Last post on Aug 16, 2013 at 6:12 PM
You are in the Chevrolet Aveo
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Chevrolet Aveo, Hatchback
#5 of 15 Re: Chevrolet Dealer Experiences [demoman1]
Nov 22, 2007 (7:40 am)
Luckily it happened at a dealer.
#6 of 15 Great Dealership
Sep 30, 2012 (10:42 am)
I have had several issues with my 2009 Aveo. But my service Dept. at Pembertons Chevrolet has taken care of every issue. This last issue was a rough one. Not only for me but for them also. My car was in the shop over a month before they got it running. They had me a rental car within a week. When the last part they ordered did not come in within a proper time frame they replaced the whole transmission. The GM Customer Service has also been wonderful. They called me every couple of days up until the last few weeks. Then i found out there was a glitch in the phone line and they couldnt reach me. But every one has been great. Including Edmunds. My car runs like a new one now. I wished all the people here with issues had a great service department. That is the key. I had previously posted this under "serious engine problems" but see that it belongs here.
#7 of 15 Re: Chevrolet Dealer Experiences [flaaveo]
Sep 30, 2012 (6:07 pm)
I've had no luck going to my dealership (JBA Chevrolet in Glen Burnie, MD). I've had my 2009 Chevy Aveo in there within the last few months (since July) about 3 times. Once was for a spark plug recall...and then while there made an appointment to check out why my car does this no crank/no start thing but starts right up after a few minutes with no problem whatsoever. Well, that was pointless. They said they couldn't get it do it for them at all no matter what time they went out to check on it. What was annoying and poor customer service was *I* was the one calling them to find out the status of my car. This went on for 3 days. Then less than two days after having it back I had to take it right back because it was doing the no crank/no start thing again. Now mind you it doesn't do it every day. I told them that. It's not consistently doing this so I can't pinpoint when "I do this it does that" kinda thing. Now this 2nd time, I left something in my car that I needed so I went back to the dealership to see if I could just grab it out of the car real quick. The service guy that was/is assigned to me confronted me about my "spark plug" survey. He said, "YOU trashed me! You should know that surveys help us make money and if you give me anything less than OUTSTANDING I don't get more money." I was shell-shocked! How dare he confront me like that in a room full of people?! First of all, I gave them satisfactory or no-opinion responses. I never gave him anything horrible. THEN to top it all off... he said, "The next survey you fill out, please fib...even if it isn't outstanding I need to make money." I went home crying horribly because I've never EVER been asked to lie like that. I won't lie plain & simple. The issue is still not solved and now my hold light is flashing (even if the car's running fine). I'm so fed up with this car that I'm ready to trade it in even if it means sucking up a less-than valuable trade.
#8 of 15 Re: Chevrolet Dealer Experiences [joeymike37]
Oct 02, 2012 (5:39 am)
Good morning joeymike37,
We're sorry to hear that you have not had a good experience with your dealership. We can check into this situation and further document it if you wanted to contact us via email (please include your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your dealership).
Sarah, GM Customer Service
#9 of 15 Edmunds is who I depend on.
Feb 16, 2013 (3:24 pm)
I no longer go to the Dealership or Chiltons for anything any more because the only good reliable answers I get are from folks like you. I cant prove it but Im willing to bet the dealerships come here for advice too. Thats why you always see the GM folks on here trying to help so that they can bail out their own people with new TSB's.
I do feel sorry for the folks that cant do their own work due to lack of tools, mechanical knowledge etc.. Life is hectic.
I did however learn to never tell anyone you have a Scanner because your buddies will bombard you for favors. Just me I guess.
#10 of 15 Transmission fluid availability?
Feb 16, 2013 (3:46 pm)
So far I cant find anyone that will sell me transmission fluid. Is this just a dealership item?
Me 2005 chevy aveo at 149,000 miles.
#11 of 15 Re: Transmission fluid availability? [elvisthepelvis]
Feb 20, 2013 (11:24 am)
Per your manual, the recommended automatic fluid is T-IV Automatic Transmission Fluid (GM Part No. U.S. 88900925, in Canada 22689186). If your vehicle is a manual, GM Goodwrench Synthetic Manual Transmission Fluid (GM Part No. U.S. 12346190, in Canada 10953477) or equivalent SAE 75W-85 GL-4 gear oil is recommended.
I hope this helps you in your search!
Sarah, GM Customer Service
#12 of 15 Re: Great Dealership
Aug 16, 2013 (12:10 pm)
Wow...I like this site. I can't believe I found a forum that GM actually monitors and comments on.
First, I want to give a shout out to my dealership. Thorobred Chevrolet in Chandler, Arizona...I have bought 5 vehicles from them and the sales and service were the best I have experienced in 30+ years of driving.
Second, don't ever buy an Aveo...it is the worst mistake Chevy ever made (probably why they don't make them anymore). Mine is in the shop now...again. Not the dealer's fault...it just that this is one of the worst rebranded imports I have every had the displeasure to own.
#13 of 15 Chevy Aveo Peeling chrome
Aug 16, 2013 (12:17 pm)
We paid way too much for this 2009 Chevy Aveo, but it is a nice looking LT. Now with about 40,000 miles on it, the chrome on the AC vents, the door handles and the shift trim are all peeling. I know we are not the only ones with this problem. The original warranty and the added service agreement do not cover this as it is deemed "cosmetic" and not part failure.
Okay GM...what's up...is this another GM problem that is going to be ignored, like the incredible peeling paint on my 1994 Suburban? This is not even an import problem as my other daughter's 2011 Equinox has peeling chrome also.
#14 of 15 Re: Chevy Aveo Peeling chrome [azfyrfyter]
Aug 16, 2013 (1:23 pm)
We understand your frustration with this matter, and apologize that you are experiencing peeling chrome in your Aveo. We'd be more than happy to go over any additional warranty information, or look up any bulletins referencing this specific issue. We can be contacted by email at socialmediagm.com [attn Amber].
GM Customer Care