Ask the Car People.SM


Jeep Liberty Power Windows

356 messages,  Last post on Jan 18, 2013 at 8:53 AM

You are in the Jeep Liberty and Jeep Liberty Diesel Forum.

What is this discussion about? Jeep Liberty, SUV

Messages Page 15 of 37

#133 of 356 Jeep Liberty Power Windows by neovox

Sep 23, 2009 (5:27 am)

Just dealt with the window issue on my wife's 2006 Liberty. This was the second window to have issues, but the first since it's been out of warranty. I called Chrysler's customer service, like another user had suggested, explained my situation and asked that Chrysler extend me the same courtesy they had extended to other out-of-warranty customers as it relates to this repair issue. The rep I worked with was fantastic. She took my info and gave me a case number. I was able to take the car to my local dealer and have it repaired, no problem. My experience couldn't have been better. Kudos to Chrysler for great customer service in this situation.

#134 of 356 Re: Jeep Liberty Power Windows [neovox] by nottoway

Sep 23, 2009 (10:41 am)

Replying to: neovox (Sep 23, 2009 5:27 am)
That is good news !! Hope it works for me when my forth and last window goes. They paid for parts on Two but for the third, they told me I was on my own. They must have lights and bells going off over this problem.

#135 of 356 Re: Jeep Liberty Power Windows [neovox] by kiwishae

Sep 30, 2009 (9:44 pm)

Replying to: neovox (Sep 23, 2009 5:27 am)
The 4th window in my '06 Liberty broke last week, but it was the 1st one since it's been out of warranty (it was the back driver window). I thought I was S.O.L. but after researching and finding out that this is a common problem with this model, I decided to do what others had on this forum and call Chrysler. I tried not to get too upset with them because I knew that they would be more willing to help if I was reasonable. They gave me a case number and said that I had to get a diagnosis from a dealership before they could do anything for me.
 
I called the dealership and amazingly, they weren't going to charge me for the diagnosis! I took my car in to get it looked at and told the dealership to also look at the front passenger window because it was being sluggish. After a few hours, I got the call from the dealership saying that Chrysler took care of the cost on the repair. When I asked about the sluggish window, they said that they went ahead and replaced that one too!
 
So, hang in there Liberty owners! If I can get Chrysler to replace TWO of my windows for free, then you can too! They did mention that it is a case by case basis and that some of it depends upon how "loyal" you are to the Chrysler brand. I own a Jeep and a Dodge, so that may have helped my case...

#136 of 356 Re: Jeep Liberty Power Windows [kiwishae] by nottoway

Oct 04, 2009 (1:03 pm)

Replying to: kiwishae (Sep 30, 2009 9:44 pm)
Good for you !! Now if they will just fess up, proclaim a recall and send a check to those of us who have had to go it alone I will reconsider the brand again if they still exist. Also, let us know which Vins are affected, I also have a 2004 Liberty that soon will be hauling small children, strapped in of course, but even sitting still it would not be good for that window to drop into the door.

#137 of 356 Re: 2006 Liberty CRD windows [edlankford] by ldillon

Nov 09, 2009 (9:29 am)

Replying to: nottoway (Aug 01, 2009 12:45 pm)
We have a 2007 Liberty 4x4 Limited that has had both passenger windows and the driver side rear window replaced. We are getting afraid to open the damn windows in fear that they will just fall down. Factory warranty picked up the first two replacements, but the third cost us $235 even with an extended warranty. You can bet your very last dollar that we will never buy another Jeep product. They know there is a problem and refuse to authorize no cost repairs for what is undenyably a factory design issue.

#138 of 356 Re: 2006 Liberty CRD windows [ldillon] by nottoway

Nov 09, 2009 (10:07 am)

Replying to: ldillon (Nov 09, 2009 9:29 am)
I thought the problem was limited to the 2006 models but guess not. I have a 2004 also and I have begged dealers and customer service to tell me which years are affected by the cheap plastic part but no one will. Jeep could easily put out a notice and warn everyone even if they are not going to issue a recall. The only window I have not replaced is the Drivers and I shutter every time I have to move it to get a ticket from a parking machine or go through a drive through.
I agree with you, Chrysler/Jeep will never see me driving any of their products once this goes to the scrap heap. Also, if you have to replace a window, buy it and take it to safeco, they will install for $65 instead of $200 at the dealer. And the guy in the parts department told me that the replacement windows and regulators are from previous years models when they were using sturdier parts...I am starting to search junk yards.
I just can't imagine that there is not someone at Jeep with a conscience who would look at all the sales of these windows and regulators and say "This ain't Right" !
And we the people bailed them out, they should go the way of the edsel.

#139 of 356 Re: 2006 Liberty CRD windows [edlankford] by kenf3

Nov 10, 2009 (10:26 pm)

Replying to: nottoway (Nov 09, 2009 10:07 am)
I thought that things would get better when Daimler bought Jeep. I was wrong.
 
There is no doubt that the problems with these window regulators are a design issue. There are aftermarket parts availably that actually fix the problem but Chrysler refuses to admit it and at least come up with a replacement part that lasts. The sad part is that they are destroying a good product line to make a few executives and union bosses rich.
 
Is this the result of someone unsuccessfully attempting to deisgn a safer product... A window regulator that breaks or gives way instead of cutting off someones arm?

#140 of 356 Re: 2006 Liberty CRD windows [kenf3] by nottoway

Nov 14, 2009 (2:13 pm)

Replying to: kenf3 (Nov 10, 2009 10:26 pm)
When a window drops and a small child falls out of it, The settlement Jeep will pay and the bad publicity they will receive will make them wish they had done the recall.
It is sad that something as serious as this and as costly to the consumer as this is that the Government has not forced Jeep to at least inform the owners of the vehicles with the cheap plastic connector which VIN numbers were involved so they could remedy the problem before there is a disaster.
They are totally irresponsible and it is a shame that they pretend its no problem, that all the windows fall out of a brand new vehicle.

#141 of 356 Re: 2006 Liberty CRD windows [edlankford] by kthiel

Nov 16, 2009 (4:44 pm)

Replying to: nottoway (Nov 09, 2009 10:07 am)
I have had the same problem repeatedly with my 2005. I found a website called steigerperformance.com
This guy at Steiger Performance has created a replacement for the plastic part that fails in the regulator, this one made from powder coated metal. He will send the part and very detailed instructions to install for $87. If yours is out of warranty like mine, and you are (or know someone) not afraid to get your hands dirty, this might work for you. I am going to order one today and I will post again after installing it. Wish me luck!

#142 of 356 Re: 2006 Liberty CRD windows [kthiel] by beachpatty69

Nov 21, 2009 (5:59 am)

Replying to: kthiel (Nov 16, 2009 4:44 pm)
Both rear windows of my 2006 Liberty fell into the frame one year ago July, they were repaired free, under warranty. This past Monday, the left rear window started to fall again, I managed to catch it & it is now help up with tape, my Jeep is no longer under warranty I have just emailed a complaint to Chrysler, I will post the response I receive. I would much rather they fix it but if they won't, I will get the Steiger part & have my hubby do it. This is an obvious defect, they need to be bombarded with every complaint convcerning the problem, it is expensive!
Beachpatty

Messages Page 15 of 37

To POST a message, please Sign In.

Advertisement

Browse by Category

Browse by Vehicle
   View All Vehicles

Browse by Board
Browse by Topic
View All Topics

Edmunds Community

Advertisement