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Sedans Hyundai Sonata 2009-2010 Hyundai Sonata
1014 messages, Last post on Dec 02, 2009 at 2:30 PM
You are in the Hyundai Sonata Forum. Your Hosts are pat & karens
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Replying to: newowner10 (Nov 03, 2009 11:17 am) this forum is for people to express their good and not so good experiences with Hyundai Sonatas not Lexus, that would be the Toyota forum. Most of what is said on this site is to help each other solve issues with 2009-2010 Sonatas. If you are here to make rather negative personal comments about someone that has a legitimate beef I would think I'm not the only person that sees this as inappropriate. You should be on DEAR ABBY forum not here. If you don't care what condition your vehicles are in, Nick offered you a pretty good deal on his Limited, and I can make you a better deal I have a Cash for Clunkers 1996 truck, still runs and the air conditioner even works, needs some TLC and you may the right person for it. Have a very good evening, Nicks new friend:
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Given all the possibilities i.e. damaged and repainted during assembly, damaged during shipping, during a test drive, during movement around the dealers lot or it may have been a dealer trade car shuttled from another dealer I opt for one of the 4 latter choices. I have two friends who work for dealerships (two different makes) and they have disclosed some stories to me about the lack of kid glove treatment new cars sometimes get. They definately ARE damaged during shipment and go directly to the body shop for repair. This damage is usually a small scratch...dent..scrape etc. but once while looking for a particular newly released model car (Nissan Altima) in a particular color I was lead to the back of the Nissan dealership and shown a demolished brand new Altima in the color I wanted to see. Nope, it was beyond repair but it shows what can happen during shipment. I think the hydraulic ramp smashed the front roof flat on this one. Anyhow, back to the dealer induced damage. I was also told of cars damaged while being driven into the prep shop for pre-sale cleaning and detail, cars that were simply parked too close together on the storage lot resulting in door dings and scapes as they were retrieved, told of test drives that resulted in minor (and major) damage, and my favorite, dealer trade cars (especially fast cars) that do not get any break-in miles before being "top speed tested" by some young shuttle drivers. In almost all cases, it was told to me, the dealers did not disclose any previous repaired damage to the ultimate buyers. You have to be critical like the original poster and do your own inspection before accepting delivery.
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Replying to: targettuning (Nov 04, 2009 8:57 am) Back in 1991, my father was in an accident in his 1990 Chevy Suburban (needed it for towing their camper). The car that was hit (even though it was a T-Bone, my father was not at fault in that accident, though the accident a month later.... but that's another story, as you'll see) was totalled, and the Suburban was in pretty bad shape. The dealership had the Suburban for a listed two weeks to repair the front end, chassis, and repaint. So the bid day arrives, and my father goes to pick up the Suburban; he and I (I drove him) are waiting to drive it home. Get all checked out with paperwork, and they go to fetch the car. We sit and wait for the five minutes. No Suburban. We wait some more. We wait for over an hour. Finally, we get up and go to see the manager and ask if there is a problem. That's when we're told that while fetching the Suburban, the valet driver had had an accident with it... he'd T-Boned another car (PARKED) in their repair lot/holding lot. It would be two more weeks to repair and (again) repaint the Suburban. The kicker is they had long-standing reservations to go camping in two weeks... the car would be done THE DAY they would need to hook up the camper and tow it from Virginia Beach Virginia to Asheville NC. You can guess what's coming next, with my father still upset from the original accident a month earlier, and driving "overly cautious" (even though it wasn't my father's fault, the woman on the passenger's side of the car that had been hit in the first accident had ended up in critical condition, and was still in the hospital three weeks after the accident, the driver's elderly mother). Of course, the repair shop had had to adjust brakes because of the frame damage, and the electronic braking for the camper hadn't been dialed in quite right, which meant the camper (a 35 footer) wasn't braking properly......... Suffice it to say, even though the Suburban after the THIRD accident in 4 weeks was in VERY bad shape, he had to use it to drive the camper back to his home before the Suburban itself was towed. So take away from the story: Dealerships do NOT treat the cars as if they were their own personally owned vehicles. They treat them as disposable things with any problems that are created by the dealerships pushed off to the unsuspecting buyer. |
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Replying to: targettuning (Nov 04, 2009 8:57 am) Back in 1991, my father was in an accident in his 1990 Chevy Suburban (needed it for towing their camper). The car that was hit (even though it was a T-Bone, my father was not at fault in that accident, though the accident a month later.... but that's another story, as you'll see) was totalled, and the Suburban was in pretty bad shape. The dealership had the Suburban for a listed two weeks to repair the front end, chassis, and repaint. So the bid day arrives, and my father goes to pick up the Suburban; he and I (I drove him) are waiting to drive it home. Get all checked out with paperwork, and they go to fetch the car. We sit and wait for the five minutes. No Suburban. We wait some more. We wait for over an hour. Finally, we get up and go to see the manager and ask if there is a problem. That's when we're told that while fetching the Suburban, the valet driver had had an accident with it... he'd T-Boned another car (PARKED) in their repair lot/holding lot. It would be two more weeks to repair and (again) repaint the Suburban. The kicker is they had long-standing reservations to go camping in two weeks... the car would be done THE DAY they would need to hook up the camper and tow it from Virginia Beach Virginia to Asheville NC. You can guess what's coming next, with my father still upset from the original accident a month earlier, and driving "overly cautious" (even though it wasn't my father's fault, the woman on the passenger's side of the car that had been hit in the first accident had ended up in critical condition, and was still in the hospital three weeks after the accident, the driver's elderly mother). Of course, the repair shop had had to adjust brakes because of the frame damage, and the electronic braking for the camper hadn't been dialed in quite right, which meant the camper (a 35 footer) wasn't braking properly......... Suffice it to say, even though the Suburban after the THIRD accident in 4 weeks was in VERY bad shape, he had to use it to drive the campber back to his home before the Suburban itself was towed. So take away from the story: Dealerships do NOT treat the cars as if they were their own personally owned vehicles. They treat them as disposable things with any problems that are created by the dealerships pushed off to the unsuspecting buyer. |
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Replying to: 8babies1dog (Nov 03, 2009 5:41 pm) 1) Replace hood 2) Replace car 3) Touch-up chip. (I bet dealer would touch-up chip before they put on lot and you would never know it was damaged.) How noticeable is the defect? 1 foot? 10 feet only under 1 certain angle. The best I would expect is they will repaint the door for you. There must be a paint warranty from Hyundai that will take care of it for you. My point is you are posting before the dealer or factory gives you an answer. Wait and see, they may fix the car to your satisfaction. If they repaint the door it will have a life time warranty. The dealer probably did not know there was anything wrong when they sold it to you. Give them a chance to make it right before you sue.
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If a car arrives damaged at a dealership, the repair is paid to the dealership as a warranty claim by Hyundai. If this was the case, it would show up on the warranty history of your car, which can be printed for you easily by your dealership. No history? That means it was CERTAINLY damaged by/at the dealership.
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Replying to: espo35 (Nov 04, 2009 11:30 am) I want to make it very clear that I only made my original post to see if there was anybody on this forum that has experience with Hyundai USA and how they would handle my complaint and if they have had any issues with the new manufacturing facility in Alabama. I will post the results of my complaint as soon as it is resolved and I' still waiting for someone to chime in that has a similar experience as mine with Hyundai. Cheers, Nick
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Replying to: necostanzo (Nov 05, 2009 7:08 am) |
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Replying to: necostanzo (Nov 05, 2009 7:08 am) I think that is an unrealistic expectation. But good luck! |
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