Last post on Jan 18, 2013 at 7:53 AM
You are in the Jeep Liberty and Jeep Liberty Diesel
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Jeep Liberty, SUV
#174 of 356 Re: MoPar Bulletin/Jeep Liberty Window Replacement [gh1961]
Feb 21, 2010 (10:36 am)
I have a 2002 Liberty and my rear passenger window regulator has broken yet again. This is probably the third time... Maybe the forth. Every other window has broken as well. Does Jeep / Chrysler recognize this problem in the 2002 also? I was quoted 340 for the repair. I too paid the freaking deductible too many times to count - I don't see that I should have and quite honestly should get a refund! I am having the dealership run my VIN and pull every time I got my windows fixed. Going to get on Chrysler's case if they don't do something. I love my Jeep but it is a money pit...
#176 of 356 window regulators
Feb 21, 2010 (8:17 pm)
The problem with these window regulators is an extruded plastic piece which is part of the regulator. The plastic brakes actually shears away from use and there goes your window. Chrysler"s new fix is to replace the glass and the regulator because the design has been changed and it is now one piece.... very costly. If you"re out of warranty, you"re on your own. Fair... I guess not. Wating, calling and talking to everone gets very labor intense. It's not for me... I contacted Autosports of Daytona Inc. they told me how to take out the regulators. I sent the regulators to them and they sent them back repaired. promptly. Give them a call. They're located in Daytona Beach. Hope this helps.
Feb 22, 2010 (6:43 am)
Wow, glad to see I am not the only one with a continuing problem with my rear window regulators ( gee unlike my dealership lead me to beleive). I am so darn mad about this, after spending close to 500.00 to fix one due to the fact that the company decided to change the who regulator/window instead of just the part or better yet making it a recal as it should be. Instead my other window broke THE SAME DAY as the one I got the broken one fix. I absolutely refuse to spend another 500.00 of my hard earnedmoney on this problem. Unfortunately, I have 56,000 miles on my jeep that I purchased a little over 2 years ago so it has no warranty. I beleive that this should not matter and that the company should stand behind such a repetitive problem. I have requested Ed's bulletin and will be glad to support any petition.
#178 of 356 Re: MoPar Bulletin/Jeep Liberty Window Replacement [gh1961]
Feb 25, 2010 (10:45 am)
I think the main thing is going on the DOT website an enter your complaint including your VIN number. I got a response from them so I know someone eventually reads those complaints. Rumor is that they need 10,000 to look into a problem. Bet it would happen with 1 death... With all this swirling around Toyota you can bet at sometime this agency will be scrutinized about their criteria for taking complaints seriously..anyway I think you can google it by typing in National Highway Safety Administration.
Next, sign the online petition at: http://jeeplibertyissues.webs.com/
Next send me your email address at: edlankfordsalesaol.com and join in the conversation with about 30 other people who have this problem and are angry about the cost and lack of concern.
You would not beleive the various treatments we have all had with Chrysler and the dealers, NO UNIFORMITY !! NO POLICY !! Depends on a whim.
I want a hacker to get jeeps parts records and see how much they have made off this defect in Windows, Regulators and Labor...They got my Money !! But they lost my business and a lot more.
#179 of 356 Jeep Liberty Window Recall
Feb 25, 2010 (10:54 am)
Please go to this site and register including your VIN number.
Please go to :
Click on Safety Complaints
Click on Search Complaints
Fill in your type of vehicle, there are about 22 complaints registered concerning the Windows and regulators of jeep libertys. Please detail your complaint. If enough of us do this then there is hope that someone will investigate MoPar and why they are not issuing a recall.
#180 of 356 Re: Jeep Liberty Window Recall [edlankford]
Feb 26, 2010 (8:04 pm)
I have had two windows fixed under warranty and one of the regulators broke and wrapped around the inside mechanisim that triggers the door to unlock/lock and wouldn't let my son out. I would consider this a safety issue. Each of the doors were okay for about 4 months and then they broke again.
I am boggled why you cant get a replacement part of some sort made out of steel instead of plastic.
I was just informed that I can't get a safety inspection sticker because my window would not go up and down as it should (driver side) because I may not be able to give arm signals; yes I know the blinkers have to pass to but I and others should not have to deal with this. I bet the CEO of Mopar wouldn't deal with this either. Anyhow, I have it wedged currently in the up position but someone could easily slide the window down and I would have to open the entire door to get the window back up.
Im sorry but I can not afford $600 to get these windows fixed. Any ideas?
#181 of 356 Rear Window Broke
Mar 09, 2010 (5:32 am)
I see all of these posts on here with links, yet when I click on them none of them work. Can someone direct me somewhere about this issue. I love my Liberty and am shocked to find that thousands of us have the same problems. Mine has 57,000 miles on it. I came out of a store last night to find my window down. Thank God I wasn't robbed, but Jeep needs to do something about this. Has anyone contacted the media?
#182 of 356 Jeep Power Windows
Mar 23, 2010 (4:01 pm)
My windows keep getting suck and not rolling back up. I just got my 6th window fixed and it is the third time I have taken it to the dealership over power window issues. Twice, I have came out of work downtown to find my window completely down where you couldn't see it. Female in the middle of the night. Can you say safety issue? They said that the problem has happened to so many people Jeep decided to use 2 regulators instead of one, which required new windows that fit better with the 2nd regulator added? My factory warranty is up, so now I have to pay an $100 deductible with my extended warranty, which doesn't cover "broken" windows... my window was never broken though, it is just not the right "fit." I had to pay $230 for this recurring problem and they would not let me talk to anyone responsible for issuing refunds.
It is not only the money, but the principle. I wasted 4 hours trying to file a complaint at the dealership today, and about an hour total at the rental car place. Along with the second time, when I had to get a rental car for 3 days and take off work to take & pick up my car. The dealership was NOT helpful. They said it was my responsibility to pay for this.
I asked, "Why did you need to put a new part in?"
He said, "Because jeep realized the original "regulator" wasn't working when everyone was having the same complaint."
I say, "So, it is my responsibility to pay for your mistakes."
He says, "You aren't the the original owner, so good luck. They are going to still make you pay for it. You have 60,000 miles anyways, what do you expect?"
For you to help your customers and take care of the problems that were created by you.
Good job guy. With that excuse I am sure everyone's going to running out the door to buy a jeep. He used every excuse he could to turn this on me. When really, all he had to say was... I am so sorry for the inconvenience and I totally understand why you are upset, let me see what I can do to help. Do you think I can call you tomorrow after I talk to my advisor? If any of my employees ever treated a customer like I was treated today, I would fire them on the spot. I am contacting Clark Howard. I am looking into who to contact about recalls and I am making sure we are not paying for Chryslers mistakes.
This is my summary of my experience
1. Jeep doesn't take responsibility for their mistakes. 2. They do not care about the resell value of their cars. 3. Once your jeep hits a certain mile marker, just expect for it to crap out. 4. They could care less about their customers.