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Nissan Rogue Maintenance and Repair

102 messages,  Last post on Nov 06, 2009 at 4:03 PM

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#53 of 102 Re: File with Nissan Consumer Affairs [moreroguerage] by missmyrav4 Mar 25, 2009 (6:40 am)
Replying to: moreroguerage (Mar 25, 2009 6:10 am) Moreroguerage, it's funny to see you post the address to Nissan because I didn't really think about the fact that I work in the building RIGHT NEXT DOOR to their corporate office here in Franklin, TN. If this new trans next week doesn't fix my problem, I might just walk over there in person.
#54 of 102 by moreroguerage Mar 26, 2009 (6:04 am)
Walking next door is all fine and good, but the only way we are all going to get anywhere is to get this crap documented - on our end and on Nissans. If you file a complaint, they need to open a case and log it. Make sure you keep the case number. When/if Nissan is asked to produce the list of complaints related to this issue...there should be hundreds, if not thousands.
#55 of 102 Sick of Rogue by sickofrouge Mar 26, 2009 (3:35 pm)
Oh People, I am so sorry that you have also bought a product that is NO GOOD! I would like to tell you that someone from Nissan will help you, BUT the only help you will get is from one person to another, you know the blame game. Our Family also purchased a 2008 Rogue loved everything about it EXCEPT the growl and the uncertainty if the transmission was going to come out of it. You could go down the road and it would just gear down for NO reason, it would jerk and grind. We kept carrying it back, and we had the transmission replaced twice. It became a safety issue for our family knowing there was no fix and Nissan had no concern, the dealer nor the company. We tried doing everything by the book filling a complaint with the company, all that was, just playing phone tag with someone that really did not even care and talked like a politician. Again trying do the right thing we called the BBB(North Carolina) and filled a complaint Nissan called within 2 hours after the complaint we requested the vehicle to be a buy back, all they wanted to do is give a 1000,000 mile warranty; well, this might be OK if they knew they had a fix, we declined the offer. Next the offer was to make a few payments on our account, that was not an option,the vehicle was paid for. Finally a call came in on Friday to tell us that Nissan was not going to buy back the JUNK (THEY didn't even want ther own JUNK). I WAS EXCITED TO INFORM THE REP. FOR NISSAN,THAT THE LORD HAD ALLOWED MY FAMILY TO TRADE THE ROGUE FOR A FORD EDGE . I also explained that he might want to find him a new job before he gets laid off because a company that can not help out there customers sure want be in business long.   I suggest to each of you with this problem start making copies of all the blogs you read with the problems you have and when you call BBB they will want to see these along with all the bills you might have for any repairs YOU HAVE TO MAKE SURE EVERYTHING'S DOCUMENTED!!   I think Nissan is getting there dealership to side with them in saying there really is no problem, our dealership said it's ONLY audible, I said it wasn't audible when I purchased it and shouldn't be audible now.   I Love My Edge it is more roomy and more reliable, this is the vehicle I wanted first but the Rogue had a lot to offer for the money, (I did not know I would be buying a clearnce vehicle with so much trouble and no company backing). Replies to this message: moreroguerage (Mar 27, 2009 9:46 am)
#56 of 102 Re: Sick of Rogue [sickofrouge] by moreroguerage Mar 27, 2009 (9:46 am)
Replying to: sickofrouge (Mar 26, 2009 3:35 pm) How does the "buy back" work? Do they give you back the amount you paid for the "JUNK" or do they give you today's market value (as you know as soon as it's off the lot, the value declines significantly). I also got money for the trade in that I gave them and the "JUNK" is paid in full. Any thoughts or info you can provide will certainly help me to push them to do something right for me, the customer.
#58 of 102 JUNK by sickofrouge Mar 27, 2009 (11:22 am)
I am sorry you are having a hard time trying to figure what to do. I am also sorry to tell you it is not as easy as it sounds, the last call we received from Nissan was to tell us to keep working with the dealer and that is a real joke! Like I said they all are working together and against the consumer, they forgot to think about word of mouth and internet, that would be a BAD way to do business. I hope the best for you maybe you should do like our family, just bite the bullet while the value is still decent and trade for another vehicle (oh yeah another brand and then make sure they know you did not buy another Nissan). Good Luck You are in our Prayers!!
#59 of 102 2009 Rogue.. by sharkgb Mar 27, 2009 (1:39 pm)
Does anyone have a 2009 with the same problems as the above posters? Looking at the '09 Rogue vs. '09 CRV. Tested both. Rouge blew the Honda away in cabin layout/luxury but I think the posters problems are scaring me back to Honda. THANK YOU. Replies to this message: cmhj2000 (Mar 27, 2009 2:47 pm) dcfc (Apr 28, 2009 11:57 am)
#60 of 102 Re: 2009 Rogue.. [sharkgb] by cmhj2000 Mar 27, 2009 (2:47 pm)
Replying to: sharkgb (Mar 27, 2009 1:39 pm) You bet me to the punch as I was going to ask the same question.   To date I know of very few issues with 09s. Not that aren't any but just not aware of them. Of course when I ask my local dealer all I get is denial to any issues current or past.   Typically,,,, when I buy a new vehicle I wait until the third year of its initial release. Have found over the past 30 years that most of the bugs are worked out once the third year hits. While I'm very interested in one, this bit o' history would make wait until the 10s are released before I jumped into a new Rouge. Just FWIW. Replies to this message: dcfc (Apr 28, 2009 11:57 am)
#61 of 102 Re: 2009 Rogue.. [cmhj2000] by dcfc Apr 28, 2009 (11:57 am)
Replying to: cmhj2000 (Mar 27, 2009 2:47 pm) Yes I do. I have a 2009 Rogue, with only 3500 miles I had the transmission placed, now it has 4400 miles and I am told it needs another replacement transmission, as it took them 2000 miles to identify the growling sound as being the transmission and given that I have signed up for a 36 month lease, I equate that to approximately 20 transmissions at $5000 a piece (parts and labor). You would think that Nissan would grab the bull by the horns and resolve these issues once and for all. At least for me it is a lease, therefore I just keep taking it back and complaining, if I had paid $30000 screen price straight out of my pocket I would be truly gutted.
#62 of 102 Re: Transmission Issues [vinnbell] by nishaw May 01, 2009 (4:07 am)
Replying to: vinnbell (Oct 23, 2008 12:58 pm) I bought my SL AWD Rogue in Oct '07 and in the last few weeks I started hearing a rattling noise coming from "somewhere". I took the car to the dealer this past Saturday, since I was nearing the 36K mark. They told me a screw was loose from the Heating Shield. Not sure how that could happen. I'm starting to wonder about this car. I also hear this different noise when I turn on the AC, dealer told me it's "normal".....not so sure....

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