- #19 of 25
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Re: Optima service horror [mickeyrom]
by cc4life
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Sep 09, 2009 (12:33 pm)
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Replying to: mickeyrom (Sep 09, 2009 8:50 am)
The previous service manager "no longer works there" and after two calls to bring the new guy up to speed, it is once again at the general managers level. Meanwhile my kia is still sitting right where it was when i dropped it off. So far it has been 3 weeks and two phone calls from me. I can see where this is going, but i will go thru all the motions before i seek legal council.
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- #20 of 25
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Re: Optima service horror [cc4life]
by mickeyrom
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Sep 09, 2009 (1:08 pm)
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Replying to: cc4life (Sep 09, 2009 12:33 pm)
I can see why KIA can't help you because it's a non warranty repair.Still,I would think that they would try to put a little pressure on the dealer for the sake of their (KIAs) reputation.
If you happen to know a cheap lawyer,or a friend who is one....a simple letter on an attorney's stationary can sometimes work miracles.
Why did you have the service done there in the first place.I mean so far from home.
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- #21 of 25
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Re: Optima service horror [mickeyrom]
by cc4life
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Sep 14, 2009 (8:03 am)
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Replying to: mickeyrom (Sep 09, 2009 1:08 pm)
It is my sons vehicle and he was on his way to oklahoma for college. I live near the dealer and wanted this done before he left. Like i stated earlier, i have done all the right things and still you never know.
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- #22 of 25
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Re: Optima service horror [cc4life]
by mickeyrom
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Sep 14, 2009 (9:26 am)
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Replying to: cc4life (Sep 14, 2009 8:03 am)
Bummer....sadly,these pre 2006.5 Optimas were not terribly reliable.The newer ones seem to be quite good.
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- #23 of 25
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Re: Optima service horror [mickeyrom]
by cc4life
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Sep 17, 2009 (7:30 am)
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Replying to: mickeyrom (Sep 14, 2009 9:26 am)
up until i got the timing components and water pump changed, there was nothing wrong with this optima. Absolutely no indications of anything wrong.
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- #24 of 25
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Re: Optima service horror [cc4life]
by mickeyrom
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Sep 17, 2009 (8:19 am)
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Replying to: cc4life (Sep 17, 2009 7:30 am)
I guess you think the mechanic screwed up....no?
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- #25 of 25
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Re: Optima service horror [mickeyrom]
by cc4life
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Sep 21, 2009 (12:23 pm)
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Replying to: mickeyrom (Sep 17, 2009 8:19 am)
I think either a new kia part failed or the mechanic over-torqued the tensioner arm bolt. These mechanics are pressed to keep repairs under the "alloted" time per job. I have seen way too many mechanics go to the air wrench to save time rather than the prescribed torque wrench.
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