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SUVs Ford Explorer Ford Extended Service Plan
4 messages, Last post on Jul 18, 2008 at 7:15 PM
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I have a 2003 Ford Explorer NBX that I bought new in OCT 2002. When I found out in late 2004 that I would be moving overseas for a few years, I purchased PremiumCare Extended Service Plan from Ford because I did not want the person I was leaving the Explorer with to have any worries. To make a long story short and to get to the point, I had two instances where the Explorer was taken into dealers (two) for what I thought were warranty problems. Both times coverage was denied. When I asked the dealers why, I was more or less told "they talked to the company and coverage was denied". So, I took it up with Ford (Dearborn, MI). Ford more or less denied coverage, and I have this in writing, because the Explorer is "beyond the normal warranty provisions." Geez, what the hell do I have the PremiumCare Extended Service Plan for (which expires in OCT 2008 or 100,000 miles; it is only NOV 2007 and the Explorer only has 55,000 miles)? I made two written complaints with the Federal Trade Commission. If you are having problems with Ford honoring their Extended Service Plan, file a written complaint with the Federal Trade Commission. I will never purchase another Ford product.
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Replying to: jecouey (Nov 12, 2007 4:21 pm) 
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My daughter got an extended service warranty (not Ford). It covers failure due to breakage but not wear. Things do not break while sitting still; they break when you try to use them. Using them means they are getting wear. Thus, anything that went wrong was determined to be due to wear, and warranty coverage was denied.
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