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Nissan Rogue Maintenance and Repair

102 messages,  Last post on Nov 06, 2009 at 4:03 PM

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What is this discussion about? Nissan Rogue, SUV

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#72 of 102 Re: [roguelemonownr] by dcfc Jun 09, 2009 (12:24 pm)
Replying to: roguelemonownr (Jun 08, 2009 2:55 pm) We live in Ohio and have a BBB hearing app't June 23rd. Have already had 2 replacement transmissions (by 5200m) and on driving it back home from the 2nd replacement, was making the familiar noises. Told dealership and awaited their 'regional specialist's' response. (Whatever happened to good, old fashioned mechanics!) Days later, phoned them again, to be advised that the specialist had been told by Nissan USA that he wasn't to even look at our car until after the hearing! By this point, it's now high reving and lurching forwards. It's under warranty, so they cannot refuse to look at it! We drove it to the dealership and left it there last Saturday. Down to one car again. We understand that a 3rd transmission will mean 'lemon', so we just have to wait & see. We are due to go on a road trip up to Maine very soon. Looks like we'll be in our VW Passat, as they will only offer an Altima (had one for 2 yrs - gives my wife backache & stiff neck) or another Rogue (yeah - right!) as a loan car. The starter motor makes a high pitched noise whilst it's turning over aswell. Getting to the point where we make bets on what'll happen every time it's used! Sad, but true. Will keep you all posted on the outcome of our BBB hearing. We have stated from the 1st replacement transmission that we've lost faith in the Rogue and wanted out of the lease. There was a Quest on the lot that was reduced to the same price as our Rogue. We wanted to do a straight swop, but we were told, weeks later that unless we paid $1,500, we couldn't. Common sense should have told Nissan USA that they would have saved themselves a headache & money by doing this. At $5,000 per transmission, we are now on #3 and no end in sight! We do not want another Rogue for obvious reasons. The laws need tightening up here. Why are these people allowed to keep selling faulty/dangerous goods? Will it take a fatality to make it happen? Maybe all those involved at Nissan USA would like to volunteer to put their loved ones into these vehicles? Would be interested to see how many bigwigs there actually drive these things? Meanwhile, our Rogue sits outside the dealer while we fork out $$$$ every month! Replies to this message: roguelemonownr (Jun 13, 2009 6:26 pm) stuckwithrogue (Jun 16, 2009 4:38 pm)
#73 of 102 Thank you everyone by csi007 Jun 13, 2009 (1:47 pm)
The rogue was on the short list for my company vehicle and with what I have read here and other places I will steer clear of the Nissan's until they get their act together again.
#74 of 102 Re: [dcfc] by roguelemonownr Jun 13, 2009 (6:26 pm)
Replying to: dcfc (Jun 09, 2009 12:24 pm) dcfc,   Please do let me know how your BBB meeting comes out. My lawyer more-or-less told me not to expect anything from it...was just a formality. I believe they said this process should take around 40 days. Lots of luck to you.
#75 of 102 Re: [dcfc] by stuckwithrogue Jun 16, 2009 (4:38 pm)
Replying to: dcfc (Jun 09, 2009 12:24 pm) I am also a "not-so-lucky" owner of one of Nissan's Rogue Lemons which was shipped and sold in Texas. Just filed my case with BBB as the Consumer Affairs department, who claims to be "working for the consumer" is a big joke. I have been tossed back and forth between the Service Manager at the dealership and the Consumer Affairs Department for over two weeks, trying to get a DTS Technician to come and inspect the car, at the suggestion of the Service Manager at the dealership after they replaced the transmission, right front strut and a piece of the steering column, only to still have the rumbling vibrations at slow speeds along with a clunking/spring release noise when you start to excelerate in drive. The frustration got the best of me, even after driving with the Service Manager last week and duplicating all of the noises I have encountered since the transmission was replaced (I made it to just over 10,000 miles!!! Yeehaw!) I took the next step in notifying the BBB and I'm interested to see how the hearing goes as I guess I am heading down this same path. Does anyone know what can be done to make Nissan responsible? Has anyone considered calling their local TV station to see if they will do a story on it and put Nissan in the news for this line of faulty vehicles?
#76 of 102 BBB Hearing by dcfc Jul 06, 2009 (1:00 pm)
WE HAVE WON OUR CASE! We were given the 'repurchase' decision that we hoped for. Hearing went well and our judge was very thorough in all details - which helped us a lot as we went with facts and Nissan could not fight the truth. Awaiting Nissan's contact to see when to take car back etc. This could have all been avoided, had they simply followed through with their promise of customer care. We found the BBB & judge to be excellent. Would recommend anyone else in our position to give them a try. Bottom line is, keep all documents, make a note of days/dates, names, etc. You'll need it, if you ever have to challenge these so-called consumer-friendly businesses. Replies to this message: mlmcgahee (Jul 06, 2009 2:06 pm) tidester (Jul 06, 2009 2:11 pm) roguelemonownr (Jul 06, 2009 2:38 pm)
#77 of 102 Re: BBB Hearing [dcfc] by mlmcgahee Jul 06, 2009 (2:06 pm)
Replying to: dcfc (Jul 06, 2009 1:00 pm) I had the same problem with a 2007 Toyota Rav4 and their so called customer care.   Mike
#78 of 102 Re: BBB Hearing [dcfc] by tidester HOST Jul 06, 2009 (2:11 pm)
Replying to: dcfc (Jul 06, 2009 1:00 pm) Congratulations! Let us know what happens and whether there are any problems with Nissan satisfying the court's order.   tidester, host SUVs and Smart Shopper
#79 of 102 Re: BBB Hearing [dcfc] by roguelemonownr Jul 06, 2009 (2:38 pm)
Replying to: dcfc (Jul 06, 2009 1:00 pm) dcfc - My lawyer told me that if repurchase, then only a few states (WI, etc.) required the buy-back at the mileage on the first maintenance log...otw, they repurchase at the current mileage on the vehicle. Hoping that this is not the case for you...with 35k on my vehicle I was told they would only have to give me 2/3 of the vehicle sticker price. Let us know how you come out.
#80 of 102 repurchase etc by dcfc Jul 22, 2009 (10:46 am)
We have now signed & returned the papers from Nissan for our Rogue. So far, they are complying with the Ohio Lemon Law. They have to pay back everything to us - all payments etc, tax, the lot. The law is that you shouldn't be a cent out of pocket. I am aware that the laws vary from state to state though. (Sympathy to anyone else). They have 30 days to follow through. So, now we are awaiting their contact for a person who'll visit us, check over the car's condition etc and issue the cheque/we sign the title over etc. So far, so good.
#81 of 102 shimming in front end by hess5 Jul 23, 2009 (7:46 pm)
I have a 08 Rogue sl, I bough it with 28K on it. I like it a lot and it has a lot of extras. The only thing I do not like is that I have a shimmy at low speed. I took it to nisson and they said it was the nature of the beast. The tires on it have only 2k miles on them. Today I took it to another place and had the tires balanced and rotated. but no help, as I still have a small shimmy through the streering wheel. Only between 15-20 miles per hour. I asked the worker today if I could have a tire out of round or a bent rim, he said no. Does anyone else have this problem. Harry

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