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Automotive News & Views GM News, New Models and Market Share
8060 messages, Last post on Nov 09, 2009 at 5:54 PM
You are in the Automotive News & Views Forum. Your Hosts are steve_ & claires
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Any GM dealer will cover any GM work Sure they will, but will they honor the differences in contract and warranty? Another question, even if the dealer will cover it, will GM cover it? Not from what I see. Check this out: My neighbor got his 07 Escalade broke down in the middle of nowhere in Idaho, but managed to drive it a bit to the nearest town. Alas, the town had no Cadillac service center, so he stopped at local GMC dealer for assistance. The mechanic told him the rear suspension broke down, and sparepart was avaliable there, but he wouldn't replace it in fear that the Slade might lose it's warranty. My neighbor then called Cadillac for assistance, which rep simply said they couldn't dispatch any roadside assistant because it was "too far from nearest service center". The rep then "talked to his manager", who took over and told him it's ok to temporarily replace it with the GMC Denali suspension, as they're actually the same anyway (albeit with slightly different damper rate). He had to pay for the suspension, but when he return he could get the replacement from Cadillac under warranty. He agreed and asked for a form of agreement, the manager said it's been recorded in their database (which he foolishly believed). When he returned home he visited local Cadillac to get the proper replacement, however he was told the warranty was void as he used non-Cadillac part. He called Cadillac again, who replied "The use of parts not from Cadillac voids the warranty without exception." He then reminded them of the database records he was told about, and was answered with "We have no such records available". He then asked for the manager, who replied shortly with "We will check this out immediately". Never happened, instead Cadillac sent him this letter basically saying: "The warranty for rear right suspension item for your vehicle is no longer honored by Cadillac nor GM. This due to the use of improper replacement parts that was not from Cadillac. However, looking at your history and loyalty to GM in the past, we have decided to re-activate your full warranty once the vehicle receive full service at any of our certified Cadillac service Center. This reactivation does not include initial service, in which you will be required to pay for all parts and service fees". GM made the mistake, refused to honor warranty, and then sent this ridiculous letter almost as if the customer's at fault. What kind of joke is that? He didn't file a lawsuit as he thought it's a waste of time and money. However he swore it'd be his 13th and last GM car for the rest of his life (oh, the irony...). GM just lost another customer. A loyal one, unless you think buying 13 GM cars isn't loyal enough. So much for "premium service" isn't it? LOL... Naturally, he signed the "GM customer no more" petition. He even pressed the pen so hard he actually signed THROUGH the paper instead of on it.
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Replying to: 210delray (Jan 13, 2009 6:34 am) For example, Hummer has been up for sale since the summertime. And GM can't seem to sell this joke to anyone. Well boo f'n hoo, you know what? If it were me and I couldn't sell something, then I lower the price. And lower it some more until some sorry sap out there gets it for a song. Cut your losses and move on. |
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Replying to: 210delray (Jan 13, 2009 6:29 am) I guess I should have stipulated Toyota. They do not have anything I would consider fun to drive. My comment was a response to the theme of the Japanese Auto show. It is for those that are eco weenies. That leaves out a lot of car enthusiasts that LIKE to drive a performance vehicle. Not everyone just wants a car to get from point A to B. That to me is not appealing in any way shape or form. |
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Replying to: 62vetteefp (Jan 13, 2009 6:07 am) Plus, 12 days worth of sales don't necessarily reflect anything. |
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Replying to: tlong (Jan 12, 2009 9:29 am) don't be surprised if they need more money..... |
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Replying to: 210delray (Jan 13, 2009 6:36 am) |
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Replying to: 210delray (Jan 13, 2009 6:36 am) Ignition Control Module is a shared part. Looks cost efficient to me. I would expect a Chevy dealer to have them on hand. CHEVROLET CAVALIER (2002 - 2005) CHEVROLET CLASSIC (2004 - 2005) CHEVROLET COBALT 2005 CHEVROLET COBALT LS 2006 CHEVROLET COBALT LT 2006 CHEVROLET COBALT LTZ 2006 CHEVROLET HHR LS 2006 CHEVROLET HHR LT 2006 CHEVROLET MALIBU (2004 - 2005) CHEVROLET MALIBU LS 2006 CHEVROLET MALIBU LT 2006 OLDSMOBILE ALERO (2002 - 2004) PONTIAC GRAND AM (2002 - 2004) PONTIAC GRAND AM SE 2005 PONTIAC PURSUIT (2005 - 2006) PONTIAC SUNFIRE (2002 - 2005) SATURN ION (2003 - 2004) SATURN ION-1 2005 SATURN ION-2 (2005 - 2006) SATURN ION-3 (2005 - 2006) SATURN L SERIES (2002 - 2004) SATURN LS 2000 SATURN LS SERIES 2001 SATURN LS1 2000 SATURN LW SERIES (2001 - 2003) SATURN LW1 2000 SATURN VUE (2002 - 2007)
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Replying to: m4d_cow (Jan 13, 2009 6:51 am) |
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Replying to: 210delray (Jan 13, 2009 6:17 am) One issue are the all new models that will be coming out. But back to the original comment. GM looks to be keeping to the restructuring plan they submitted. |
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Replying to: 62vetteefp (Jan 13, 2009 6:07 am) Probably due to all this Global Warming.  In the last day or so I've seen reports on a few 50 vehicle accidents due to the rotten winter winter; never mind all the 1's and 2's. And I believe there have been some flooding in the NW. So I can see an uptick due to all the extra vehicles that have been destroyed, if nothing else. The economy right now is headed down towards a depression, if nothing major changes. The car companies had better prepare for much worse. If I were GM I'd sell or shutdown permanently 1/3 of their production next week, go bankrupt, and eliminate the union and bring in replacement workers. |
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