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Ordering enclave cause few dealers have them

17 messages, Last post on Nov 10, 2007 at 6:35 PM
You are in the Buick Enclave Forum. Your Hosts are steve_ & tidester
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Replying to: circlew (Nov 05, 2007 12:38 pm) PS If it's a decent day out, I'll park in in the driveway to make sure they don't miss it. |
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Replying to: tburn (Nov 06, 2007 4:21 am) At my BMW dealer, all I had to do was send in a 1-sentence e-mail complaining about excessive road noise from my run-flat tires to the sales rep and she forwarded it to the service rep who had me come in the same week to swap out new tires for free. I had exceeded the milege limit for full reimbursement by 2 thousand miles!! When I first bought the car, it was the new 3-series E90 and I ordered it in December and picked it up in December. They tracked the exact car on a boat from Europe and tagged it for me. Less than 1 month out the door in a brand spanking new model. Guilt was the last thing on my mind because this is the best car I've driven to date and previously had nothing but US manufactured vehicles...enough was enough. Oh well, we'll just have to wait until GM and Ford get eaten up like Chrysler. Perhaps Chrysler will become the new #1 in the US if the new owners do the right things! If we were close, I'd park in front of your house before your guests arrive to show support! Happy Motoring! Regards, OW
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Replying to: tburn (Nov 06, 2007 4:21 am) but I really need that third row and the bmw is way out of our budget w/the 3rd row.. American car co's should take notes!!!! Good luck and I just hope this enclave is not going to be a headache for me... Millie
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Replying to: nunzi (Nov 06, 2007 7:02 am) seloo, "Buick Enclave Prices Paid & Buying Experience" #146, 31 Oct 2007 1:42 pm This discussion is duplicating some of the posts in that Buying Experience discussion so why don't y'all migrate over that way and we can get similar threads mostly together? Thanks. |
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Here's a recent article, on the extra shift cut, and words direct from Bob Lutz as to why: http://online.wsj.com/article/SB119378934909776934.html?mod=AutosChannelMain_Rev- iew People just aren't used to seeing this kind of demand with a GM vehicle, and though wait times have actually started evening out lately, it still seems "wrong" to them. Well, just think of how years ago with the Honda Odyssey, Acura MDX, and many others were handled when supply was tight, and you'll get the reasoning.
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Replying to: beach15 (Nov 07, 2007 4:40 am) It's a risky move. The crossovers, which sell for $35,000 and up, make a lot of money for GM at a time when sales of its highly profitable trucks and SUVs are falling. GM is also struggling to produce steady profits in North American and needs every dollar it can bring in. They need to be more flexible and attuned to customer's desires and the profits will come. I know that won't happen so I won't waste anymore time on that point. They mostly guessed wrong in the past. Regards, OW |
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Replying to: circlew (Nov 06, 2007 5:06 am) I know this all started with hard-to-get Enclaves but with your mention of the BMW I had to respond to let you know that your experience with the run-flats and the service you received mirrored the experience I had with BMW. I have a 3-series with the run-flats and had the same issue with road noise. I stopped in today (Saturday am) to have the service rep road test it. Without hesitation they swapped out my tires for a new set (different brand). Oh, what a difference. I guess that's the way they do business and I certainly appreciate it. The true measure of a company is how they deal with customer issues. BMW has been at the top every step of the way. When I purchased mine, they were able to tag it while it was still on a ship in the middle of the Atlantic. Lexus is off to a great start as well. I can only hope that the domestics take note. Happy Motoring back !! Regards, Tim |
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