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KIA Dealership Service Experiences

29 messages,  Last post on Nov 23, 2010 at 1:14 PM

You are in the Kia Optima Forum.

What is this discussion about? Kia Optima, Sedan

Messages Page 3 of 4

#18 of 29 Re: Optima service horror [cc4life] by mickeyrom

Sep 09, 2009 (9:50 am)

Replying to: cc4life (Sep 09, 2009 9:27 am)
So what is the status right now.I don't think the newer KIAs are quite what the 2004s were,but a 2.7 is probably basically the same.I would not have that engine.I have to admit that your story has made me pretty nervous about my 2006.5 withe the 2.4 engine.
On another thread on Edmunds,somebody said they had to replace their serpentine belt at 30K but never replied my query as top what his symptoms had been.

#19 of 29 Re: Optima service horror [mickeyrom] by cc4life

Sep 09, 2009 (1:33 pm)

Replying to: mickeyrom (Sep 09, 2009 9:50 am)
The previous service manager "no longer works there" and after two calls to bring the new guy up to speed, it is once again at the general managers level. Meanwhile my kia is still sitting right where it was when i dropped it off. So far it has been 3 weeks and two phone calls from me. I can see where this is going, but i will go thru all the motions before i seek legal council.

#20 of 29 Re: Optima service horror [cc4life] by mickeyrom

Sep 09, 2009 (2:08 pm)

Replying to: cc4life (Sep 09, 2009 1:33 pm)
I can see why KIA can't help you because it's a non warranty repair.Still,I would think that they would try to put a little pressure on the dealer for the sake of their (KIAs) reputation.
If you happen to know a cheap lawyer,or a friend who is one....a simple letter on an attorney's stationary can sometimes work miracles.
Why did you have the service done there in the first place.I mean so far from home.

#21 of 29 Re: Optima service horror [mickeyrom] by cc4life

Sep 14, 2009 (9:03 am)

Replying to: mickeyrom (Sep 09, 2009 2:08 pm)
It is my sons vehicle and he was on his way to oklahoma for college. I live near the dealer and wanted this done before he left. Like i stated earlier, i have done all the right things and still you never know.

#22 of 29 Re: Optima service horror [cc4life] by mickeyrom

Sep 14, 2009 (10:26 am)

Replying to: cc4life (Sep 14, 2009 9:03 am)
Bummer....sadly,these pre 2006.5 Optimas were not terribly reliable.The newer ones seem to be quite good.

#23 of 29 Re: Optima service horror [mickeyrom] by cc4life

Sep 17, 2009 (8:30 am)

Replying to: mickeyrom (Sep 14, 2009 10:26 am)
up until i got the timing components and water pump changed, there was nothing wrong with this optima. Absolutely no indications of anything wrong.

#24 of 29 Re: Optima service horror [cc4life] by mickeyrom

Sep 17, 2009 (9:19 am)

Replying to: cc4life (Sep 17, 2009 8:30 am)
I guess you think the mechanic screwed up....no?

#25 of 29 Re: Optima service horror [mickeyrom] by cc4life

Sep 21, 2009 (1:23 pm)

Replying to: mickeyrom (Sep 17, 2009 9:19 am)
I think either a new kia part failed or the mechanic over-torqued the tensioner arm bolt. These mechanics are pressed to keep repairs under the "alloted" time per job. I have seen way too many mechanics go to the air wrench to save time rather than the prescribed torque wrench.

#26 of 29 Re: 2001 Kia Optima transmission problems [marhar60] by milkman101

Jun 19, 2010 (10:23 pm)

Replying to: marhar60 (Mar 09, 2009 2:22 pm)
DId you ever figure out what the problem was? I also have a 2001 Optima. Its at 111k. I am also starting to have tranny problems. Once and a while I will be driving and there will be a sudden jerk from the tranny grabbing. Then I lose power at the pedal. Now if I turn the car off then back on again everything is fine. Is this a computer problem, tranny problem or what I dont know where to start. Please help.

#27 of 29 BAD: CA-San Leandro Kia Dealership by arosen1

Nov 23, 2010 (1:14 pm)

Multiple "unseemly" experiences with this service center's management, but the icing on the cake was when:
 
We took the perfectly healthy 2003 Sorento in to replace its recalled "Crankshaft Pulley Bolt" a few years ago, only to have the car simply TURN OFF at 75mph in the middle of the freeway 1 day later... and then over and over again. Problem ended up being the "Crankshaft sensor".... Hmmmm.... and of course, $1500+ later, they refuse to admit it had anything to do with their recall work.
 
I guess that's one way to recoup money from a recall!
 
How many times do we take a vehicle in to a dealer, and end up with thousand-dollar "just really bad luck coincidence" repairs being required a few days later?

Messages Page 3 of 4

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