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Sedans Volkswagen Jetta Volkswagen Jetta Brakes and Rotors
171 messages, Last post on Nov 24, 2009 at 10:00 AM
You are in the Volkswagen Jetta Forum. Your Hosts are pat & karens
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I just purchased a 2007 Jetta 2.5 I thought I read all of the reviews and I never saw this....Or I probably wouldnt have purchased the car. But just to ease my mind has anyone with this issue had any good experiences with a dealership in Atlanta? Keeping my fingers crossed!! 
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Replying to: atljetta (Sep 30, 2008 6:11 am) remember--DON'T tell your dealer anything but that "something doesn't seem right with xxx"...play dumb b/c they're only going to use anything you say to get out of their warranty/committment/other. DON'T go for a "drive-along" either--they're the mechanics...let them figure it out. also, I have been formally reprimanded by the forum watchers for using vulgarity...am sorry if this bothered anyone (except if it bothered VW/Hoy-Fox) In the future, I will use an old trick that works for my lack of control over my anger over this issue. This company is Smurfin Smurf and their service is Smurf-smurfin-smurf-smurf love, Papa Smurf 
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Replying to: tmycakes (Feb 07, 2008 2:28 pm) Thank you, David
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Replying to: spaniard82 (Oct 15, 2008 1:43 pm) Please please please submit a complaint to the national highway transportation safety board the contact info is in the very first few pages of your VW owner's manual. This is the only way that VW is going to stop doing this to its customers. Tom 
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Replying to: trepine (Oct 17, 2008 8:41 am) I have a 2007 piece of JUNK Jetta!!! At 29,000 highway miles I started getting a grinding noise in the back. Called my dealer, advised of noise in brakes and was given an appt for 2 weeks later. At appt I was advised that it was going to cost $400 to have the pads and rotors on the rear replaced. This issue started at the end of August and my car has been sitting in my garage ever since because I refuse to pay for an issue that is not my fault. I just went online and filed a complaint with the highway transportation safety board.
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hey, i'm no car guy by any means, but this one at the dealership threw me a bit... I took jetta to tire dealer after noticing odd wear pattern on inside portion of rear tires, front tires have worn evenly. Tire place said that it could be cause by possible rear axle misalignment and that my brake actuators were sticking in engaged position and brakes were worn. They did not want to mess with jetta axle and suggested dealership... dealership said that there was no misalignmen with the back end, or front end and suggested I replace rear brakes/rotors. I agreed to rear brakes/rotors, figured at 78k it was about time (never had it performed). dealership threw me when they recommended I replace the emergency brake cables as they said they were rusted. I questioned them on this and lady said the cables can "swell" when they rust, thereby causing the brakes to remain engaged, like driving with e-brake on is what lady said.... Does this make sense to anyone, or was I getting fed a line of BS?? (i didn't allow them to perform the service) |
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Rear brakes grinding metal after 26000 miles. Grinded metal for 1 minute after releasing parking brake and pulling away from parking spot. Obviously the parking brake was still partially engaged or there would not have been a metal sound as I drove away. Dealer said new pads and rotors for the rear, $400. This was normal on all VWs as the rear rotors/pads are smaller than the front (yeah since they are supposed to do only a small fraction of the work). Called the VW corporate advocate (they certainly are not a consumer advocate). The dealer called me back told me the same lies (this dealer is in Snellville, GA by the way). Service manager continuously refuses to speak to me about the issue. Otherwise I have really enjoyed the car and the great milage I get. But this one issue is enough to show me without a doubt that VW doesn't' care about the customer, won't take the time to fix a simple problem and woudl prefer to lie to their customers. Don't trust them, don't buy their products.
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Replying to: ambernc (Oct 22, 2008 4:56 am) An outside mechanic said the brakes are not wearing properly and could be a master cylinder issue. The front brakes are showing no wear at all. It just doesn't make sense for the rear brakes to wear so quickly. I have filed a complaint on the National Highway Transportation website. There were only 6 complaints logged. We need everyone to log their complaints. |
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I have a 2002 Passat that needs new rear brake pads every 20-25k miles even though I am careful and even use the tip function to downshift to save the pads. The front pads last over 50k. It's unbelievable that VW has not yet addressed this design flaw. Now that I'm shopping for a new car, I guess I'll be test driving Acura's instead.
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Replying to: mbros2k (Nov 30, 2008 2:20 pm) I was contacted by a representative of VW National Customer service and he stated that my case had been "re-reviewed" and they felt that my case was exceptional enough to refund the 200$ I spent on new brakes and reground rotors. Remember that my case was a brand new 2008 VW Jetta with 4200 miles at the time I discovered metal on metal on my back brakes. The VW representative did not seem inclined to consider this a design flaw/mechanical problem other than wear and was not able to offer a suggestion about how he could explain my case. I seriously doubt that anyone with brake wear at beyond 10,000 miles is going to get any traction (sorry for the pun) with VW no matter what I/you/anyone feels is a reasonable amount of life expectancy for brakes on a car. Good luck, still with you Tom 
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