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SUVs Jeep Liberty and Jeep Liberty Diesel Jeep Liberty Power Windows
143 messages, Last post on Nov 23, 2009 at 8:57 AM
You are in the Jeep Liberty and Jeep Liberty Diesel Forum. Your Hosts are steve_ & tidester
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Replying to: techc (Jan 27, 2009 5:02 pm)
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Replying to: Fldragonfly (Jan 28, 2009 1:39 pm) It wouldn't hurt if everyone else emailed Jeep with your situation/complaints too. |
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Replying to: albayb (Jan 28, 2009 6:45 pm)
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Replying to: Fldragonfly (Jan 29, 2009 6:29 am) customerassistre  chrysler.com Hope that helps!
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Replying to: albayb (Jan 29, 2009 5:58 pm) DaimlerChrysler Customer Service Assistance Center PO Box 21-8004 Auburn Hills, MI 48321-8004 1-800-992-1997 I stopped at Ace Hardware to get some plastic for my window until I can get it to the shop. When I walked in I explained to the young man that I needed some clear vinyl for my car as my window fell down. He immediately said "Do you have a Jeep?" How strange was that! The manager there owned one and had the same problem and his neighbor has a Jeep and had the same issues! I am also sending everything to the NADA (National Automobile Dealers Association) National Automobile Dealers Association 8400 Westpark Drive McLean, VA 22102 1-800-252-6232 |
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I just talked to my local Jeep Dealership Service manager. When I started to explain saying I know he has heard this before he asked me how many windows have fallen, I said two, he asked me how many miles I had on it, I said around 60,000. He said to bring it in when I can and if I pay a $50 deductible they will take care of it. So, be sure and check with the Jeep Dealerships in your area! Maybe they have realized they are going to have to honor these complaints if they want our future business. "There is only one boss. The Customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else." Sam Walton (1918-1992 Founder of Wal-Mart |
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Good to hear some are getting a little help. Our dealership said never to expect anything from Chrysler as they are totally in another country and will do absolutely nothing. Currently working on ditching my Jeep, as I barely go anywhere anymore and my spouse and I can probably make it on one vehicle. Much as I like the size and driving my Liberty Sport, I am just holding my breath waiting for the next window to fall. |
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I just got back from my local Jeep Dealer. They said that Chrysler IS authorizing them to fix the windows. ( I drive a 2004 Jeep Liberty) I paid a $50 deductible and was on my way. So I cannot stress enough to stay on top of your local Jeep Dealer and if they do not honor the repairs to let Chrylser know they are not cooperating with you. Good luck! I will check back to see if anyone else has had any good results. I will keep my fingers crossed for all of you.
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Replying to: Fldragonfly (Feb 02, 2009 6:52 am) Now if they only had a way to deal with the stupid rain staining seats. |
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When I was at the Jeep Dealership yesterday I asked them if there was anything they could do about the $200 I spent to fix the first window that fell down a few months ago. I told them I didn't realize at that time it was an issue and took it where I knew I could get a good price (I have a friend at a different dealership). They said I would have to take that up with Chrysler. I am going to write to Chrysler and see what they say. I have been told if they do not want to make some kind of adjustment, I can take it to small claims court (no expense to me!) and they would not want to go there. So I hope the ones who have posted in this forum will follow through with whatever they can do to get their issues resolved as well. We just have to keep after them to get results. Taking just to each other won't get it. Good Luck to everyone!
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