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Jeep Liberty Power Windows

139 messages,  Last post on Nov 10, 2009 at 9:26 PM

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#37 of 139 Message from Chrysler I received by jschwendler Jun 04, 2008 (10:55 am)
Thank you for contacting the Chrysler Customer Assistance Center regarding your 2006 Jeep Liberty. We apologize for the inconvenience caused to you and appreciate the timeand effort you took to write to us. In response to your email regarding the door windows, we would like to inform you that it is always a concern when a customer is dissatisfied with our products. Over the past few years, we have made tremendous gains in improving levels of customer satisfaction. The information received is used in product development and quality analysis. Your dissatisfaction has been documented and forwarded to our Research and Development Department. After a proper inquiry of your concern the recall decisions will be made by our Management. Please accept our sincerest apologies for the problems you have had. We hope we will have another chance, sometime soon, to restore your faith in us. Furthermore, our records do not indicate you as the current owner of thevehicle. It appears that you recently purchased your vehicle. Our corporate owner information database needs to be updated to reflect yourname and mailing address as present owner of the vehicle. Please provide the entire vehicle identification number and verification of theowner's name, address, and phone number. Once this information is provided, we will update our records. In the future, should your vehicle be involved in a factory recall campaign, you will be notified promptly by U.S. mail. Thanks again for your email and for sharing your concern with us. Sincerely, George Ray Customer Service Representative Chrysler Customer Assistance Center   So, folks, it's a start. Please, write and politely complain to them. It will have an affect!!!!! John Schwendler
#38 of 139 Re: Liberty Power Windows [spinnakerbaybe] by dawniredskins Jun 04, 2008 (5:29 pm)
Replying to: spinnakerbaybe (Nov 19, 2007 5:16 am) I have an 06 Liberty as well... there is a TSB (technical service bulletin) out on the power windows coming off track. I have had mine replace too many times to count as well. I puchased my liberty in 11/06. I just had 3 windows replaced again and picked my suv up from the dealership again today! tell your dealership to check the bulletins and take care of the problem properly. Also... call chrysler directly... you also fall under the lemon law. good luck.   ALSO... if you go to www.safercar.gov you can file a complaint for the NHTSA to look into a recall investigation. I just filed several for my 06 Liberty.
#39 of 139 Re: me too [jschwendler] by dawniredskins Jun 04, 2008 (5:38 pm)
Replying to: jschwendler (Jun 03, 2008 3:53 pm) I just had a Chrysler engineer out to 'last repair attempt' my 06 Liberty... they tried... they think they fixed 3 of my four windows.. which have been repaired multiple times (I live in VA btw)... they failed... I picked my car up today from the dealership and the windows are still off track... so, I'm calling my lawyer back tomorrow and on goes the battle!
#40 of 139 The window motors are too strong and the frame is weak by siberia Jun 06, 2008 (3:36 pm)
Posted by Gmctd on the LOST forum:   Problem being, they don't screw the threaded plastic end into the threaded channel far enuff, or they do and further handling results in it backing out by at least one full thread, prolly caused by the natural curvature of the flex-shaft - I de-riveted the replacement for the required correction - maybe it'll hang awhile.    Alright… the above quote describes only half of the problem, a weak structure. The other half of the problem is that the electric windows on the Liberty (my ’05 Liberty at least) roll up with way too much force! Using my hand as a sacrificial testing device I rolled up the driver side front window…yeeoow! These windows roll up with serious force and the force is maintained! It is a good thing that the window controls are located in the center where they are hard to reach because a child could seriously be injured by these windows if the controls were on the doors where a child can reach.   I tried the same test on a Suzuki Vitara and the windows roll up with less than half of the force of the Liberty. I also tried a VW Jetta and the windows roll up a little lighter than the Vitara, detect the pressure and roll back down – so Jetta windows are pressure limited.   There is no shut-off of any kind on my Liberty windows. They just roll up and stall. If I hit the switch again pressure is applied again - no shut-off. I can actually see the front door panel flex slightly from the pressure. When the window is rolled down the panel flexes again as the pressure is released.   Here’s a suggestion. When you roll up your windows release the button instantly when the window stalls at the top. Then flick the switch quickly/briefly in the other direction but not enough to activate the auto-down. You might hear (with the engine off) a slight nump (sic) as the pressure is released and the window may or may not move very slightly. Releasing the pressure might prevent your windows from failing when not in use or when you hit a bump in the road. I am suggesting this as a stop-gap measure until a real cure is found.
#41 of 139 Back to Dealer by emmab Jun 10, 2008 (1:35 pm)
Well, my Jeep goes back in for the same window on Monday. Btw, I got an Email from Chrysler too. They suggested I get another opinion at a Five Star Jeep Dealership. The dealership I use *is* a Five Star Dealership. They told me the people who answer emails are not even in the USA. Yesterday they finally admitted Jeeps have problems with windows and stained seats at the dealership. This after previously blaming the rain in my city, and saying no one on the web knew what they were talking about. I cant wait until I get rid of this thing, but right now I dont think I have a choice.
#42 of 139 write them. at www.chrysler listens .com by christynaarand Jun 30, 2008 (10:18 am)
I bought a 2006 jeep lib less than a year ago , and one by one all four of them came down. I have e-mailed the company three times and called once, but because there is no recall on this they can't help me the gentelmen I spoke to on the phone told me to go to a differnt site www.chrysler listens.com He said that if enough people have the same problem and wrtie them about about it they have no choice but to recall them. It only takes a few min to do and its worth doing. Thank you for your time Replies to this message: dawniredskins (Jul 02, 2008 5:59 pm)
#43 of 139 But they dont listen.... by emmab Jun 30, 2008 (10:35 am)
My Jeep dealership said that Chrysler Listens, does no good whatsoever. In fact, they said they laugh because it is a big joke.
#44 of 139 Re: Liberty Power Windows [spinnakerbaybe] by zoeco Jul 01, 2008 (12:59 am)
Replying to: spinnakerbaybe (Nov 19, 2007 5:16 am) Hey, glad you brought up the window issue. I live in Vegas, and had one of my rear window regulators go out on a trip to Santa Fe NM. It started raining, and we all know what that spells for the seats in the Liberty. After reading this thread, I am conscious of the fact that this will probably happen again. As my warranty will expire in about 10,000 more miles, Iooks like I will be purchasing another extended warranty--it will be worth it in window charges alone! Thanks for the heads up.
#45 of 139 Re: write them. at www.chrysler listens .com [christynaarand] by dawniredskins Jul 02, 2008 (5:59 pm)
Replying to: christynaarand (Jun 30, 2008 10:18 am) there isn't anything you can do at that website, not that I see... just so you know... there has been a TSB (tech. service bulletin) out for the windows of Liberty's for years now (at least since 2002 Liberty's, if I remember correctly)... throw that at the dealership and Chrysler a few times... it doesn't do much, but oh well, can't hurt. They will never recall the window issue, because it is a design flaw. They would have to redesign the entire 4 doors/window tracks and that is VERY costly for all those Liberty's out there... never gonna happen, unfortunately... I have had my 06 Liberty since 11/06 (new) and it has had more than 16 window repairs/replacements in total!!! among tons of other problems. best of luck to you! Class action suit, that's what I think.... anyone else?
#46 of 139 So... by emmab Jul 02, 2008 (8:02 pm)
Are we out of warranty at 3 years or 36000 miles? I am at 24000 now on an 06, and I just dread being out of warranty with this thing. My spouse says we will be just fine. Easy for him to say, he just bought a nice sports car type thing! and he hated taking vehicles in for repairs over and over. I see it coming down the road. I want my Hyundai, or something..... I dont know if a class action will work? Replies to this message: gfresh2006 (Jul 29, 2008 10:11 am) jeepboy08 (Jul 29, 2008 10:16 am) gfresh2006 (Jul 29, 2008 1:55 pm) and 2 more... edlankford (Jul 20, 2009 9:49 am)

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