You are here: Forums Sedans Hyundai Sonata 2009-2010 Hyundai Sonata

2009-2010 Hyundai Sonata

1006 messages,  Last post on Nov 24, 2009 at 6:17 AM

You are in the Hyundai Sonata Forum. Your Hosts are pat & karens

What is this discussion about? Hyundai Sonata, Sedan

Messages Page 101 of 101 1 ... 95 96 97 98 99 100 101 Prev Next Last

Go To Msg # Search This Discussion

#997 of 1006 Re: Dealer vs Manufacturer [espo35] by necostanzo Nov 05, 2009 (7:08 am)
Replying to: espo35 (Nov 04, 2009 11:30 am) You are correct...I need to wait and see what the manufacturer and dealer is going to do with respect to my request. I have already conveyed to the dealer and manufacturer that I will accept nothing less than taking the vehicle back. If they don't do that, then I told them that I would never buy another Hyundai (I usually buy a new vehicle every 1-2 years), that would equate to 20-40 lost buying opportunities for the rest of my life.   I want to make it very clear that I only made my original post to see if there was anybody on this forum that has experience with Hyundai USA and how they would handle my complaint and if they have had any issues with the new manufacturing facility in Alabama.   I will post the results of my complaint as soon as it is resolved and I' still waiting for someone to chime in that has a similar experience as mine with Hyundai.   Cheers, Nick Replies to this message: billward (Nov 05, 2009 8:43 am) espo35 (Nov 05, 2009 8:56 am)
#998 of 1006 Re: Dealer vs Manufacturer [necostanzo] by billward Nov 05, 2009 (8:43 am)
Replying to: necostanzo (Nov 05, 2009 7:08 am) I wouldn't blame the manufacturer; this looks strongly like a DEALER issue.
#999 of 1006 Re: Dealer vs Manufacturer [necostanzo] by espo35 Nov 05, 2009 (8:56 am)
Replying to: necostanzo (Nov 05, 2009 7:08 am) "I have already conveyed to the dealer and manufacturer that I will accept nothing less than taking the vehicle back."   I think that is an unrealistic expectation.   But good luck!
#1000 of 1006 Re: 2009 Sonate door repainted [newowner10] by 8babies1dog Nov 05, 2009 (7:52 pm)
Replying to: newowner10 (Nov 04, 2009 11:04 am) You have brought up a very good observation, being everyone has their own level of tolerance for acceptance there could be many more answers to that question. If I got my brand new car home and in a day or two noticed a paint chip on the hood, how would I know if it was there before I left the lot or it happened to me on the way home? If I didn't see at the dealership was it there or did I miss it? Now if I got home and it was a touched up paint chip, that is a whole different ball game. It had to have been there at the lot, and I must have missed that one too. If it bothers me about the quality of the repair I may return to the dealership about it. They may say we are very sorry and we will fix it to your satisfaction, but they could also say something like, well it wasn't done here, how do we know that you didn't do it yourself. Now you have a ( I said YOU said thing). If no one wants to live up to who did it then we wind up where Mr. Nick is with his brand new Limited. This can be a very sticky situation. The dealership may take a firm stand and say that you had all the time in the world to inspect every inch of that car before you bought it, but you did buy it and bring it home a day or so. Unfortuanitly they may not have to prove they didn't do it, you may have to prove they did. This is were the how much you can tolerate comes in! A tiny paint chip I can handle fixed or not fixed I really don't know where the line is drawn, again a personal issue. We are all on your side Nick, it would leave a better taste in our mouth if they would satisfy us, as we the buyer keep them in business... as I see it! Replies to this message: targettuning (Nov 06, 2009 6:08 am)
#1001 of 1006 Re: 2009 Sonate door repainted [8babies1dog] by targettuning Nov 06, 2009 (6:08 am)
Replying to: 8babies1dog (Nov 05, 2009 7:52 pm) I did just that..brought our brand new 2006 Honda Civic home and noticed not one, but two chips on the leading edge of the hood. Since they were very close together I figured a stone hit then skipped and hit again. I did and still do not know how or where this happened since the car came directly from Ohio where it was built but the dealer did a poor touch-up job on it. I am picky too but chose to ignore it because of "Murphy's law #25" which is...the more one tries to improve on a paint chip repair the larger and more visible it becomes.
#1002 of 1006 Re: Sonata 09 I4 downshifts (& door locks) [decarlow] by dovid2 Nov 06, 2009 (10:08 am)
Replying to: decarlow (Aug 10, 2009 6:41 pm) Have your service manager contact the factory engineering group. In mid-Feb. the factory released a software patch to allow reprogramming the door locks. The dealer set our '09 SE to lock automatically at 10 mph and stay locked when the trans goes to park and the engine is shut off.   I went to a different dealer yesterday and they were able to do exactly that. They weren't sure if they had downloaded the patch, but they had, and it worked like a charm.Now I feel more like my car is entry-level luxury. Thanks!
#1003 of 1006 Re: 2009 Sonate door repainted [espo35] by 8babies1dog Nov 07, 2009 (4:23 pm)
Replying to: espo35 (Nov 03, 2009 12:48 pm) Thanks for the link, it is very interesting I will put this info on record with the rest of my research. Keep the good stuff coming.
#1004 of 1006 Re: 2009 Sonata pulling to the left - no fix [lousonata] by chrrmurp Nov 24, 2009 (5:35 am)
Replying to: lousonata (Oct 07, 2009 10:46 am) lousonata, did you ever get the pulling resolved?
#1005 of 1006 Re: New Sonata missing? [tomw6] by chrrmurp Nov 24, 2009 (5:52 am)
Replying to: tomw6 (Nov 01, 2009 11:48 am) Make sure you have all of the updates. I think they are called TCM updates? There was one released a few months ago (I think August) that was a recall for "Rough Idle." What happened to me a few times is I'd be sitting at a drive-thru or waiting to turn and if I turned the steering wheel while at a stop to the left or to the right a few turns, the car would stall out. After that update, it has been fine though.
#1006 of 1006 Re: 2009 Sonate door repainted [necostanzo] by chrrmurp Nov 24, 2009 (6:17 am)
Replying to: necostanzo (Oct 30, 2009 10:10 pm) Nick, I would be absolutely livid if I were in your situation. This is going to be something that will always bother you about the car and no repair job is going to change that. I would sit down with an attorney and see what your options are. Usually for cases where you have a civil claim, you will not be charged attorney fees unless you win (they just take 33% of the damage award). It's definitely at least worth a call to one.   There is a famous tort case where BMW was sued BIG TIME for this exact type of situation. A doctor bought a car, nine months later found out it had been repainted and then sued BMW. In court, BMW argued the same thing as your dealership is arguing - if the repair was less than 3% of the vehicle's value then they did not disclose it to buyers. Here is a summary of how the case came out: http://en.wikipedia.org/wiki/BMW_of_North_America,_Inc._v._Gore   It went all the way up to the U.S. Supreme Court. Mostly what you will read about this case is about the damages and how the Supreme Court ruled they were way too high. The main thing that came from this case is how to calculate punitive damages, but it is used in court to this day.   Here is a link to the full case: http://docs.justia.com/cases/supreme/517/559.pdf - the Facts similar to yours start on page five.

Messages Page 101 of 101 1 ... 95 96 97 98 99 100 101 Prev Next Last

Go To Msg # Search This Discussion

You are here: Forums Sedans Hyundai Sonata 2009-2010 Hyundai Sonata