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Jeep Liberty Power Windows

136 messages,  Last post on Oct 04, 2009 at 12:03 PM

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#116 of 136 More window woes by garybwpb Apr 02, 2009 (5:50 pm)
In August 2006, my 2005 Jeep Liberty rear window behind the driver started to slip. It was under warranty, so they fixed it. A month later, the same thing happened and had to be repaired. In October 2007, it happened again and fixed, but it was intimated that they were doing me a "favor" by not charging me to fix it a third time. So, this morning, the same thing happened. I collected my past paperwork and went to the local Jeep dealer. I was told this is a serious problem and they've had 500 of them so far this year (in fact,the Jeep Liberty ahead of me in line had the same problem). He said they have a "new fix" for them because the manufacturer was at fault. They located the part and will fix it tomorrow. HOWEVER, the service manager then told me my warranty was up. I asked him, what does this have to do with this problem. You've "fixed" it three times and it's still broken. He changed his tune and told me not to worry, he'll get me out of there tomorrow without my having to pay anything, he just wanted me to know that my warranty was up. Right, and if I had taken the bait, I'd have to pay for it. DON'T BACK DOWN, this should be a recall item. Chrysler needs to pay for ALL these shoddy repairs.
#117 of 136 My service experience this morning by shigg Apr 09, 2009 (6:50 am)
After experiencing my own window woes for almost a year, I finally gave up and in and took my Jeep into the service center - having to get out the duct tape was a definite motivator when 2 windows fell and a 3rd didn't roll up right. I was expecting the possibility of paying and was prepared to kick up a fuss. As it turns out I didn't have the slightest issue beyond having to wait for the parts to be ordered. They are replacing all 4 window parts. Chrysler HAS sent out an action memo to their service departments that tells them to replace all parts for the Jeeps that come in. It IS something they are now covering under their warranty.   The oh so nice man at the desk, unbelievably, hadn't encountered the issue before which might have lent itself toward his willingness to show me the notice that he'd just printed out while they were taking a look at it. All in all, its costing me nothing for them to replace the parts for all 4 windows and only 3 (ha) were having a problem. From what I read in that notice from Chrysler no one should have to pay a deductible or anything else as long as its under warranty and they should be replacing everything for all your windows. If you're told otherwise you might want to tell them to call Chrysler and stand there while they do so.
#118 of 136 window problems by p100 Apr 10, 2009 (4:23 am)
Has the window problem been fixed on 2008 and 2009 models? I am considering buying a new left over 2008 Liberty. what other problems plague these vehicles? Replies to this message: kenf3 (Jul 15, 2009 7:50 pm)
#119 of 136 windows by chester5 Apr 30, 2009 (1:30 pm)
Any suggestions where I can get the service bulletins and such that are supplied by Chrysler for the service departments?
#120 of 136 Windows getting fixed finally! by chellebelle May 12, 2009 (6:16 am)
Same deal - windows dropped down in door and jeep out of warranty. I called a local Jeep service center who gave me the phone number to Chrysler - 1-800-992-1997. I told him what was wrong, very nicely and mentioned my expectations were the window be fixed at no charge. Was transferred to supervisor who put me on hold and called the service center. The parts are being ordered and should be fixed tomorrow for a $50 co-pay. Basically they are extended my expired warranty for this one repair. I'll take that for now. All in all, took less than 30 minutes to set this all up and I'm happy enough until the other 3 fall down! Lol. Life happens!
#121 of 136 Re: Easy do it yourself project. [jromley] by kyra2 Jul 14, 2009 (10:19 am)
Replying to: jromley (Jul 23, 2008 10:28 am) Instructions would be great - I have a 2003 and this just happened - your guidance will be appreciated.
#122 of 136 Re: window problems [p100] by kenf3 Jul 15, 2009 (7:50 pm)
Replying to: p100 (Apr 10, 2009 4:23 am) With this kind of response to a minor design flaw in the vehicle, why would you even consider purchasing any vehicle from Daimler or Chrysler?   From an engineers perspective, there is an obvious design flaw. My employer has paid over $1,000,000 to fix problems in my designs. This is not a bad investment considering they have made over $25,000,000 profit on these same products. Our customers come back. Why won't Daimler/Chrysler do so? The sad thing is they could probably fix it by switching to a different plastic in their molds but their engineering team is not capable of fixing this issue.   So far this year, I have replaced 2 window regulators in my daughters 2006 Jeep liberty.
#123 of 136 Re: Liberty Power Windows [spinnakerbaybe] by dustynut Jul 15, 2009 (8:45 pm)
Replying to: spinnakerbaybe (Nov 19, 2007 5:16 am) My Jeep Liberty dealer told me they are now back ordered 1600 regulators nationwide and have no idea when they will be able to fix my rear passenger window that fell down last week. The good news was they are at least making them, he said some replacement parts on some vehicles are not being made at the current time. They told me to keep checking back... What happened to them calling me when they had the part in? They wouldn't even take my information. Meanwhile my warrantee is running out—if there is one on this issue. Don't know from skimming some of the latest responses.
#124 of 136 Re: Liberty Power Windows [spinnakerbaybe] by edlankford Jul 18, 2009 (10:47 am)
Replying to: spinnakerbaybe (Nov 19, 2007 5:16 am) Driver side rear window regulator went out while under warrenty. Last week passenger side rear window regulator went out. Dealer told me they have to replace the regulator and window because it now comes as a unit. (funny, they said they had the window but had to order the regulator. Total came to almost $500. Several calls to Chrysler and they finally agreed to pay for parts and I pay $200 for labor. (out of warrenty) Dealer admits they have had to replace a lot of them.. This should be a recall item. Who do we contact?? edlankfordgmail.com
#125 of 136 Liberty Windows by edlankford Jul 20, 2009 (9:49 am)
Replying to: emmab (Jul 02, 2008 8:02 pm) Having my second rear window regulator replaced today. Chrysler is splitting the cost with me but my half is still $200......Asked to have the parts back that they replace(said they had to put in new glass too) and they said no, they have to go back to Chrylser. I told them to save until I pick up the vehicle because I want to photograph. I marked the window to make sure they really had to replace.

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