Last post on Feb 14, 2013 at 7:24 PM
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#30313 of 32000 Re: 3 years isn't enough [uplanderguy]
Jan 09, 2013 (7:21 am)
For me the funny part was when they dinged Mini for a poorly designed cup holder. Then again, they do not measure reliability, they measure Quality and what they call Durability.
I mean, it's not like the cup holder broke.
They also dinged Hummer when owners complained about gas mileage. Hummers use gas very, very reliably.
They're measuring different things than CR, that is for sure.
#30314 of 32000 Re: 3 years isn't enough [ateixeira]
Jan 09, 2013 (7:36 am)
I guess I thought it was 'reported problems', including mechanical things in their individual charts. Are you saying that mechanical reliability does not factor into the Power numbers? Extremely hard to believe, as you know. BTW, a broken cup holder would be 'interior hardware' on the CR survey.
#30316 of 32000 Re: 3 years isn't enough [uplanderguy]
Jan 09, 2013 (8:05 am)
I guess I thought it was 'reported problems', including mechanical things in their individual charts.
JD Powers measures problems as "things gone wrong." It can be a defect or a design issue in the view of the person reporting the problem.
Ford was dinged for Sync. Hummer was dinged for poor fuel economy. Porsche was dinged for dusty brake pads. All of these were reported as "problems" by JD Power although they all worked as designed.
#30317 of 32000 Re: 3 years isn't enough [robr2]
Jan 09, 2013 (8:19 am)
CR reports 'things gone wrong' as well. Somehow I do not believe that 'poor fuel economy' for Hummer ended up in Powers' three-year reliability survey. I don't believe you believe that either.
#30318 of 32000 Re: Malibu gets some bad marks [xrunner2]
Jan 09, 2013 (8:30 am)
Saw that episode as well. Gotta say that I am in the minority because I think the new one looks better than the outgoing one... Looked good in red.
#30319 of 32000 Re: 3 years isn't enough [uplanderguy]
Jan 09, 2013 (8:49 am)
I think a better analogy would be that CR reports "things that break" (although too much orange peel in the paint or a mis-aligned interior piece technically isn't "broken") while JD Powers reports "things that people gripe about".
Unfortunately, "things that people gripe about" is awfully vague. If I complain about my Ram riding rough, or my Malibu having a cramped back seat, or my Hyundai getting crappy mileage, unfortunately those get ranked right in there with engine failures, fuel tank leaks, cars stalling out, etc.
#30321 of 32000 Re: 3 years isn't enough [uplanderguy]
Jan 09, 2013 (9:42 am)
From your link...
J.D. Power and Associates offers the following tips for consumers regarding vehicle dependability:
Consumer perceptions of vehicle quality and dependability are often based on historical experiences or anecdotes and may be out of line with the current reality. Consumers should gather as much information as they can on the latest models from a variety of sources to make an informed decision.
That's a good reason why readers should regard reliability rankings with some suspicion, as they're really an attempt to quantify things that aren't easily quantifiable.
#30322 of 32000 Re: 3 years isn't enough [uplanderguy]
Jan 09, 2013 (9:54 am)
It's part of their Initial Quality Survey:
"Raffi Festekjian, J. D. Power’s director of automotive product research, explains that the IQS was designed to capture “things gone wrong” with a vehicle. Each one is called a “problem,” and it can be “either a fault in the assembly of the vehicle or a design issue.” A fault might be a poorly assembled door panel or a loose electrical connection, while a design issue is something that a customer doesn’t like—a multifunction cruise-control stalk, for example—even though the item is performing exactly as intended."