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Santa FE paint job 2007+

25 messages,  Last post on Jul 26, 2009 at 9:37 AM

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What is this discussion about? Hyundai Santa Fe, SUV


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#12 of 25
Re: New car with damage-bad paint job? [bellasmom1] by crowart
Oct 21, 2007 (9:03 pm)
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Replying to: bellasmom1 (Oct 21, 2007 7:02 pm)

Letters, letters, letters. File complaints with Hyundai, state offices, and consumer groups. Make sure they are detailed, but not "emotional". (You have been wronged, certainly, but believe me - nobody truly cares.)
 
Also word-of-mouth. Tell people everywhere not to buy from that dealership.
 
Based on what you wrote, I think your problem will be fixed eventually at their expense. But it takes time and unpleasantness to do that.
 
Good luck.
#13 of 25
Re: New car with damage-bad paint job? [bellasmom1] by gunga64
Oct 22, 2007 (4:51 am)
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Replying to: bellasmom1 (Oct 21, 2007 7:02 pm)

Yeah thats awful, dark colors are the worse. I have a charcoal gray camry right now and learned my leason. No more dark colors. They tend to get those defects a lot easier.
 
The good news is it probally cost almost nothing to get that hood repainted. Those cheap jerks!
 
I bought my car used with 13k and it looked great prior to the wax fading. I later found many many scratches that were hidden. As well as a lousey paint on my door. It looked like it had been repainted. Even though carfax said no accidents. I have a feeling it was in accident.
 
Saw someone test driving a brand new Lexus yesterday and it got hit by a truck took a lot of panel damage. I wonder what they do with that car now?
#14 of 25
Re: New car with damage-bad paint job? [crowart] by bellasmom1
Oct 22, 2007 (9:31 am)
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Replying to: crowart (Oct 21, 2007 9:03 pm)

How do I go about filing complaints with Hyundai? Do you think I will really ever get valid responses?
#15 of 25
Re: New car with damage-bad paint job? [bellasmom1] by crowart
Oct 22, 2007 (9:59 am)
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Replying to: bellasmom1 (Oct 22, 2007 9:31 am)

For customer service issues, please call Hyundai Motor America's Consumer Affairs toll-free hotline at 1-800-633-5151 during operating hours from 5:00 am to 6:00 pm MST (Mountain Standard Time) Monday through Friday, or email consumeraffairshmausa.com
 
Mail type-written letters if you feel "big guns" are needed:
 
ATTN: Consumer Affairs
Hyundai Motor America
P.O. Box 20850
Fountain Valley, CA 92728-0850
 
http://www.hyundaiusa.com/global/contactus/faq_general.aspx
 
One last bit of advice- don't demand anything more than fixing what's wrong with the car. If you start asking for compensation, it looks very much like extortion to everyone involved. I've seen this a couple of times, and you'll end up with nothing if it looks like a shake-down.
#16 of 25
Re: New car with damage-bad paint job? [crowart] by skagwaypilot
Dec 12, 2007 (3:23 pm)
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Replying to: crowart (Oct 22, 2007 9:59 am)

Good luck with Hyundai Motor Americas.. we had the same problem on a 2004 Santa Fe and they repeatedly insisted that our problem was with the dealer and refused to assist in any way.
#17 of 25
Paint Problem on bumpers of '07 Sana Fe by musicman53
Mar 11, 2008 (1:29 pm)
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It seems even the smallest rock peck on my bumper turns into a quarter sized bare spot after a few days of highway driving. I would think the proper paint would bond better than that. The service manager at my dealership says it is not a warranty issue. Any thoughts?
#18 of 25
Re: Paint Problem on bumpers of '07 Sana Fe [musicman53] by fred63
Mar 11, 2008 (4:47 pm)
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Replying to: musicman53 (Mar 11, 2008 1:29 pm)

What color and model do you have?
#19 of 25
Poor Paint by saskicat
Nov 16, 2008 (4:06 am)
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I find the 2008 model paint to be rather cheap or inferior. It seems any little mark on that great huge front plastic bumper becomes a large chip. I was hit by a small rock (I couldnt even tell untill I did a touchless car wash) when I got out for a look I had a huge 2-3 inch chunk of Steel Grey paint missing just below the passenger side headlight.
 And....be damed if I didnt get another comparable sized chip on the drivers side as well.
 It seems that front plastic bumber has to much flex and give to it, once it gets hit the paint fractures and then car washes and even the wind can rip the paint off...Sad, but true.
 Did you know under that nice shinny paint on the front bumper...its ugly black plastic
 Dont count on the paint pens to solve the problem.... the applicator is like useing a stick and just makes a nasty mess. I think I paid $15 for this silly paint pen. I think I would be better off with after market paint coverup, even if the color isnt perfect. Hyundai pens color arent a perfect color match either.
 well...sorry for the rant but I baby this thing and I was pissed to see that damage.
2008 Limited Steel Grey currently at 23,000 kms
#20 of 25
paint by gunga64
Nov 17, 2008 (6:27 am)
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My moms hyundai a small 4 door car gets lots of chips. In naples when she brings it to the dealership they have a guy that sits and conceals the paint chips. She said he does a good job. Not sure if hundais have a guy like that in other dealerships. Oh yeah dont waste any money on those dumb pens they are a waster. I dont understand why they sell those things they dont even have more then a few drops of paint in them and they dont work!
#21 of 25
Re: paint [gunga64] by wtnlvr
Nov 18, 2008 (6:37 pm)
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Replying to: gunga64 (Nov 17, 2008 6:27 am)

When I need to use a paint pen, I put the paint on a plastic lid and use an artists brush to apply it to the car. If not, you end up with a horrible blob. I try everything to avoid needing to use paint. My 2004 was not the best but it was in the dark blue. My new slate blue seems to be holding up so far, but it's early yet. I noticed 1 pin head size chip on my mirror. Hopefully, I can buff it out. My husbands 2006 Elantra has terrible paint. You just look at it and it scratches. His is red.

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