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Sedans Volkswagen Jetta Volkswagen Jetta Brakes and Rotors
167 messages, Last post on Oct 26, 2009 at 11:42 AM
You are in the Volkswagen Jetta Forum. Your Hosts are pat & karens
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| Thanks-but the rotors and pads were replaced at the VW dealer. | |
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Dear Johnnytoobad, welcome to my world and to our club. You're not in El Paso are you? Don't worry it's just your daughter driving around with no brakes did the dealer specify the "outside influences", sounds like the old blame game they gave me telling me it was my fault that the brakes burned out to metal on metal in 4200 miles on a brand new 2008 jetta b/c I sucked at driving. Have you ever heard of customer service like this???  no matter what, make sure you file a complaint with the national complaint line about this (see my previous posts for number) and tell them to addend it to my file Tom Repine from El Paso TX b/c VW still believes that there isn't any known problem about this--and I'm glad to show them the error of their ways. Thanks Tom
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| I'm truly sorry your dealers won't / can't fix your brakes. I can't help but think that if a VW exec read this stream, they would want to save these VW owners as customers. Probably too late for some of you. While my brakes were fixed, the dealer who did it has announced they are dropping their VW franchise. Too bad, as the next closest dealer told me the brakes were "operating within spec" even though the rims were too hot to touch after driving a few miles. I just had the brakes checked, and after 31K miles have 50% left on rears, 75% on fronts (a lot of highway miles). Warranty coverage is only as good as the dealer, and there are horror stories on this site for every marque. I'm not excusing VW - - it's their job to weed out the bad dealers, or pay the price in lost customers. | |
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Replying to: trepine (Aug 21, 2008 9:43 am) I'm in Cincinnati. The dealer blamed VW and VW blamed the dealer for failing to live up to the warranty. Dealer won't do it without VW approval and VW won't do it because dealer says "outside influences" and thus the warranty doesn't apply. Seriously, as to outside influences, I was told heat and humidity, and the driver not driving the car enough. To be fair, the car did sit one week while she was at camp. Right. Anyway, they offered to replace one of the two rotors and I pay for the other and labor, a total of $207.00 out of pocket for me. I called Midas and they'll do the whole thing for less since I don't need pads. This "offer" was a "goodwill gesture" by the dealer, and VW recommended I take the offer. I didn't. The problem is that I have another VW, and the dealer has serviced that one, though no brake work (yet). The cars sit in the same driveway and are generally subject to the same conditions. I drive a little farther each day to/from work. However, the one with the new rotors (3642 miles) has the problems. Go figure. Clearly something is defective. I've owned a '68 bug, an '85 golf and now these two Jettas, and i've generally liked and enjoyed the cars. I have to rethink that now, and will certainly not use that dealer again, he who put the rusting rotors in and now won't replace them. I'll call the hotline. Will that do anything? I dealt with the "consumer advocate" already. Nice Fellow. Felt Bad Wouldn't Bend, recommended I take the deal. Spoke to his boss. Nice Fellow. Felt Bad. Wouldn't Bend. Recommended I take the deal. Not going to. Thinking about suing in small claims court. Thanks again for your advice. JTB |
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| i got the car fixed today and the rotors, brakes, and calipers are shot after not even 22,000 miles. this sucks | |
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OK I'm really confused. How can some people have 40,000 miles on their pads and still have some life let in them, while other say their pads are gone in less than 20,000??? I'm assuming no one is riding the brake, slamming on the brakes when coming to a stop.................you know regular easy driving. We just bought a Wolfsburg Jetta in July and I have noticed equal amounts of brake dust on the rims with both front and rears. The '03 Trail Blazer I'm driving has over 40,000 miles with the original brake pads front and rear. Also hardly any if any at all brake dust in the rear. If VW had a brake pad (rotor, or caliper) issue wouldn't it be found on most Jetta's and not just a select few??? Please help me understand this problem with the brake pads. |
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Replying to: ndmike88 (Aug 22, 2008 4:49 pm) |
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Replying to: ndmike88 (Aug 22, 2008 4:49 pm) JTB |
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Replying to: ndmike88 (Aug 22, 2008 4:49 pm) I'm the original owner of a 2002 GLX VR6. I put rear brake pads on at 95,000 miles. The fronts are still 70-80%.
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Replying to: dancerman (Aug 24, 2008 3:46 pm) 
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