Last post on Jan 18, 2013 at 7:53 AM
You are in the Jeep Liberty and Jeep Liberty Diesel
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Jeep Liberty, SUV
#268 of 356 rear window regulator
Sep 22, 2010 (5:49 am)
We have two Jeep Libertys in the family - ours is a 2005, our daughter's is a 2004. Both have had the back driver's side rear window regulators break. This means that not only will the window not function for up and down (which we could live with) but that the windows fall down and won't stay up. We had ours fixed in June '09 - Chrysler (obviously knowing there is a problem) covered the part even though the vehicle was out of warranty. That still left us with $220 in labor to replace what Chrysler knows is a junk part, but for which they will not do a recall.
The same window in the same Liberty broke again less than one year later. Chrysler will help to fix again, but subject to a $75 deductible this time. They basically put it to me that they are under no obligation to do anything and subtly implied that we should therefore be grateful for any assistance at all. To my way of thinking, this back-seat window in a childless vechicle gets no use at all and therefore would not be breaking but for a defective part. Talking to others and researching sites like this confirm that others are having problems, supporting the defect theory.
My daughter has hers held up with tape and has opted not to fix it if a deductible is required. She feels that based on our experience, it will just break again so why put out the money. She'll just live with a taped window and a little Chrysler story to tell whenever anyone asks. (By the way, it's not convenient to take a car to the dealership and wait 2 hours for the diagnosis Chrysler requires, then back again for the needed repair - times 2 cars in our case.)
Chrysler, if you're listening, when you know you've got a defective part, a recall is the right thing to do. Too expensive? At least fix the ones that are broken so the customer is not out-of-pocket for anything. Don't want to do that either? We understand - that's what it's come to in Corporate America. That Town and Country looked pretty good as our next vehicle, but knowing how you operate, I won't ever buy another Chrysler.
Sep 24, 2010 (11:19 am)
Four times on the right rear and four times on the left rear in the last two years. I just got off the phone with Chrysler corporate and the guy actually said "I haven't heard of people having problems with the window regulators recently."
Are you serious?!?!
Chrysler says it must be a problem with the tech that's installing the part. Yeah, right. Once again, I have to go through the ordeal of taking it to the dealer to have them "investigate" and give a recommendation to Chrysler. Then wait for the "offer" from Chrysler on how much of the cost they will pay.
The only permanent solution I can find is packing tape to hold the window up.
#270 of 356 Re: 8 Times and counting [haroldperkins]
by Stever@Edmunds HOST
Sep 24, 2010 (3:44 pm)
So people have had luck using rubber suction cups (like those to hold NAV systems to the windshield) on the inside of the window. More flexible than tape, since you can actually "open" the window without losing the glass in the door. See Post #127.
250 posts, and busted regulators are new to the Chrysler CSR? Must have just hired on today.
#271 of 356 Re: Permanent fix [papaindigo]
Oct 07, 2010 (9:12 pm)
I did this exact same repair on all 4 windows on my Jeep Liberty and agree that this is the only 100% fix for the window problem. The Regulators are not the part that is faulty, it is the plastic support bracket for the window that is the problem. The Steiger Automotive parts use the existing regulator and replace the plastic junk part with a METAL part. Chrysler designers must be on drugs to put that piece of crap plastic bracket on Jeeps. The procedure is a DIY project if you have basic skill with tools and a bit of patience. Maker sure to follow step by step and go slow on first window. This may take a couple hours. After successfully doing the first window I was able to do the others much quicker. Once you permanently solve the window debacle you can get on with enjoying the Jeep Liberty which is a great heavy duty SUV.
#272 of 356 window falling off
Oct 09, 2010 (8:08 am)
OMG!! I was not aware of it> My sister bought a 2006 liberty 2years and transfered it to me after a year..Couple on months ago, the right back side window stopped working( automatic car).. She brought it to some car repair shop and she had to pay like 200 or sum. Now, she moved out of the country and I have the car. Last month, the window fell again and with no money, I went to a car shop, they removed the electronic device and put a wooden stick to hold it since I had no money to pay upfront and was supposed to return the following week to get it fixed. Due to shaking motions while driving the vehicle, I think the wooden stick fell and now the window fell inside again. I was browsing on the internet and saw all your comments. Can anyone tell me if I can go to a dealer and get them to fix it ?There's no more warranty on it .
#273 of 356 Re: window falling off [layoness]
Oct 09, 2010 (10:07 am)
You can call Chrysler's customer service number and open a case. They may or may not pay for it. You must insist that you are aware that this is a known problem & that they are paying to repair it on other people's Liberty's as a "courtesy". Otherwise it cost about $650-$800 to fix at a dealer because they replace the window too.
#274 of 356 window falling off
Oct 09, 2010 (12:25 pm)
Thaks for the tip..whats chrysler customer service number??
#275 of 356 Window Regulators
Oct 10, 2010 (5:57 pm)
I had two repairs done on the same window. First with the original design regulator, it broke again within a year. Then had it and another window repaired with the retrofit design and both are still operating fine.
Chrysler was very cooperative in assisting with the repairs done at the dealer. The first one cost me $25 and the subsequent repairs were done for $50 each.
#276 of 356 Third time rear window regulator broke
Oct 11, 2010 (8:58 am)
I have replaced my passenger rear window regulator and motor twice, and my drivers rear window regulator and motor once. I have a 2003 Jeep Liberty Renegade. The first time my rear passanger window would not roll up was in July 2008, it cost $325.00 to fix. June 2010 I had to replaced the motor and regulator for the driver rear window for $378.00. Yesterday my rear passenger window would not roll up, I took it to the shop and it is the same problem.......another $325.00. The repair shop told me that the Jeep dealer is actually backordered for the parts needed, they had to call several dealers to find the motor and regulator.
#277 of 356 Chrsyler Refunding Repairs on 2006-2007 Window Regulators
Oct 20, 2010 (9:08 am)
I just got a call from Customer Service who informed me that Chrysler is "extending the warranty" on the window regulators but ONLY for the 2006-2007 models. They are reimbursing me the $150.00 that I was charged for repairs when the window regulator broke this past year and told me that if any of them break again, I will be covered for the length of the warranty. While I appreciate the reimbursement, THEY ARE STILL NOT DOING A RECALL - they will "fix" it for free if it breaks again, which means continued inconvenience for us. Also, the guy who called did not know if the replacement parts they would use (if it breaks again) are the same cheapo plastic parts that break in the first place, nor did he know why only these 2 model years were chosen to be covered. I have a 2003 that also had a window regulator snap on the back passenger side and from the many posts on this website, I would guess this problem is common in ALL of the liberties, not just the 2006-7 models. Anyone else hear anything differently from Chrysler?