Last post on Jan 18, 2013 at 8:53 AM
You are in the Jeep Liberty and Jeep Liberty Diesel
What is this discussion about?
Jeep Liberty, SUV
#298 of 356 Chrysler Stepping Up
Jan 08, 2011 (11:01 am)
Spoke to Chrysler and they said they were sending letters to all 2006 and 2007 jeep liberty owners on record extending the warrenty on the windows and regulators 7 years from date of purchase. I got my letter 2 days later with the form to fill out requesting a refund. The form had my VIN number preprinted. I included all my receipts totaling $1,113.00 and returned by certified mail. They received it yesterday and in the letter they stated that within 60 days I would be reimbursed for parts and labor.
They also said in the letter that they were doing this to insure good customer relations.
Where have they been for the past 5 years?
I will post when I have cashed the check. Fingers are crossed.
Jan 08, 2011 (11:05 am)
Make sure Chrysler has your name and address with your VIN number in their computer for recalls. I found that my daughters 2005 was not registered.
#300 of 356 Re: Chrysler Stepping Up [edlankford]
Jan 09, 2011 (4:33 am)
Wonderful! I have been driving for over a year with one of my rear windows taped up, and the front drivers side is starting to get crappy.
Do you have the proper link to contact Chrysler or can I just call my local Jeep dealer?
Thank you sooooo much!
#301 of 356 Re: Chrysler Stepping Up [beachpatty69]
Jan 09, 2011 (1:16 pm)
Have your VIN number handy.....
#302 of 356 window regulator is make CHEAP
Jan 29, 2011 (11:35 am)
I have a 2004 jeep liberty and 3 out of 4 window regulators have broken. I called the dealership to see how much it will be to repair…350.00 and up per window. Is there a recall for these? I had fixed one window already since this one happened about 2 yrs ago, but now I have two that are broken. There has to be some kind of recall.
#303 of 356 Received Check for 3 windows and regulators
Feb 20, 2011 (3:29 pm)
I sent Chrysler all receipts for all 4 windows and regulators totaling $1,113.00. Received a check for around $900.00. They did not pay for one window because the dealership I purchased it from had changed hands and they could not verify that I had not returned the parts. I had the dealership receipt stamped paid by Amex but they wanted more. Sent them a copy of my Amex bill showing the purchase and a payment to Safelite same day for the installation. Still waiting, They really know how to insure that I will never be a customer again.
And with diesel prices these days, I don't miss the CRD that much anymore so it was somewhat of a blessing that the engine blew up and I sold it for just enough to pay it off.
Ford here I come.
Feb 22, 2011 (12:06 pm)
Have a Jeep Libery that I purchased new in 2003, have had the rear windows repaired at a dealership 4 times to a tune of over $1000 and have not received any recall or notice about a refund. Windows just fall down and you cna do nothing- they know there is a problem and I have called customer service repeatedly but still not results! How did you get a refund and why are they not correcting this problem?
#305 of 356 Info on Letters/Refunds
Feb 28, 2011 (10:52 am)
I posted several months ago about speaking with a customer service rep, who told me I would be receiving a refund for the deductible I paid on the window repairs and I was getting an extended warranty to cover my windows until 2013. I did receive the refund but never the letter. I had fogotten about it until my window fell last week. I called my dealership and was told my jeep was not on the list to receive free repairs, so I called Chrysler and was told the same thing. After numerous phone calls and a diagnostic visit to the dealership, I was finally told that my jeep is not included because although it's a 2006 model it was built in 2005. They are only covering 2006-2007...and they mean built in those years, not actual model year. They did agree to cover all but $100 to replace all 4 window parts, but if I ever have this problem again I will have to repeat the process and hope that Chrysler if feeling generous that day! I just paid off my Jeep in December and I'm already planning on selling it within the next year. It just isn't worth the no car payment to worry with wondering when the next window problem will occur. I love my Jeep, but as long as Chrysler owns the line I will not be purchasing another one.
#306 of 356 Rear Passenger Window
Mar 07, 2011 (12:56 pm)
Wow, just looking at all the same issues happening with the windows, how can there NOT be a recall? I had my window on my 2003 Jeep Liberty go down 4 inches back in June 2010 and I at first thought someone had tried to break into my car but then since nothing was missing, I figured it had just broken. I had no idea it would cost $460 to get it fixed. So I have just been using packaging tape to hold it up. It is very odd for it to be more expensive than a car payment to just get a passenger window fixed.
#307 of 356 Re: Power windows [sunshine51]
Apr 15, 2011 (2:48 pm)
I too have a 03 Jeep Liberty that I bought in 2002 new. I have replaced the rear passenger and rear driver twice each. They are both broken again right now and I have shims keeping them up. The one breaking today was the straw that broke the camels back. We called Jeep today and they opened up a case for us. The lady that did that said she could neither confirm nor deny that there was a recall until the company said something officially. Replacing these windows every year at a cost of around $600 is getting very ridiculous!