Last post on Feb 14, 2013 at 7:24 PM
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#30311 of 32000 Re: 3 years isn't enough [uplanderguy]
Jan 09, 2013 (7:15 am)
Just that all those brands were below Chevrolet on J.D. Powers' three-year reliability survey, 2009 models, that was posted on this site maybe a week or so ago.
Well that's not the only piece of data they can sell to the car companies. Ever read the disclaimers at the bottom of a car commercial:
"What we are claiming is base on JD Power data of white vehicles with tan interiors registered in Tiny Town, ND."
JD Power can pull out any piece of data on a vehicle and help the car maker create an ad around it.
#30312 of 32000 Re: 3 years isn't enough [robr2]
Jan 09, 2013 (7:18 am)
I think that's a slight exaggeration.
"Most appealing" is always kind of laughable to me, I'll admit that.
#30313 of 32000 Re: 3 years isn't enough [uplanderguy]
Jan 09, 2013 (7:21 am)
For me the funny part was when they dinged Mini for a poorly designed cup holder. Then again, they do not measure reliability, they measure Quality and what they call Durability.
I mean, it's not like the cup holder broke.
They also dinged Hummer when owners complained about gas mileage. Hummers use gas very, very reliably.
They're measuring different things than CR, that is for sure.
#30314 of 32000 Re: 3 years isn't enough [ateixeira]
Jan 09, 2013 (7:36 am)
I guess I thought it was 'reported problems', including mechanical things in their individual charts. Are you saying that mechanical reliability does not factor into the Power numbers? Extremely hard to believe, as you know. BTW, a broken cup holder would be 'interior hardware' on the CR survey.
#30316 of 32000 Re: 3 years isn't enough [uplanderguy]
Jan 09, 2013 (8:05 am)
I guess I thought it was 'reported problems', including mechanical things in their individual charts.
JD Powers measures problems as "things gone wrong." It can be a defect or a design issue in the view of the person reporting the problem.
Ford was dinged for Sync. Hummer was dinged for poor fuel economy. Porsche was dinged for dusty brake pads. All of these were reported as "problems" by JD Power although they all worked as designed.
#30317 of 32000 Re: 3 years isn't enough [robr2]
Jan 09, 2013 (8:19 am)
CR reports 'things gone wrong' as well. Somehow I do not believe that 'poor fuel economy' for Hummer ended up in Powers' three-year reliability survey. I don't believe you believe that either.
#30318 of 32000 Re: Malibu gets some bad marks [xrunner2]
Jan 09, 2013 (8:30 am)
Saw that episode as well. Gotta say that I am in the minority because I think the new one looks better than the outgoing one... Looked good in red.
#30319 of 32000 Re: 3 years isn't enough [uplanderguy]
Jan 09, 2013 (8:49 am)
I think a better analogy would be that CR reports "things that break" (although too much orange peel in the paint or a mis-aligned interior piece technically isn't "broken") while JD Powers reports "things that people gripe about".
Unfortunately, "things that people gripe about" is awfully vague. If I complain about my Ram riding rough, or my Malibu having a cramped back seat, or my Hyundai getting crappy mileage, unfortunately those get ranked right in there with engine failures, fuel tank leaks, cars stalling out, etc.