- #1882 of 2179
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Re: 2008 Honda Accord EX LV6 coupe pleasures [thegraduate]
by sky16
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Oct 01, 2008 (7:35 pm)
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Replying to: thegraduate (Oct 01, 2008 6:16 am)
Thanks for responding and forwarding me to the correct section along with your concern. I believe Honda will straighten this problem out as I believe they like to keep customers for life. Thanks again.
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- #1883 of 2179
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2008 Honda Accord
by anthonyy
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Oct 13, 2008 (12:47 pm)
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Has anyone out there experienced problems with shimmying/vibration/ droning when at 45-50 mph?
Appreciate hearing from you.
jdy
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- #1884 of 2179
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Re: 2008 Honda Accord [anthonyy]
by thegraduate
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Oct 14, 2008 (12:53 pm)
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Replying to: anthonyy (Oct 13, 2008 12:47 pm)
I assume V6?
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- #1885 of 2179
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PCM update
by jam1000
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Oct 21, 2008 (9:02 am)
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I had my car in for its 7500 mile service about 10 days ago, and mentioned my primary issue -- extremely rough trans. shifts, especially downshifts, b/w 2d and 3d and 3d and 4th. The service advisor said she was not aware of any known issues but, at my request, checked for software updates. It turned out there was an update for the PCM (power control module), and it was downloaded (or whatever the correct term is). Since then, the shifts have been considerably smoother, though they are still often somewhat harsher (transmission drags for 2-3 seconds or so through a shift) than what I would like them to be. It is at least bearable at this point, if still not ideal.
I don't know whether this update affects the vibration and surging issues that others have reported at higher speeds, since I haven't really had it out on the highway since the update was installed. I didn't really experience these issues to begin with, so I probably wouldn't be in the best position to advise on that.
I took delivery of my car in Dec. 2007, so the update presumably came out sometime after that. I'm a little disappointed that I had raised this issue, repeatedly, with the dealer's service department and with Honda's customer service operation in Torrance, CA, and nobody bothered to apprise me of the availability of this update. I recognize that the left hand often doesn't know what the right is doing, but where people actually complain to corporate and there is a potential fix that is released, it doesn't seem that hard to come up with a system to get the message out to the affected people.
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- #1886 of 2179
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Re: PCM update [jam1000]
by elroy5
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Oct 21, 2008 (3:01 pm)
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Replying to: jam1000 (Oct 21, 2008 9:02 am)
Honda does communicate with it's technicians. The problem is, warranty work pays less than maintenance/non-warranty work. So if the service department has plenty of non-warranty/maintenance work, they are reluctant to take a job that involves warranty and or diagnostic. For example, they can do a complete brake job on a car in less than an hour, with no diagnostic time needed. Your car may take more than an hour (or two or three), just to diagnose. Which job do you think they want? The trick is to find a dealership/service manager that is honest, or actually needs work (warranty or not).
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- #1887 of 2179
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Re: PCM update [elroy5]
by jam1000
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Oct 22, 2008 (11:07 am)
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Replying to: elroy5 (Oct 21, 2008 3:01 pm)
That's one way of looking at it. But the flip side of that coin is that Honda is paying the providers that do its warranty work less than market, and so is not entirely living up to its warranty commitments (or maybe, more precisely, is saying that it will provide warranty service to the customer but it won't be as good, thorough, quick as "regular" service work). Isn't Honda at least as much to blame as its dealers for incenting them to do non-warranty work over warranty work. (I'm not necessarily singling Honda out here, since I assume most if not all mfrs. do the same thing.)
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- #1888 of 2179
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Re: PCM update [jam1000]
by elroy5
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Oct 22, 2008 (2:14 pm)
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Replying to: jam1000 (Oct 22, 2008 11:07 am)
Honda is only going to pay a reasonable amount for warranty work. They know how long a job should take. Some person off the street, who wants maintenance work done, (most times) has no idea how much work is actually involved, or how long it should take. Should Honda mandate how much each dealer can charge for maintenance work? I think there would be a lot less Honda dealerships if they did that. I don't think there is any way Honda can dictate to dealerships what they can charge a paying customer. I do think you can find Honest dealerships, but it may not be the closest dealership to where you live. luckily, none of my vehicles has been to a dealership (except for minor recall work) for at least 15 years. 
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- #1889 of 2179
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Re: PCM update [elroy5]
by jam1000
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Oct 22, 2008 (6:06 pm)
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Replying to: elroy5 (Oct 22, 2008 2:14 pm)
I guess I'm not following. Honda corporate knew of my problem with the transmission, since I had made a complaint directly to it, and also knew that it had had a pcm update, but did not tell me about the potential fix. (So did the dealer, but frankly I would expect Honda to be better able to track the issue than the dealer.) I'm not sure how one could characterize the dealer as being dishonest or slow -- in my view, they essentially did their job.
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- #1890 of 2179
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Re: PCM update [jam1000]
by elroy5
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Oct 23, 2008 (2:46 pm)
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Replying to: jam1000 (Oct 22, 2008 6:06 pm)
I was only stating why dealerships don't like warranty work (it doesn't pay). The person you talked to at corporate, sounds like he/she was just too lazy to help you out, and look for the information. The information was obviously there, because someone found it. It seems people are getting lazier and lazier. It's a shame. 
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- #1891 of 2179
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Re: PCM update [elroy5]
by jam1000
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Oct 24, 2008 (6:12 am)
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Replying to: elroy5 (Oct 23, 2008 2:46 pm)
You're absolutely correct about the person at corporate -- it was clear from my 2-3 discussions with him that he was interested only in listing the matter as "closed" on his records. What I don't know is whether it was this person or whether it is or has become Honda's approach generally. Many of the posts on this and the maintenance and repair boards suggest it's the latter, but I don't know for sure.
The people at the dealership were actually quite pleasant and offered no resistance, especially when I asked about the possibility of a quick fix such a software update. I also combined the request with a request for non-warranty work (routine oil/filter/tire rotation).
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