Last post on Jan 18, 2013 at 7:53 AM
You are in the Jeep Liberty and Jeep Liberty Diesel
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Jeep Liberty, SUV
#235 of 356 Re: Liberty Power Windows [charliee1]
Jul 19, 2010 (9:13 am)
I own a 2005 Jeep Liberty and I am on my fourth window to replace. I sent certified letters to Chrysler, Better Business Bureau and my Jeep Dealership explaining the situation. I am still waiting to hear back from Chrysler but wanted to get an update on your experience. This seems to be an ongoing issue with a product of Chryslers and they are responsible for fixing it...not just sticking a band aid over the problem. It seems like there are enough people with the same concerns to form a class action suit.
Jul 19, 2010 (1:47 pm)
I just had my back rear window fall of track and luckily my boyfriend came across this thread. I immediately called my jeep dealership in San Jose, CA and asked what they can do for me. He said that Jeep is currently in the process of putting together a recall for 250,000 vehicles and they just haven't processed it yet because they are making sure that all the dealerships have the necessary parts to handle all the recalls (so they're in the process of ordering parts). As of right now Jason, the manager at Normandie Jeep in San Jose, CA told me that they will fix my window for $135 (instead of $500) and I should keep my paperwork. Once the jeep recall comes out, I should submit my paperwork and they will reimburse me for that cost. From what I gathered, Jeep will reimburse anyone who has their paperwork for the repairs for the windows and went through the Jeep dealership to get their cars fixed.
I hope that helps. But for sure all our Jeeps WILL be recalled in the next few months!
#237 of 356 Re: MoPar Bulletin/Jeep Liberty Window Replacement [bodaciousgirl]
Jul 20, 2010 (11:42 am)
I hear ya! Glad to hear about the future recall as my back right passenger window is being held up by duct tape. I refuse to pay to get it fixed. I'm also in the process of having Chrysler reimburse me for the past two times I've had to pay $350 (x2) to replace the regulator....that is, when Chrysler decides to call me back. Good luck!
#238 of 356 Re: Recall Notice [starviablu]
Jul 20, 2010 (12:23 pm)
Woo hoo Thank You! I am on my 3rd falling window, the first 2 were fixed under warranty, this one is held up by tape, I just can't afford it now!
Please post when you get any further info, should I contact my dealer or wait, ya think?
Thanx again, you made my day!
#239 of 356 Re: Liberty Power Windows [shannon31]
Jul 20, 2010 (7:22 pm)
I actually called a number I got from someone else on this forum and spoke to a customer service person, they directed my called to another section who called me back within a day or two, heard my complaint, checked with supervisors, called me back again BUT ultimately said they would reimburse the total amount I spent on the 4th window...I sent them the info they required and now I am waiting to hear back OR get a check....Here is the number 1-800-992-1997
#240 of 356 window/sunroof
Jul 21, 2010 (1:11 pm)
Anyone pleasse help. I purchased a 2006 Liberty used from a respectable dealership. First few months great then it happened.Iwent to work and the sunroof wouldnt close,clear sky I thought I had nothing to worry about.I thought I had a blown fuse and would fix it after work.Well 2 hours later a major thunderstorm came through 2.5 inches of rain in less than 45 minutes.I could the sunroof closed and at the time windows wouldnt go down or move at all. now nothins as far as windows or sunroof work. Has anyone else had problems with sunroofs could this be covered under the recall. Left high but not dry.
#241 of 356 2nd broken regulator in 11 months!
Jul 22, 2010 (11:09 am)
I just got to work after another 3 hour visit to the dealership. 11 months ago my driver side rear window regulator broke and I had to have it fixed. They said it happens because of the heat. Fine, I forked out a few hundred dollars and a few hours of my time. Then Yesterday I got into my car and sure enough the window was down, when I tried to roll it up and nothing happened I immediately called the dealership. They set me up with an appointment for this morning. When I got there they told me that the warranty on the part was for 12 months or 12,000 miles. I was then told that since I had put 16,000 mils on my Jeep they were not responsible to cover it. Somehow it was my problem. When I complained the service manager told me that they reward loyalty, so if I had been a loyal customer they could have helped me, but since I donít get my oil changed there and other maintenance, there is nothing she could do. Are you kidding me?
#243 of 356 Window Regulator Repair
Jul 22, 2010 (1:25 pm)
Just got off the phone with Chrysler and they said that they will reimburse me for the window that I've already paid for (minus $50) and all I have to pay for CURRENT window repair is $50. I asked the representative about a future recall and he didn't have any information (I'm sure that's what they have to say). However, he did say that if a recall does come out, they will reimburse the copay of $50 for each window replaced. Bottom line...hold on to your receipts!
#244 of 356 Re: Window Regulator Repair [shannon31]
Jul 28, 2010 (1:39 pm)
3d time today the rear window just fell down in my 2006 Jeep Liberty.
In 2008 both the passenger and Driver side windows dropped within a week of each other. The dealer covered the repair cost. The technician told me that there was a problem with these Jeep windows but no recall existed at the time. Sure enough two years almost to the day the rear driverside dropped. The rear windows are never used in the vehicle so it wasn't like it was warn out. I just set-up another appointment with the dealer any they let me know that the Jeep is not under warranty anymore.