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SUVs Hyundai Santa Fe Santa FE paint job 2007+
25 messages, Last post on Jul 26, 2009 at 9:37 AM
You are in the Hyundai Santa Fe Forum. Your Hosts are steve_ & tidester
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Just bought a brand new black Hyundai Santa Fe 2007 about 1 month ago. After washing it 1 week into ownership-I saw deep scratches and little dents in hood as well as deep swirls in the paint that had obviously been hidden by a heavy wax job. Went to dealer (which just happened to change ownership during the short time since I bought the car) and they said they didnt have to help me since the old owner sold me the car. But I had spoken to a lawyer and I had a quote from repair shop that had been highly recommended-they said the hood would have to be repaired and repainted. They seemed very above board. Dealer GM did admit that damage was probably caused by pressure washer dragged across hood which may have picked up gravel from parking lot. Dealer happens to contract work with this shop so they reluctantly agreed to have work done. Picked up car a few days ago-was cloudy and lots of rain and dust before first bright sunny day yesterday. To my disgust, in the sun I noticed more swirls all over hood, a large scratch, and in my garage last night it was evident that the black paint on the hood does not match the black on the rest of the car. Hood looks terrible, hazy. Im so upset and frustrated. what can i do now? What recourse do I have. The dealership has been annoyed to deal with me thus far and Im sure another return visit to them will with complaints will not be pleasant.
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Replying to: bellasmom1 (Oct 21, 2007 7:02 pm) Also word-of-mouth. Tell people everywhere not to buy from that dealership. Based on what you wrote, I think your problem will be fixed eventually at their expense. But it takes time and unpleasantness to do that. Good luck.
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Replying to: bellasmom1 (Oct 21, 2007 7:02 pm) The good news is it probally cost almost nothing to get that hood repainted. Those cheap jerks! I bought my car used with 13k and it looked great prior to the wax fading. I later found many many scratches that were hidden. As well as a lousey paint on my door. It looked like it had been repainted. Even though carfax said no accidents. I have a feeling it was in accident. Saw someone test driving a brand new Lexus yesterday and it got hit by a truck took a lot of panel damage. I wonder what they do with that car now? |
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Replying to: crowart (Oct 21, 2007 9:03 pm)
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Replying to: bellasmom1 (Oct 22, 2007 9:31 am)  hmausa.com Mail type-written letters if you feel "big guns" are needed: ATTN: Consumer Affairs Hyundai Motor America P.O. Box 20850 Fountain Valley, CA 92728-0850 http://www.hyundaiusa.com/global/contactus/faq_general.aspx One last bit of advice- don't demand anything more than fixing what's wrong with the car. If you start asking for compensation, it looks very much like extortion to everyone involved. I've seen this a couple of times, and you'll end up with nothing if it looks like a shake-down.
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Replying to: crowart (Oct 22, 2007 9:59 am) |
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It seems even the smallest rock peck on my bumper turns into a quarter sized bare spot after a few days of highway driving. I would think the proper paint would bond better than that. The service manager at my dealership says it is not a warranty issue. Any thoughts?
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Replying to: musicman53 (Mar 11, 2008 1:29 pm) |
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I find the 2008 model paint to be rather cheap or inferior. It seems any little mark on that great huge front plastic bumper becomes a large chip. I was hit by a small rock (I couldnt even tell untill I did a touchless car wash) when I got out for a look I had a huge 2-3 inch chunk of Steel Grey paint missing just below the passenger side headlight. And....be damed if I didnt get another comparable sized chip on the drivers side as well. It seems that front plastic bumber has to much flex and give to it, once it gets hit the paint fractures and then car washes and even the wind can rip the paint off...Sad, but true. Did you know under that nice shinny paint on the front bumper...its ugly black plastic Dont count on the paint pens to solve the problem.... the applicator is like useing a stick and just makes a nasty mess. I think I paid $15 for this silly paint pen. I think I would be better off with after market paint coverup, even if the color isnt perfect. Hyundai pens color arent a perfect color match either. well...sorry for the rant but I baby this thing and I was pissed to see that damage. 2008 Limited Steel Grey currently at 23,000 kms
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My moms hyundai a small 4 door car gets lots of chips. In naples when she brings it to the dealership they have a guy that sits and conceals the paint chips. She said he does a good job. Not sure if hundais have a guy like that in other dealerships. Oh yeah dont waste any money on those dumb pens they are a waster. I dont understand why they sell those things they dont even have more then a few drops of paint in them and they dont work!
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