Last post on Jan 18, 2013 at 7:53 AM
You are in the Jeep Liberty and Jeep Liberty Diesel
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Jeep Liberty, SUV
#137 of 356 Re: 2006 Liberty CRD windows [edlankford]
Nov 09, 2009 (8:29 am)
We have a 2007 Liberty 4x4 Limited that has had both passenger windows and the driver side rear window replaced. We are getting afraid to open the damn windows in fear that they will just fall down. Factory warranty picked up the first two replacements, but the third cost us $235 even with an extended warranty. You can bet your very last dollar that we will never buy another Jeep product. They know there is a problem and refuse to authorize no cost repairs for what is undenyably a factory design issue.
#138 of 356 Re: 2006 Liberty CRD windows [ldillon]
Nov 09, 2009 (9:07 am)
I thought the problem was limited to the 2006 models but guess not. I have a 2004 also and I have begged dealers and customer service to tell me which years are affected by the cheap plastic part but no one will. Jeep could easily put out a notice and warn everyone even if they are not going to issue a recall. The only window I have not replaced is the Drivers and I shutter every time I have to move it to get a ticket from a parking machine or go through a drive through.
I agree with you, Chrysler/Jeep will never see me driving any of their products once this goes to the scrap heap. Also, if you have to replace a window, buy it and take it to safeco, they will install for $65 instead of $200 at the dealer. And the guy in the parts department told me that the replacement windows and regulators are from previous years models when they were using sturdier parts...I am starting to search junk yards.
I just can't imagine that there is not someone at Jeep with a conscience who would look at all the sales of these windows and regulators and say "This ain't Right" !
And we the people bailed them out, they should go the way of the edsel.
#139 of 356 Re: 2006 Liberty CRD windows [edlankford]
Nov 10, 2009 (9:26 pm)
I thought that things would get better when Daimler bought Jeep. I was wrong.
There is no doubt that the problems with these window regulators are a design issue. There are aftermarket parts availably that actually fix the problem but Chrysler refuses to admit it and at least come up with a replacement part that lasts. The sad part is that they are destroying a good product line to make a few executives and union bosses rich.
Is this the result of someone unsuccessfully attempting to deisgn a safer product... A window regulator that breaks or gives way instead of cutting off someones arm?
#140 of 356 Re: 2006 Liberty CRD windows [kenf3]
Nov 14, 2009 (1:13 pm)
When a window drops and a small child falls out of it, The settlement Jeep will pay and the bad publicity they will receive will make them wish they had done the recall.
It is sad that something as serious as this and as costly to the consumer as this is that the Government has not forced Jeep to at least inform the owners of the vehicles with the cheap plastic connector which VIN numbers were involved so they could remedy the problem before there is a disaster.
They are totally irresponsible and it is a shame that they pretend its no problem, that all the windows fall out of a brand new vehicle.
#141 of 356 Re: 2006 Liberty CRD windows [edlankford]
Nov 16, 2009 (3:44 pm)
I have had the same problem repeatedly with my 2005. I found a website called steigerperformance.com
This guy at Steiger Performance has created a replacement for the plastic part that fails in the regulator, this one made from powder coated metal. He will send the part and very detailed instructions to install for $87. If yours is out of warranty like mine, and you are (or know someone) not afraid to get your hands dirty, this might work for you. I am going to order one today and I will post again after installing it. Wish me luck!
#142 of 356 Re: 2006 Liberty CRD windows [kthiel]
Nov 21, 2009 (4:59 am)
Both rear windows of my 2006 Liberty fell into the frame one year ago July, they were repaired free, under warranty. This past Monday, the left rear window started to fall again, I managed to catch it & it is now help up with tape, my Jeep is no longer under warranty I have just emailed a complaint to Chrysler, I will post the response I receive. I would much rather they fix it but if they won't, I will get the Steiger part & have my hubby do it. This is an obvious defect, they need to be bombarded with every complaint convcerning the problem, it is expensive!
#143 of 356 Re: 2006 Liberty CRD windows [beachpatty69]
Nov 23, 2009 (8:57 am)
Well, 2 months ago I had to have the regulator replaced on the rear passenger window on my 2003 liberty. A couple weeks ago, the drivers' side rear window in our 2006 Liberty fell down. I researched this and found out that as you all have seen, it is a KNOWN PROBLEM and Jeep has refused so far to have a recall. It was $350 to fix last time; this time I called Jeep customer service first. I was told that I had to take my Jeep in "to be diagnosed", then wait for a Senior Specialist to call me back to have it fixed. So, I said, "I have to go to the dealer TWICE to get this fixed? Can't I just get it fixed while I am there and have Jeep either cover it up front or reimburse me?" I was told "no", that if I paid for it, I probably "would not receive anything from Chrysler Jeep". What a crock! SO I just got back from the dealer, and YES, it is the regulator. THh dealer even tried to call customer service with my reference number to get it OK'd so they could fix it now and they told the dealer "No, you must wait for a call-back, probably won't happen until tomorrow". My sister was going to get a Liberty because I had really loved my "03 (that is why we bought a second one" but now she's going to go for a Honda CRV instead. If the US carmakers really want to stay in business, they better start providing better customer service than this!!!
#144 of 356 Jeep Liberty windows
Dec 02, 2009 (8:33 pm)
Hello all, Already replaced rear window . Cost 300.00 because of course they said the motor was gone also... How do you contact Chrysler? Do you call the dealer? Did that but they acted like they knew nothing..... If anyone can help me out by giving me contact info. I'd appreciate it.
#145 of 356 Re: Jeep Liberty windows [shelly62]
Dec 03, 2009 (2:16 am)
I emailed Chrysler thru their "Customer Service" email link, that was a week ago, I got up this AM to an email from them. They asked for my telephone number to call me about the window issue, I will post when they call, what they say. I am still driving around with the driver side, rear passenger window taped up, we are taking a road trip to Atlanta for Christmas, I sure would feel better with the window fixed. Also my mirror adjuster no longer works & my fan only works on "high". I still owe alot of $ on my Liberty, we went into the loan upside down, I am not a happy camper but I do LOVE my Jeep.
#146 of 356 Re: Jeep Liberty windows [shelly62]
Dec 03, 2009 (8:17 am)
Their number is 1-800-992-1997. The recording lists options to pick from, one of which is "dealer or product complaint" or something to that effect. An update on my story from above--Chrysler finally called me back (not within the 24h window that they told me) and stated that if I paid $150, they would pick up the rest. This is a 2006 Liberty and honestly, they should pay for the whole thing. I wonder if they are doing this since I am not the original owner. Any lawyers out there---do we have any recourse other than to keep calling/complaining about this? These vehicles should all be recalled AFTER they come up with a fix for the problem, which I hear is a cheapo plastic piece that keeps breaking. How about making one from metal??? What would it cost them--a dollar instead of a dime?