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Jeep Liberty, SUV
#219 of 356 Window regulator - third time
Jun 21, 2010 (8:03 am)
Thank you for this blog. I now do not feel alone. I own a 2003 Jeep Liberty with 53,000+ miles. The window regulator issue - same window - rear driver's side - has happened to me twice before. Last year I finally contacted Chrysler and after a while - was reimbursed. Well lo and behold, while attending my nephew's graduation out of state this past Thursday, it happened again. Well fortunately I had a GPS to locate the closest Jeep service center who could lock it up overnight and repair it on Friday - to the tune of $415 !! Fortunately I found some posts out here from others with similar problems. I contacted Chrysler a few minutes ago, was given a case number and a promise of a return call by 8pm tomorrow night. So hopefully I will be reimbursed. However, this really does not fix the problem. At this point, I am tempted to post a note on my window to make sure that anyone in the back seat never even THINKS about lowering that window. So frustrating.
#220 of 356 Re: Got my window fixed.... [crjeep]
Jun 21, 2010 (8:10 am)
Thank you for your info. See my experience below.
#221 of 356 Re: Got my window fixed.... [crjeep]
Jun 22, 2010 (3:32 pm)
Im on my 8th repair. So crazy. Today the man said the next time I would have to pay a co/pay cause it would go on my extended warranty. I think that this should just be covered by chrystler cause they keep fixing it with a faulty part.Im calling them to see what they say. Im never ever going to buy a jeep again.
#222 of 356 Re: Got my window fixed.... [nomorejeeps1]
Jun 23, 2010 (5:26 am)
If it wasn't for a few minor items, I'd say this Jeep Liberty (2007 Sport) has been one of the best vehicles I've ever owned and I enjoy it very much.
That being said, yes...windows...big problem. Fabric seats stain with water drops, but I've been able to clean them easily enough with a over-the-counter fabric cleaner. Oh...and the A/C is not the coldest...but other than that...I love my little Liberty.
As a fix to end the frustration, do a search online for a replacement kit. There is a guy online who builds metal replacement kits and has good instructions for you to do it yourself. Before you ask, I can't give out the website...sorry...I got told off for giving out the website before. Just do a little search/investigative work and you'll find it.
Even if you don't have the mechanical ability, this is an easy fix...have a friend do it or hire a local garage to take care of your problem window.
#223 of 356 Power window fix 2003 Liberty - follow-up
Jun 23, 2010 (8:40 am)
So I contacted Chrysler and they are going to reimburse me 50% of the price of repair. Better than nothing. In the future - I am hoping this does not happen again, but to make sure, I may not even use that window at all - since it is the same one each time. Also if it does happen again - as noted by someone in a previous post, I will certainly be 'surfing the web' for a metal fix.
#224 of 356 Call Chrysler
Jun 23, 2010 (8:44 am)
Had my Jeep windows fixed 3 times under warranty. Now i am out of warranty with 3 windows tied up and the 4th one about to go.
I called Chrysler on Friday and got my case number. They called back Monday and setup an appointment for Wed. so the dealer can diagnose the problem that we all know what it is. Dropped it off today and the delaer said they will fix all 4 windows at no charge.
#225 of 356 Re: Got my window fixed.... [crjeep]
Jun 23, 2010 (4:12 pm)
Just wondering, where/who did you call exactly to get some help with this problem....I just had my fourth window regulator replaced and of course not under warranty anymore. It was nearly $500 to replace! Did you just google Chrysler and get a main contact number?
#226 of 356 Re: Got my window fixed.... [amy103]
Jun 24, 2010 (6:21 am)
Here is the number 1-800-992-1997. Just got my Jeep back yesterday with 4 new windows and regulators at no charge. Hope you have as good a luck as I did.
#227 of 356 Re: Got my window fixed.... [dcworld]
Jun 24, 2010 (7:24 am)
What I'd like to know is what are they replacing it with--is it another cheapo plastic piece, just designed differently (so you have to replace the entire window also)? Or have they finally figured out they should make it out of metal?