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Sedans Volkswagen Jetta Volkswagen Jetta Brakes and Rotors
177 messages, Last post on Nov 29, 2009 at 2:45 AM
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Replying to: 20jetta06 (Aug 02, 2008 8:40 pm) |
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hi everyone, its really funny because i just stumbled on this forum and found my exact problem that all of us have in common, i leased my 2007 vw wolfsburg edition jetta in may 2007 and i now have almost 22,000 miles on the car. my rear brakes started sounding like metal rubbing together and i realized that there was a problem. my step dad is a mechanic and he looked at the car and said that the rear brakes are shot. i had a ford explorer before this car and only needed the brakes changed once in the ten year period that my family had the car. my step dad says that a car with only 22,000 miles should not need the brakes changed so soon, especially the rear ones. and to top it off the vw dealers have special bolts on the brake parts so you can only get the done at the dealer. this is ridiculous.
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Replying to: jam2989 (Aug 18, 2008 4:57 pm) |
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I have a 2000 Jetta GLS with 98.5K miles, purchased for my 16 year old daughter. In February I replaced the front pads and rotors. Now the rotors need to be replaced again after only 3642 miles and 5 months. The pads, however, are fine, very little wear. According to the dealer, the rotors are rusted and pitted, "due to outside influences", i.e. rain or humidity. Both VW and the dealer refuse to stand by the 12 mo warranty. They said "perhaps she doesn't drive it enough", or "it must have sat too long without being driven", both not true. This is interesting because I also have a 2003 Jetta that sits next to the 2000 in the driveway and has none of the same problems, i.e. shaking when braking. Anybody have any ideas? Thanks
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| Kind of interesting that over on the Saab forums I see a lot of problems with the rear brakes wearing out at 20-25k also. Maybe it's a Euro thing. | |
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Replying to: johnnytoobad (Aug 20, 2008 1:38 pm) 
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| Thanks-but the rotors and pads were replaced at the VW dealer. | |
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Dear Johnnytoobad, welcome to my world and to our club. You're not in El Paso are you? Don't worry it's just your daughter driving around with no brakes did the dealer specify the "outside influences", sounds like the old blame game they gave me telling me it was my fault that the brakes burned out to metal on metal in 4200 miles on a brand new 2008 jetta b/c I sucked at driving. Have you ever heard of customer service like this??? no matter what, make sure you file a complaint with the national complaint line about this (see my previous posts for number) and tell them to addend it to my file Tom Repine from El Paso TX b/c VW still believes that there isn't any known problem about this--and I'm glad to show them the error of their ways. Thanks Tom
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| I'm truly sorry your dealers won't / can't fix your brakes. I can't help but think that if a VW exec read this stream, they would want to save these VW owners as customers. Probably too late for some of you. While my brakes were fixed, the dealer who did it has announced they are dropping their VW franchise. Too bad, as the next closest dealer told me the brakes were "operating within spec" even though the rims were too hot to touch after driving a few miles. I just had the brakes checked, and after 31K miles have 50% left on rears, 75% on fronts (a lot of highway miles). Warranty coverage is only as good as the dealer, and there are horror stories on this site for every marque. I'm not excusing VW - - it's their job to weed out the bad dealers, or pay the price in lost customers. | |
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Replying to: trepine (Aug 21, 2008 9:43 am) I'm in Cincinnati. The dealer blamed VW and VW blamed the dealer for failing to live up to the warranty. Dealer won't do it without VW approval and VW won't do it because dealer says "outside influences" and thus the warranty doesn't apply. Seriously, as to outside influences, I was told heat and humidity, and the driver not driving the car enough. To be fair, the car did sit one week while she was at camp. Right. Anyway, they offered to replace one of the two rotors and I pay for the other and labor, a total of $207.00 out of pocket for me. I called Midas and they'll do the whole thing for less since I don't need pads. This "offer" was a "goodwill gesture" by the dealer, and VW recommended I take the offer. I didn't. The problem is that I have another VW, and the dealer has serviced that one, though no brake work (yet). The cars sit in the same driveway and are generally subject to the same conditions. I drive a little farther each day to/from work. However, the one with the new rotors (3642 miles) has the problems. Go figure. Clearly something is defective. I've owned a '68 bug, an '85 golf and now these two Jettas, and i've generally liked and enjoyed the cars. I have to rethink that now, and will certainly not use that dealer again, he who put the rusting rotors in and now won't replace them. I'll call the hotline. Will that do anything? I dealt with the "consumer advocate" already. Nice Fellow. Felt Bad Wouldn't Bend, recommended I take the deal. Spoke to his boss. Nice Fellow. Felt Bad. Wouldn't Bend. Recommended I take the deal. Not going to. Thinking about suing in small claims court. Thanks again for your advice. JTB |
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