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Sedans Hyundai Sonata 2009-2010 Hyundai Sonata
1006 messages, Last post on Nov 24, 2009 at 6:17 AM
You are in the Hyundai Sonata Forum. Your Hosts are pat & karens
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Replying to: targettuning (Nov 04, 2009 8:57 am) Back in 1991, my father was in an accident in his 1990 Chevy Suburban (needed it for towing their camper). The car that was hit (even though it was a T-Bone, my father was not at fault in that accident, though the accident a month later.... but that's another story, as you'll see) was totalled, and the Suburban was in pretty bad shape. The dealership had the Suburban for a listed two weeks to repair the front end, chassis, and repaint. So the bid day arrives, and my father goes to pick up the Suburban; he and I (I drove him) are waiting to drive it home. Get all checked out with paperwork, and they go to fetch the car. We sit and wait for the five minutes. No Suburban. We wait some more. We wait for over an hour. Finally, we get up and go to see the manager and ask if there is a problem. That's when we're told that while fetching the Suburban, the valet driver had had an accident with it... he'd T-Boned another car (PARKED) in their repair lot/holding lot. It would be two more weeks to repair and (again) repaint the Suburban. The kicker is they had long-standing reservations to go camping in two weeks... the car would be done THE DAY they would need to hook up the camper and tow it from Virginia Beach Virginia to Asheville NC. You can guess what's coming next, with my father still upset from the original accident a month earlier, and driving "overly cautious" (even though it wasn't my father's fault, the woman on the passenger's side of the car that had been hit in the first accident had ended up in critical condition, and was still in the hospital three weeks after the accident, the driver's elderly mother). Of course, the repair shop had had to adjust brakes because of the frame damage, and the electronic braking for the camper hadn't been dialed in quite right, which meant the camper (a 35 footer) wasn't braking properly......... Suffice it to say, even though the Suburban after the THIRD accident in 4 weeks was in VERY bad shape, he had to use it to drive the campber back to his home before the Suburban itself was towed. So take away from the story: Dealerships do NOT treat the cars as if they were their own personally owned vehicles. They treat them as disposable things with any problems that are created by the dealerships pushed off to the unsuspecting buyer. |
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Replying to: 8babies1dog (Nov 03, 2009 5:41 pm) 1) Replace hood 2) Replace car 3) Touch-up chip. (I bet dealer would touch-up chip before they put on lot and you would never know it was damaged.) How noticeable is the defect? 1 foot? 10 feet only under 1 certain angle. The best I would expect is they will repaint the door for you. There must be a paint warranty from Hyundai that will take care of it for you. My point is you are posting before the dealer or factory gives you an answer. Wait and see, they may fix the car to your satisfaction. If they repaint the door it will have a life time warranty. The dealer probably did not know there was anything wrong when they sold it to you. Give them a chance to make it right before you sue.
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If a car arrives damaged at a dealership, the repair is paid to the dealership as a warranty claim by Hyundai. If this was the case, it would show up on the warranty history of your car, which can be printed for you easily by your dealership. No history? That means it was CERTAINLY damaged by/at the dealership.
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Replying to: espo35 (Nov 04, 2009 11:30 am) I want to make it very clear that I only made my original post to see if there was anybody on this forum that has experience with Hyundai USA and how they would handle my complaint and if they have had any issues with the new manufacturing facility in Alabama. I will post the results of my complaint as soon as it is resolved and I' still waiting for someone to chime in that has a similar experience as mine with Hyundai. Cheers, Nick
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Replying to: necostanzo (Nov 05, 2009 7:08 am) |
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Replying to: necostanzo (Nov 05, 2009 7:08 am) I think that is an unrealistic expectation. But good luck! |
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Replying to: newowner10 (Nov 04, 2009 11:04 am) tolerance for acceptance there could be many more answers to that question. If I got my brand new car home and in a day or two noticed a paint chip on the hood, how would I know if it was there before I left the lot or it happened to me on the way home? If I didn't see at the dealership was it there or did I miss it? Now if I got home and it was a touched up paint chip, that is a whole different ball game. It had to have been there at the lot, and I must have missed that one too. If it bothers me about the quality of the repair I may return to the dealership about it. They may say we are very sorry and we will fix it to your satisfaction, but they could also say something like, well it wasn't done here, how do we know that you didn't do it yourself. Now you have a ( I said YOU said thing). If no one wants to live up to who did it then we wind up where Mr. Nick is with his brand new Limited. This can be a very sticky situation. The dealership may take a firm stand and say that you had all the time in the world to inspect every inch of that car before you bought it, but you did buy it and bring it home a day or so. Unfortuanitly they may not have to prove they didn't do it, you may have to prove they did. This is were the how much you can tolerate comes in! A tiny paint chip I can handle fixed or not fixed I really don't know where the line is drawn, again a personal issue. We are all on your side Nick, it would leave a better taste in our mouth if they would satisfy us, as we the buyer keep them in business... as I see it!
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Replying to: 8babies1dog (Nov 05, 2009 7:52 pm) |
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Replying to: decarlow (Aug 10, 2009 6:41 pm) In mid-Feb. the factory released a software patch to allow reprogramming the door locks. The dealer set our '09 SE to lock automatically at 10 mph and stay locked when the trans goes to park and the engine is shut off. I went to a different dealer yesterday and they were able to do exactly that. They weren't sure if they had downloaded the patch, but they had, and it worked like a charm.Now I feel more like my car is entry-level luxury. Thanks! |
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Replying to: espo35 (Nov 03, 2009 12:48 pm) my research. Keep the good stuff coming. |
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