Last post on Jan 18, 2013 at 7:53 AM
You are in the Jeep Liberty and Jeep Liberty Diesel
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Jeep Liberty, SUV
#336 of 356 Re: Another regulator problem [jeepfannomore]
Nov 26, 2012 (3:46 pm)
You need to write a letter & enclose a copy of your bill for the repair. They sent out a letter about 2 years ago to Jepp Liberty 2007 owners stating that the window regulators will be covered for 7 years (up until 2014). I think it also said in the letter that if you had it repaired by a shop other than Jeep, to submit a copy of the bill for reimbursement. The poeple you spoke to probably don't know what they are talking about. I would write a letter, also refer to the letter they sent out about it being covered & tell them what happened when you called. I would also send it with some type of tracking. I just found the letter online.
Chrysler Extends Jeep Liberty Window Warranty
In late 2010, Chrysler sent out this notice to 2006-2007 Jeep Liberty owners:
"This letter is to inform you that the warranty period has been extended for Window Lift Plate repairs on your Chrysler Group LLC Jeep Liberty to 7 years from the vehicle's original in service date with no mileage limitation. This extended warranty coverage applies to Jeep Liberty model years 2006-2007.
We are extending the warranty period for Window Lift Plate repairs because some vehicles have experienced repeat concerns with window components. If your vehicle is operating properly, there is nothing you are required to do. If you are experiencing the conditions as described in this warranty extension within 7 years from the vehicle's in service date, simplycontact your dealer to have the repairs performed. Your dealer will inspect the window regulators for proper operation and repair if necessary.
If you have already experienced this window regulator concern and have paid to have it repaired, you may be eligible to receive a reimbursement. You may complete the enclosed Customer Reimbursement Claim Form and send your original receipts, invoices, and/or repair order to the following address for reimbursement. Your claim will be acted upon within 60 days of receipt:
Chrysler Customer Assistance Center
P. O. Box 21-8007
Auburn Hills, MI 48321-8007
If you have questions or need any assistance, please contact your dealer or the Chrysler Customer Assistance Center between the hours of 8:00 AM and 8:00 PM, EST. They can be reached at 1-877-426-5337.
Please keep this letter with your vehicle's other warranty information for future reference if neccessary. The warranty extension applies to the above components only, the other terms of your warranty remain the same.
Chrysler is taking this action to demonstrate its commitment to your continued satisfaction
#337 of 356 Soooo Sick of This!!!
Jan 01, 2013 (4:01 pm)
I had originally posted on this board about my window issues on 6/17/10. That was the third time that a window failed and at the time I was appreciative that Chrysler made sure my windows were repaired with no charge and they were responsive to my issues. Wellll.....since then, I have had 3 more window failures, most recently today as we were driving home from a nice family New Year's Brunch. It was freezing out and my poor daughter spent the whole ride home shivering in the back seat. The last time this happened in July, 2012, the front passenger window fell as we were leaving to go on vacation and we spent the vacation driving around with a duct taped window. My left rear window has failed 3 times, right rear twice and the front passenger once. What is frustrating is that windows that have been fixed continue to fail...so it seems that Chrysler still can't figure out how to permanently fix this problem. To make matters worse, the door with the failed window is now stuck and won't open. I will be calling Chrysler as I usually do when this happens and going back to the Jeep dealer to get this fixed at no charge once again. I have been a faithful Jeep owner since 1994 but I am officially done. We are going to the Honda dealer this week. I am DONE!!!
#338 of 356 Re: Soooo Sick of This!!! [crjeep]
Jan 01, 2013 (9:58 pm)
I knew I screwed up when I saw the Mopar star on the side glass. suffered thousands of dollars in repairs. Traded 05 lioberty CRD 4X4 limited for 2012 Toyota tacoma, 4 door, 4X4, long bed. Lost $7,400 in trade but Sooooooo happy!
Jan 02, 2013 (7:31 am)
I contacted Jeep this morning because I came across this discussion forum. I have had three of my four windows fall off the track and not be able to roll up. I have had the regulators fixed each time and put in almost $600. I asked about the recall for the windows and was told that since I did the work at a Body Shop and not at a Jeep or Chrysler dealership, I can't be reimbursed. When I asked about this window recall, she informed me that there was another recall issued in March 2012 for another issue that I was not aware of so just a heads up to everyone out there! I never received information about a recall in March 2012.
Jan 02, 2013 (7:58 am)
The woman also said that the Window Warranty is for the Window Lift Plate, not the regulator.
#342 of 356 Re: Window Recall [nrwalter05]
Jan 02, 2013 (8:28 am)
Look back at message #336. In the letter they sent out it clearly states that if you had it repaired you may be entiled to reimbursement. Don't settle for what they tell you on the phone. Write a letter & send it with tracking. Also, if you don't get reimbursed, take them to small claims court. You can file yourself. Don't let them get away with it.
#343 of 356 Re: Window Recall [hwexler]
Jan 02, 2013 (8:55 am)
When I contacted my local Jeep dealership today to make an appointment for the current recall (which is a rear suspension recall), I asked them about it. She said they have certain guidelines and we'd look at it on Friday when I go in. Thanks for the advice!
#344 of 356 Jeep Liberty 2006
Jan 03, 2013 (1:44 am)
I just wanted to thank everyone for the info on the Jeep Liberty's window problems. I had another window go out and thought I was out of luck because my warranty is expired. I just wonder what Jeep is going to do after 2014 when they still keep breaking? I had a 1994 Eagle Talon and the windows were great, but this problem has been such a pain. With this many people experiencing problems they should have figure it out and done a recall!
#345 of 356 Re: Jeep Liberty 2006 [rlcme]
Jan 09, 2013 (8:58 am)
I haven't posted in this thread for awhile but I have a 2007 Liberty. I've had all my windows fixed numerous times because they fell out of their track. When it recently fell again, I resorted to duct tape until I had time to get it in. This time I expected a pretty sizable bill since the car is no longer under warranty.
As it turns out, the windows now have a lifetime warranty on them - as explained by my local Jeep dealership as well a service that called me last week regarding a rear suspension recall.
The new lifetime warranty on them is news to me and may be news to some of you. While it isn't a permanent fix and it doesn't thrill me at all, at least they have sucked it up and put a lifetime warranty on them. It doesn't make the issue better and it sucks when they go out but at least they aren't charging for the fix.
That being said, I highly recommend keeping scissors and duct tape in the car just in case - as well as a wire hanger to pull the window up in order to tape it if it falls all the way into the door. Duct tape will hold it.