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Sedans Volkswagen Jetta Volkswagen Jetta Brakes and Rotors
167 messages, Last post on Oct 26, 2009 at 11:42 AM
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Rear brakes grinding metal after 26000 miles. Grinded metal for 1 minute after releasing parking brake and pulling away from parking spot. Obviously the parking brake was still partially engaged or there would not have been a metal sound as I drove away. Dealer said new pads and rotors for the rear, $400. This was normal on all VWs as the rear rotors/pads are smaller than the front (yeah since they are supposed to do only a small fraction of the work). Called the VW corporate advocate (they certainly are not a consumer advocate). The dealer called me back told me the same lies (this dealer is in Snellville, GA by the way). Service manager continuously refuses to speak to me about the issue. Otherwise I have really enjoyed the car and the great milage I get. But this one issue is enough to show me without a doubt that VW doesn't' care about the customer, won't take the time to fix a simple problem and woudl prefer to lie to their customers. Don't trust them, don't buy their products. 
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Replying to: ambernc (Oct 22, 2008 4:56 am) An outside mechanic said the brakes are not wearing properly and could be a master cylinder issue. The front brakes are showing no wear at all. It just doesn't make sense for the rear brakes to wear so quickly. I have filed a complaint on the National Highway Transportation website. There were only 6 complaints logged. We need everyone to log their complaints. |
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I have a 2002 Passat that needs new rear brake pads every 20-25k miles even though I am careful and even use the tip function to downshift to save the pads. The front pads last over 50k. It's unbelievable that VW has not yet addressed this design flaw. Now that I'm shopping for a new car, I guess I'll be test driving Acura's instead.
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Replying to: mbros2k (Nov 30, 2008 2:20 pm) I was contacted by a representative of VW National Customer service and he stated that my case had been "re-reviewed" and they felt that my case was exceptional enough to refund the 200$ I spent on new brakes and reground rotors. Remember that my case was a brand new 2008 VW Jetta with 4200 miles at the time I discovered metal on metal on my back brakes. The VW representative did not seem inclined to consider this a design flaw/mechanical problem other than wear and was not able to offer a suggestion about how he could explain my case. I seriously doubt that anyone with brake wear at beyond 10,000 miles is going to get any traction (sorry for the pun) with VW no matter what I/you/anyone feels is a reasonable amount of life expectancy for brakes on a car. Good luck, still with you Tom 
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Replying to: trepine (Dec 01, 2008 10:31 am) Good to hear that you got your money back! You're right though, VW will not consider refunding anything if it's past the initial 12,000 miles. Neither will the BBB AutoLine. At this point the only recourse is to place a complaint with the NHTSA http://www-odi.nhtsa.dot.gov/ivoq/index.cfm |
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Replying to: trepine (Dec 01, 2008 10:31 am) We now have about 28,000 mi on our Jetta, with the original brakes. |
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Gee, and I thought getting 60,000 miles on pads for 1994-1997 Toyota Landcruisers were consumptive !! But one data point for 03 VW Jetta TDI. It is  111,000 miles and I just am thinking of putting on the new tires, I bought 2 or so years ago, as I got the LAST place oem tire and most that had it pronounced it crappo and would probably not exceed 30-40k miles TOPS 50k. . I do 10,000 mile rotations and have rotated them at least 11 times. I use that time to inspect front/rear rotors and pads. The REAR pads have over half left and the FRONTS a tad more than that. Early on on www.tdiclub.com, a few gurus mentioned the VW's (euros in general) put greater BIAS to the rear pads. (I have read in passing the ratio is close to 2 to 1) Indeed the rear rotors/pads are smaller, i.e., less surface area. So to compensate/take advantage of the set up: one should not "PRE "brake, but to make sure that when one does HAVE to brake to, brake more firmly. This subtle/major shift in turn causes the vehicles weight to shift to the fronts where the bigger rotors and more surface area brake pads can do the majority of the work. The real reason for this so called anomoly is VW's ( Jettas) are built to cruise the autobahn 100 mph and above all day, etc, so the braking is designed for this scenario.
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I'm really glad I can across this forum. I went in to a dealership today and was approved to get a 07 jetta (wolfsburg edition). It is a really nice looking car with great gas mileage. But, I had a question. There is still a manufacture warranty on the car. I believe 50,000 miles. It only has 15,000 on it now. They also offered me an extended warranty 85,000. Maybe I did not look at the paperwork correctly. Do these warranties not cover brake and rotors? It is a Euro car and people keep telling me not to get it b/c parts are soooo expensive. I'm a single mother with 2 children. This is my first real car in my name. Is this car going to give me more problems than what I can handle?? I'm just really questioning purchasing this vechile now and I'm questioning the validity of the warranty. Can someone help me please???
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Replying to: jaye2 (Dec 10, 2008 2:02 am) Even as I have a Jetta TDI and have 111,000 miles, and am very satisfied with it, given your circumstances, I would NOT recommend a used Jetta gasser. Honda Civic/Accord or some to any of its category competitors IS the WAY to go. This does not mean they are trouble FREE. It just means there is less chance of you getting bad ones. Also even if a dealer service shop is poor , they can at least fix it. And if you chose an independent there are many more of them.
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Replying to: ruking1 (Dec 10, 2008 7:53 am) If she is looking at used, she is going to have to pay a lot for one of those. Used VWs are pretty pricey, as well. To me, the american makes are better buys in the used car market.
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