Last post on Jan 18, 2013 at 7:53 AM
You are in the Jeep Liberty and Jeep Liberty Diesel
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Jeep Liberty, SUV
#93 of 356 ME TOO!
Jan 27, 2009 (5:02 pm)
I have a 2007 Jeep Liberty. I am having the same problem as most of you are. Today I went to roll up the driver side rear window because I was on the freeway and could hear a lot of road noise coming in so I figured maybe my wife had left the window cracked open. When I went to roll it up I heard a crackling noise. I immediately stopped rolling it up and decided to wait until I got home to look at it. I took the door apart and looked inside. I'm not very familiar with power windows and was looking for something obvious to stand out. but I couldn't really see anything. Once I got to this site I realized HOLY SMOKES this is a problem that really needs to be adressed, I don't have warranty left. Has there been a recall? Has anyone fixed this problem on their own? If so please share some advise. I really don't have the money to shell out to a garage to fix this thing. If I can fix it on my own I surely would like to give it a shot. Also if I could a complaint site or several complaint sites that have been helpful to anyone please send them to me. I would love to help the cause and get this problem fixed. Thanks techc
#94 of 356 Re: ME TOO! [techc]
Jan 28, 2009 (1:39 pm)
I have a 2004 Jeep Liberty and today a second window has fallen with me in less than a year. I have just printed all these complaints and will contact Chrysler for "us". Wish me luck. This is ridiculous!!!! This is just one web site I have found the same complaint on.
#95 of 356 Re: ME TOO! [Fldragonfly]
Jan 28, 2009 (6:45 pm)
I emailed Jeep's customer service complaining about the windows on my jeep and got a personalized response so I know that somebody actually read what I had to say. They even looked up my service history because I gave my VIN number.
It wouldn't hurt if everyone else emailed Jeep with your situation/complaints too.
#96 of 356 Re: ME TOO! [albayb]
Jan 29, 2009 (6:29 am)
Do you have a physical address to where I can send these complaints? Thanks!
#97 of 356 Re: ME TOO! [Fldragonfly]
Jan 29, 2009 (5:58 pm)
Unfortunately I don't have a physical address because I just went through the website, but here's the address that the response came from
Hope that helps!
#98 of 356 Re: ME TOO! [albayb]
Jan 30, 2009 (5:58 am)
Thanks - I found this if anyone wants it:
DaimlerChrysler Customer Service Assistance Center
PO Box 21-8004
Auburn Hills, MI 48321-8004
I stopped at Ace Hardware to get some plastic for my window until I can get it to the shop. When I walked in I explained to the young man that I needed some clear vinyl for my car as my window fell down. He immediately said "Do you have a Jeep?" How strange was that! The manager there owned one and had the same problem and his neighbor has a Jeep and had the same issues!
I am also sending everything to the NADA (National Automobile Dealers Association)
National Automobile Dealers Association
8400 Westpark Drive
McLean, VA 22102
#99 of 356 Update on windows!
Jan 30, 2009 (6:37 am)
I just talked to my local Jeep Dealership Service manager. When I started to explain saying I know he has heard this before he asked me how many windows have fallen, I said two, he asked me how many miles I had on it, I said around 60,000. He said to bring it in when I can and if I pay a $50 deductible they will take care of it. So, be sure and check with the Jeep Dealerships in your area! Maybe they have realized they are going to have to honor these complaints if they want our future business.
"There is only one boss. The Customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else."
Sam Walton (1918-1992
Founder of Wal-Mart
#100 of 356 Some Good Responses?
Jan 31, 2009 (11:43 am)
Good to hear some are getting a little help.
Our dealership said never to expect anything from Chrysler as they are totally in another country and will do absolutely nothing.
Currently working on ditching my Jeep, as I barely go anywhere anymore and my spouse and I can probably make it on one vehicle.
Much as I like the size and driving my Liberty Sport, I am just holding my breath waiting for the next window to fall.
#101 of 356 Update on Windows falling down.
Feb 02, 2009 (6:52 am)
I just got back from my local Jeep Dealer. They said that Chrysler IS authorizing them to fix the windows. ( I drive a 2004 Jeep Liberty) I paid a $50 deductible and was on my way. So I cannot stress enough to stay on top of your local Jeep Dealer and if they do not honor the repairs to let Chrylser know they are not cooperating with you. Good luck! I will check back to see if anyone else has had any good results. I will keep my fingers crossed for all of you.
#102 of 356 Re: Update on Windows falling down. [Fldragonfly]
Feb 02, 2009 (8:28 am)
That's good to know. Hope everyone can check in if they do have this done, and their dealership does cooperate. If it is true, we're moving up from "We've never heard of that problem..."
Now if they only had a way to deal with the stupid rain staining seats.