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KIA Dealership Service Experiences

25 messages,  Last post on Sep 21, 2009 at 12:23 PM

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What is this discussion about? Kia Optima, Sedan

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#1 of 25 KIA dealership service departments you recommend by mickeyrom Nov 24, 2007 (7:19 am)
Easily the best,most courteous and most efficient I have come across is Courtesy KIA in Moline,Illinois. I have tried several and they are OUTSTANDING in every way. On top of that....their prices are better than the other dealers I have been to.Sometimes dramatically.
#2 of 25 Service Departments In Virginia by capt4 Nov 10, 2008 (6:16 pm)
I found that Kia of Fredericksburg Virginia, is not just the best in sales , but the most experienced in service and prices are correct. No over charging or abuse.   Easy appointments and great people   I went for the timing belt service, prices were from 12oo to 1600 in Metro DC area. They also have a brisk used car and internet business going Replies to this message: mickeyrom (Nov 11, 2008 3:07 pm)
#3 of 25 Re: Service Departments In Virginia [capt4] by mickeyrom Nov 11, 2008 (3:07 pm)
Replying to: capt4 (Nov 10, 2008 6:16 pm) 1200-1600 for a timing belt....you must be kidding
#4 of 25 Dealership experiences by pat HOST Nov 12, 2008 (6:49 am)
Don't forget that we have a Dealer Ratings & Reviews page where you can report your experiences and read about that of others. Have a look!
#5 of 25 2001 Kia Optima transmission problems by marhar60 Mar 09, 2009 (1:22 pm)
I purchased my Kia last summer. It had 58,000 miles. I have replaced the battery and timing belt - now the transmission is giving problems. Service station repair guy I really trust says he can't get into it but I should take it to dealer. I live in Alexandria, VA. Sometimes it's okay but then I accelerate and not much happens. Any thoughts or recommendations before I take it in would be greatly appreciated. Replies to this message: mickeyrom (Mar 09, 2009 1:34 pm) marhar60 (Mar 10, 2009 7:29 am) mickeyrom (Mar 10, 2009 10:19 am) and 1 more...
#6 of 25 Re: 2001 Kia Optima transmission problems [marhar60] by mickeyrom Mar 09, 2009 (1:34 pm)
Replying to: marhar60 (Mar 09, 2009 1:22 pm) Don't confuse a 2001 KIA with the ones built after 2006.There is a quantum difference in quality,although in 2004 and 2005 the Optima got decent reviews,not so the ones older than that.Sorry to be the bearer of bad news. Replies to this message: marhar60 (Mar 10, 2009 7:29 am) mickeyrom (Mar 10, 2009 10:19 am) marhar60 (Mar 10, 2009 12:46 pm)
#7 of 25 Re: 2001 Kia Optima transmission problems [mickeyrom] by marhar60 Mar 10, 2009 (7:29 am)
Replying to: mickeyrom (Mar 09, 2009 1:34 pm) Well, at least now I know-thanks for the reply. The big decision now is whether it's worth the money to fix it -- assuming I can find a reputable service dept. Any thoughts on (a) best place to take it and (b) is it even worth it? Fredericksburg is a long way to go but worth it if I can drive the car another couple of years. Replies to this message: mickeyrom (Mar 10, 2009 10:19 am) marhar60 (Mar 10, 2009 12:46 pm)
#8 of 25 Re: 2001 Kia Optima transmission problems [marhar60] by mickeyrom Mar 10, 2009 (10:19 am)
Replying to: marhar60 (Mar 10, 2009 7:29 am) You're welcome IMO it depends how much you got in the car,and how much it will cost to fix it.I would take it to a KIA dealer first,you can try contacting KIA for the nearest location.Then you can always go to a tranny shop.Where I live,there is one shop that does transmissions.I think they charge around 1.5 K for a rebuild. Replies to this message: marhar60 (Mar 10, 2009 12:46 pm)
#9 of 25 Re: 2001 Kia Optima transmission problems [mickeyrom] by marhar60 Mar 10, 2009 (12:46 pm)
Replying to: mickeyrom (Mar 10, 2009 10:19 am) OMG-thanks for the feedback. I have invested about $3500 in the car including the $3000 I gave my neighbor for it last summer. I work just 10 miles from home and didn't want a car payment. I had done some research and saw that people were having problems with timing belts at 60k miles so I asked him to replace the timing belt (and water pump - I think -even though it was not a problem at the time). The transmission would have made it a non-starter but I never imagined that kind of problem at 61k miles. Edmunds' reviews of dealers in this area are somewhat troubling but I will see what they say. Whew, not sure of what to do now. I will see what happens. Thanks again.
#10 of 25 Optima service horror by cc4life Jul 28, 2009 (4:18 pm)
Took my 04 optima with 81k mi to a central california dealer for the dreaded timing belt/water pump change to include idler pulley, tensioner/pully assy. 3 weeks later on my way from cali to oklahoma, i heard a bang,bang, smoke and pulled over. After renting a uhaul and dolly, took the lame optima to tulsa. Needless to say, there was a hole in the oil pan, pieces in the oil pan and the timing belt tensioner bolt had sheared off. Bought it used, no warranty and you know Kia doesn't transfer warranty. Have always done maintenance on time and 1 year later i'm 8k down the drain. Called Kia consumer affairs, they said to call the cali service center and let them try to work it out. Waiting on thier response. Replies to this message: mickeyrom (Jul 28, 2009 4:59 pm) cc4life (Jul 29, 2009 8:29 am) cc4life (Jul 31, 2009 9:15 am) mickeyrom (Jul 31, 2009 9:42 am) and 11 more...

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