounds like these dealers aren't fixing the problem.
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- #33 of 40
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Transmission problem
by richwood
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Feb 19, 2009 (1:26 pm)
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I too have the same problems with my outlooks transmission.I contacted Saturn recently and was told they agree with the dealer,that since the computer codes are OK theres nothing wrong with the tranny.I informed the district manager on the phone of all the forums and other owners having the same problem and he stated he was unaware of any problems.So much for the "Personal Car Co" and we treat our customers like family.I would never buy another Saturn Product
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- #34 of 40
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Re: Transmission problem [richwood]
by shillelagh
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Feb 19, 2009 (6:36 pm)
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Replying to: richwood (Feb 19, 2009 1:26 pm)
Look in your packet of booklets you received w/your Saturn. Find the "Consumer Guide to the State Lemon Law". Read the instructions regarding "Notification of Defect". Read it very carefully and abide by all the requirements. Take your vehicle into the dealership every week to repair the "defect" and it is called a defect under your warranty. After 3 attempts to repair the defect fails to your satisfaction, send a "Notification of Defect" letter to Saturn. Send Registered mail w/return receipt requested. By Law, they have 10 days to respond after they receive the letter at their office. Give them one more chance to fix the defect after their response to your letter. If they still do not repair the defect to your satisfaction, then you send them the "Motor Vehicle Defect Notification" form which is included in the Consumer Guide booklet. Send it registered mail with receipt requested. Call your local Better Business Bureau (BBB) and notify them of your actions. Ask them for assistance to arbitrate for either a replacement vehicle or total purchase refund. The BBB's assistance is free. It took approximately 45 days from the BBB's notification to a total purchase refund for my 08' Outlook. Good Luck and don't backdown or take the dealer or saturn's word for anything. Keep the BBB notified of everything.
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- #35 of 40
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Transmission Problem
by ski7304
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Feb 22, 2009 (10:20 am)
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I had the computer module update done on trans on 2/6/09, 2 wks after purchasing car. Still not shifting correctly. I contacted Saturn Customer Service and they contacted the dealer. I was offered an exchange however there are very few Outlooks out there to choose from. Seems that dealers aren't ordering as many b/c of the economic crisis. Anyway, I'm bringing it in tomorrow to give them one more chance to "fix" it..then I'll see about an exchange. Thanks shillelagh for the advice, might have to go that route.
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- #36 of 40
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Re: Transmission problem [shillelagh]
by mick09
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May 06, 2009 (3:19 pm)
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Replying to: shillelagh (Feb 19, 2009 6:36 pm)
Hello, I have an 08 outlook with the same tranny problems, will try your suggestion tormorrow.
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- #37 of 40
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Re: 2008 Outlook Transmission [ski7304]
by davidlamphere
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May 27, 2009 (9:13 am)
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Replying to: ski7304 (Feb 01, 2009 1:02 pm)
THERE IS A FIX FOR THE OUTLOOK AND ACADIA SLUGGISH TRANSMISSIONS. The dealers have access to it via a bulletin but are not being encouraged to implement it because it reduces the mileage a couple mpg and if it is factory recommended it conflicts with the advertised EPA mileage rating. However if you insist that they install the fix software they will and they did for us and the car drives perfectly. Love it now. The fix was recommended on this blog some time ago. Tell the dealer to install the software from bulletin #08-07-30-022A to reprogram the transmission control module, The bulletin is dated August 1, 2008 and is document ID 2177083. Don't let the dealer talk you out of it. If you don't like it they can always put the old software back but I know you will like it.
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- #38 of 40
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Re: Transmission Problem [ski7304]
by richwood
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Jun 18, 2009 (12:22 pm)
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Replying to: ski7304 (Feb 22, 2009 10:20 am)
I wish you luck,I've had the same problem with my 2008 since it was new.The dealer kept telling me theres nothing wrong as there's no codes given.I wrote Saturn who assigned someone to look into it and they informed me, no one else was having the problems and they agreed with the dealer.I informed them they should read the forums and they would see there is a problem with the Outllook.I would never buy a GM product again.
Rich Wood
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- #39 of 40
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Re: 2007 Outlook Problems [myshakti]
by mruffini
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Jun 21, 2009 (8:59 am)
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Replying to: myshakti (Jan 18, 2009 3:07 pm)
Just an update. There was a recall for the sun roof on most of the 2007 Saturn Outlooks, something to do with a drainage plug. We took it in to have the recall fixed and about 2 months later, after a rain storm, we backed out of the driveway and could hear water in the dashboard area, moving around. The passenger side, front floor was soaked. We brought it to Saturn and they replaced the same part, claiming that the recall replacement had issues. We had to bring it back a few weeks later to have it ionized because it smelled moldy. It's now back in the shop because the rear sunroof is leaking, this time causing water to drip from the lights over the 3rd row of seats. We are now without the car again as it's being fixed. This is the 3rd time for the same problem, and we were told to expect a call about a buy-back..anyone know how that works?
Thx.
Mike
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- #40 of 40
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Re: 2007 Outlook Problems [mruffini]
by mruffini
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Jun 25, 2009 (1:42 pm)
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Replying to: mruffini (Jun 21, 2009 8:59 am)
Well, I heard back from my GM representative. They basically told me that I am out of luck for purchasing a 2007 Saturn Outlook. They refuse to buy the vehicle back. The person I spoke to was rude and would not give me his supervisor's phone number. Their customer service at GM sucks, but then again, I wouldn't expect them to stand behind their vehicles, with all of the financial problems they have. It's too bad that we are bailing them out, they are not worth the investment. The only thing they would offer me was an extended warranty, but I already purchased one for 7 years, 100k miles. I have no faith that my car will *EVER* see 50k before it's in a junk lot. Moral of the story, don't by a GM/Saturn
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