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Jeep Liberty, SUV
Oct 21, 2010 (1:59 pm)
We bought our Jeep Liberty on 8/15/2010... Within 6 weeks 2 of the window are broken (will not roll up or down)!... (so far)... ....They have lovely tape all over them at this point.
We originally took to Myrtle Beach Chryster Jeep (Bobby Gale). (At that point the 1st window was stuck at about 40% down)... We left it there... The said it would be the $200.00 deductible under our warranty...
Called an hour later and said no parts til tomorrow... (this was over a month ago).. When they gave it back to us. We didn't notice until we were almost out of the parking lot, but they window was ALL the way down in the door now... Why?? Because this fool took all of the PARTS out of the door so there was nothing to hold it up.... When we asked him to at least get the glass out of the door ... He said nope... SORRY..
Thanks!! .. You just made is WORSE...
My husband then took it to Tidelands in Pawleys Island SC and the (as a courtesy) got the glass out of the door/applied tape and told us that they knew the parts (1700+ of them for this window) were on back-order and it would be 3 weeks!...
Since then another window went down, and 2 of them still have TAPE all over them... This is the worst customer service!!!.. Be warned... As if the Jeeps are not bad enough, Myrtle Beach Chryster Jeep gets the "award for the WORST customer service ever!!!...
#280 of 356 Re: Chrsyler Refunding Repairs on 2006-2007 Window Regulators [chellebelle]
Oct 26, 2010 (9:47 am)
I have a 2006 liberty that has had window issues since about 9mo into owning it. The last repair to the windows (knock on wood) was in July 2009 and I had to pay a $100 deductible since I had the extended warranty. I actually just had Chrysler customer service call me yesterday about reimbursing me. They just confirmed that I did pay the deductible at that service visit and are now supposed to be processing that and mailing a check for $100. I'm not sure who & how much they will reimburse (that was my only window charge) but it's worth calling about.
The number I called was 1-800-853-1403.
Hope this helps!
#281 of 356 power windows
Oct 29, 2010 (12:05 pm)
I am glad to see I am not the only one with this window problem. I replaced the left rear window regulator ($400) about a year ago. Once again, it broke a couple of days ago and the estimate is for another $400. I have a 2002 Liberty. Nothing but bad luck on this one. At about 88,000 miles, the engine blew and after debating with Jeep for 2 weeks, they agreed to pay half of repairs. My half was $3000. Luckily, I did some research and saw this was a fairly common problem in the 2002 Liberty's. It was going to be between $6000 and $7000. I have only owned Jeeps for past 18 years. They just don't make them like they used to. I guess that is why their warranties are crap now. I think I will check out a Ford this time.
#282 of 356 Re: rear window regulator [jducey]
Oct 29, 2010 (6:50 pm)
I've not had this problem, but my daughter's Liberty CRD has on multiple accounts, I've ordered these kits for the front and back and from doing my daughter's it takes about 1 hour the 1st one and the other is easy. The company is Steiger Performance and this will fix the cheap plastic roller bushing. In all fairness to the designers it was plastic to cut noise, just the plastic used is not up to the task. This should fix your problem forever for the parts in the kit are steel! Good luck.
#283 of 356 Re: power windows [terri20]
Oct 29, 2010 (6:54 pm)
This is an easy fix permanently. I ordered for my daughter's Liberty CRD a kit from Steiger Performance. The kits are rear left and right and front left and right. I performed the broken one first took about an hour, Learning Curve the other working was much faster, and the same went for the working front windows 1st learning the 2nd easy. My Liberty I just did it as a preventative measure. Good luck and you'll be so happy with the results.
#284 of 356 Jeep called me
Nov 04, 2010 (5:02 am)
I got a call on November 1st from Jeep asking to confirm my address so they could mail a reimbursement check for a window repair from February '10.
At that time they paid for everything but a $100. deductable (which I guess is standard with an extended warranty even though I do not have an extended warranty) the dealer charged me a $90. diagnostic fee (not sure why…. Stevie Wonder could have seen what was wrong) for a grand total of $205.98 out of pocket.
Jeep is reimbursing the entire amount, and stated they will cover all the window regulators for as long as I own the vehicle
The repair that they did required installing new window glass......something about the lift points on the newly engineered parts being different than the original.
It gets very muddied up with just how they are doing the repairs and what parts are being used.
The most important point to bring up when you talk to customer service is that they will not sell you the part that was installed at the factory! They have reengineered the window regulator and discontinued the one they sold you. A company does not do something like this unless they know they have a problem!
Below is the list of parts & part #s for 2006
NUMBER QTY LINE SERIES BODY ENGINE TRANS TRIM DESCRIPTION
Door, Front, Glass and Regulator
1 GLASS, Front Door
55360374AH 1 Up to 2/25/06. With Lift plate,
DD09984GTY Collision Replacement Glass
55360375AH 1 Up to 2/25/06. With Lift plate, Left
DD09985GTY Collision Replacement Glass
55360998AA 1 After 2/25/06, Without Lift plate,
DD11118GTN Collision Replacement Glass
55360999AA 1 After 2/25/06, Without Lift plate,
DD11119GTN Collision Replacement Glass
2 WEATHERSTRIP, Glass Channel
55360958AA 1 Right
55360959AA 1 Left
3 55360959AA 1 SCREW, M6X1.00X15.5, (NOT
4 REGULATOR, Front Door Window
04589265AA 1 Used After 2/25/06, Without
Lift plate, Left
04589268AA 1 Used After 2/25/06, Without
Lift plate, Right
55360030AM 1 Used Up to 2/25/2006, Right
55360031AM 1 Used Up to 2/25/2006, Left
5 06504029 7 BOLT, Hex Flange Head,
M6x1.0x20, Regulator to Door
SERIES LINE BODY ENGINE TRANSMISSION
H = HIGHLINE
M = MEDIUM
P = PREMIUM
T = JEEP - 2WD
J = JEEP - 4WD
U = JEEP - 4WD (RHD)
74 = SPORT UTILITY 4-DR EKG = 3.7L V6 Engine
ENR = 2.8L 4 Cyl Turbo Diesel
ENJ = 2.5L 4 Cyl 16V Turbo
ED1 = 2.4L 4 Cyl DOHC 16v
DG6 = 4-Spd. Automatic 42RLE
DGV = 4-Spd. Automatic VLP
DGQ = 5-Spd Automatic 5-45RFE
DEH = 6-Speed Manual NSG370
DDD = 5-Speed HD Manual
DDK = 5-Speed HD Manual
AR = use ase required - = Non illustrrated part 2006 KJ
Good luck to all
Rich O, N2ZKX
#285 of 356 Side windows
Nov 04, 2010 (4:30 pm)
My 2006 Liberty had the side windows fail...three times. Left rear window dropped out of sight in April of 2007, right rear July of 2008, right rear again November 4 of 2010. Called the original dealer, and when told the model and year, the rep said"window problems, huh"? I called the dealer where I now live and told the rep the model and year and asked if he could guess what I was calling about, he said "windows"? I called the Chrysler complaint line and spoke with a really pleasant young woman. She took all of the information, without making a commitment, and said someone would call me within 24 hours with a determination. I'm a bit hopeful since I've found literally thousands of complaints on multiple sites addressing an identical problem and Chrysler accepted responsibility to a couple of people...Chrysler is aware of substandard parts in at least those years...even found service bulletin 23-008-09 issued on April 15, 2009 which alerts the dealers about the chronic problem. I have an appointment with the dealer in the AM, most likely I'll have to pay upfront but hope to get reimbursed from Chrysler. I'll get my money from them, the easy way or the hard way. I'll post the results in the next couple of days.
#286 of 356 Re: Third time rear window regulator broke
Nov 05, 2010 (10:47 am)
I have the same issue as all of you.. All Window regulators have broke Since I bought the car 3 years ago, and some more than once, and I currenlty have one broke, and have been waiting since JUNE 2010, to get the part..
I went in June, they were on Backorder. Supposed to be in, in August.. I went in August, supposed to be in, in Sept. I just called today, and now they say, there is no "Promise delivery date" from chrysler. Which means it could be another year that I am driving around with tape on my window.. Does Duct tape hold up in the winter?
I am in Rochester, NY, and have called all the Chrysler dealers here, and not one shop has one.
Anyone have any news of a delivery date for these? I hope they are new design!
#287 of 356 Window Problem Resolved
Nov 05, 2010 (5:39 pm)
When I posted my complaint yesterday, I made a mistake. My wife corrected me and said it was the SAME window all three times. I took the jeep to the local dealer at 7:45 this morning and worked with a really pleasant and helpful service rep. Within an hour they had diagnosed the problem as being a broken cable of some type. They had to get the part from across town and said it would be ready in the afternoon...$150 for the part, $120 labor.
The Chrysler rep called me shortly after and we had a spirited discussion and he said he would get back to me after talking with the service manager. He called back a couple of hours later and said that Chrysler would pay the bill, and, they were going to replace the whole assembly, window and all, just to be certain this didn't happen a fourth time.
He said they dealt with these issues on a case by case basis and, if it happened to one of the other windows, they would make a determination at that time. He didn't acknowledge that he was aware of a flood of window problems, just that Chrysler would pay for this one. I'm happy until it happens again.
#288 of 356 ITS TIME JEEP STEPPED UP AND HELPED ITS LOYAL CUSTOMERS OUT
Nov 09, 2010 (5:27 pm)
Just got off the phone with customer service, who by the way was very nice but could not give me an answer. Same story just another person. Took my liberty in to get the right passenger side window fixed and $450 later it was fixed. I live in Northern Wisconsin and today both my driver and rear passenger windows had the same issue, and it is cold out. After everything I have heard about jeep from the thousands of Jeep owners saying the same thing and nothing being done with it I'm just done. I'm not going to put money into a worthless product so that it will just break again. I'm tired of the excuses, I'm tired of all the lies. If Jeep cannot fix the issue or help me fix it monetarily then I'm just done. Word of mouth goes a long ways in this world. Everyone I know and as often as I can I will say negative things about Jeep. Doesn't even matter if I wasted 10 minutes to write this short book, nothing will be done. This is why I'm taking it upon myself to sell my piece of junk Jeep liberty and get a real vehicle. Maybe if jeep helped its customers instead of selling them crap and not taking the blame for it they wouldn't post such huge negative numbers in the third quarter. YES I HAD ONE JEEP AND IT WILL BE MY ONLY JEEP, THANKS JEEP FOR NOTHING.
If jeep is listening which i'm sure they are not, I would like a $1,000 check to a least pay for some of your junk product. address is 2217 samantha st De Pere Wisconsin 54115.