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Hyundai Entourage, Electrical, Van
#10 of 21 2007 Entourage...Dead battery 3 times so far...
Jun 27, 2008 (4:56 pm)
Hi there. I am new to this forum, but I think I've found a place for answers! I see others have had the same problem as mine, but I wonder if it will continue.
We have a 2007 entourage..bought may 2006..currently 13900 miles. On Jan22, 08..it wouldn't start at the mall. Called Roadside assistance to jump start battery. THEN....Feb. 1st..wouldn't start at home. Called Roadside assistance to come have the battery started again. Drove it to my hyundai dealer (I go to Brad Benson in NJ) and they changed battery...the IPM (as per the TSB) and the junction box (is that the same thing as the IPM? I am car illiterate). Then..the other day..on June 25th...DIDN"T START!!! This time Roadside assistance charged me 59 dollars because apparently only 2 free services a year! I can't find that written anywhere. So..back to the dealer..very upset...because the other thing is ... the sliding doors on one side creak and cringe when trying to engage like they are misaligned. They couldn't find anything wrong with the battery but I was mad..I have two young kids and planning a trip to Toronto (an 8 hour drive) in 10 days. SO...they are willing to look at it thoroughly next week and give me a loaner.
What should I get them to check? THe mechanic that jump started the vehicle the third time insisted that the battery wasn't changed...it looked like the manufacturer's battery. I don't want to think the dealer "lied" on the service forms. I never asked to see the old parts.
I don't know if it is the same problem again..or if there is some kind of parasitic drain on the battery that perhaps is caused by my door problems (which is on and off since the time we got our van). I've read of a parasitic drain problem from someone else on here and in regards to the Sedona as well.
I want to make sure they get to the bottom of this..and I might request my 59 dollars from the dealer as well.
Has anyone had similar problems? THAT IS....the passenger door problem AND the battery not starting EVEN after changing the IPM ?
#11 of 21 Re: 2007 Entourage...Dead battery 3 times so far... [cfranzin]
Jun 28, 2008 (6:12 pm)
Might be the same issue as the post above yours. Some vans have a door lock improperly installed that cause a slow drain. You could ask your dealer to examine this for you.
You know this may sound a bit nutty but if worse comes to worse and you need to take your trip before they can figure it out bring a little socket with you, I believe 10mm but check, and if you need to park the car for a long while pop the hood and disconnect the negative. This will reset your radio stations but at least you can stop the parasitic drain until they figure it out. Hope this helps
#12 of 21 Re: 2007 Entourage...Dead battery 3 times so far... [lavrishevo]
Jul 03, 2008 (9:38 am)
Well....we had the van thoroughly checked and it appears that there was also a TSB on the junction box under the dash...so that was replaced. This is separate from the TSB on the IPM (which we changed in February). As for the sliding door issue....it appears to be a common problem now with the 2007 Entourage and they suspect a recall soon to replace some part. They were awesome with us, and even gave us 2 free oil changes for paying the 59 dollars we had to give roadside assistance for starting our battery the THIRD time.
The mechanic is waiting for Hyundai for the go ahead to fix what he thinks is the problem with the sliding doors often seen.
Aug 26, 2008 (5:47 pm)
Ok, well the last time we tuned it, the dealership thought they had "solved" the issue of the parasitic drain on the battery--they said it was the power button for the seats being left "pushed in "....this button is on the roof of the car near the rear view mirror. Wierd eh? Well on Saturday I went to a appointment and an hour later returned to a dead car. Only this time the battery was fully charged. Had it towed (which Hyundai wouldn't not cover because you are only allowed 2 tows a year despite their "best warranty" ....
Dealership called and said it was the ICM junction box fuse. So now it's back on the road and I'm keeping my fingers crossed that this is the answer this time. As much as I love the interior of the van and the features, this will be the last Hyundai that I ever buy. I just can't have a car that is not dependable especially when I have small children that I tote around.
America's best warranty is needed for sure with this vehicle, too bad you can't have it towed more than twice with roadside assistance even when it's their vehicles problem again and again.
#14 of 21 Re: update-- [redshoe9]
Aug 27, 2008 (11:26 am)
Hopefully that is the last thing you will have to get changed. You can see from my post before yours that I got that changed too, after the TSB on the IPM module. So far so good for us, despite the sliding doors issue. LOL.
I almost blew a gasket when Roadside Assistance told me they would only pay 2 tows in one year. I brought that up with my dealer and they too were shocked...so they gave us a free oil change for our next visit.
I like my dealer and I am trying not to blame them specifically for my issues.
Sep 13, 2008 (5:12 pm)
well, van was dead on Tuesday and on Thursday. My husband is sick of having to jump start it and the fact that the dealership can't find the issue so we are trading it in and going with a toyota or honda. It's too bad because I loved the van but I just can't deal with the headache anymore.
#16 of 21 Re: dead again [redshoe9]
Sep 13, 2008 (5:33 pm)
You are kidding me? How many things have you had changed? I have to go back to your posts. I worry about this happening again to me. Anyone out there been smooth sailing since the TSB and/or junction box fix? I've had BOTH done...since our battery drain occured TWICE.
#17 of 21 Re: dead again [cfranzin]
Sep 14, 2008 (12:37 pm)
It has been about 15 months since our junction box has been replaced. No problem since. Also, we have not had any of the battery drain problems. Had van since 6/06 and 34,000 miles later.
#18 of 21 Re: dead again [stush]
Sep 14, 2008 (12:51 pm)
Thanks for posting! I just want hope that not all of our vans are doomed to more than 1 or 2 incidences of "battery drains". I really hope ours is fixed FOR GOOD. My husband is out of town...and I dread to think of being stranded somewhere, you know?
#19 of 21 2007 Entourage
Mar 01, 2011 (8:02 pm)
I am going through much the same problem with 6 battery jumps one replaced battery and the claim of "I can't duplicate the problem" with sliding doors opening going down the road and not opening and opening while sitting at night and constant trips to service and a slew of replacement parts including, horn - windshield motor - A.C. parts - motor mounts -electric modules and on and one