Last post on Apr 12, 2013 at 7:28 PM
You are in the Infiniti G35
What is this discussion about?
Infiniti G35, Electrical, Coupe, Sedan
#40 of 438 AGGRAVATED -
Oct 18, 2008 (12:49 pm)
Well... Like everyone here I am about to pull my hair out over a 2003 Infiniti G35 Sedan, which has renedered my Radio Controls/AC Controls useless. I called the Infiniti G35 consumer affairs dept yesterday and they said they know it is a known issue with the circuit board. However, there WAS a campaign after the car was released in 2003 but it was then lifted within the year (03). I was like WHAT???? I bought this car at Car Max and that was another whole experience I will not go into. All in all, I love this car, but I feel CHEATED by Infiniti as I know anyone does with this problem. There was a fuel hose recall, which I did get addressed today at the dealer however, I am stuck with a luxury car which I have no use of my radio and will not have heat for this upcoming winter as my controls are completely dead unless I pay Infiniti $2398 to fix. I have seen quotes from the dealers from other users a year ago on this forum for $300. What gives. Is the dealer treating customers fairly. I can believe that my car's value just dropped $3000 and even if I try to sell it I will be upside down in my payments because I can not get the going value for it because of manufacturer defect.
The dealer has filed a claim with the consumers affair today and I'll wait and see what Infiniti will do this coming Monday. If they choose not to do anything, I must say that I will be VERY VERY upset and will pledge not to buy another Infiniti/Nissan as long as I live. If they can't take care of this problem, I would vote that we should all band together and make an impact at Infiniti... Enough people bringing this problem to other potential customers attention could cause enough negative impact to Infiniti's business that Infiniti might consider being responsible for a problem on their end and NOT the consumer. It is ludicrous to think I have to shell out $3000.00 to have use of my heating/air and car stereo in a luxury vehicle.
Anyways.... I wish all the best with this. I am hoping from the best. We should all support each other in this. I will keep everyone tuned in. Please those with this problem share your experiences.
#41 of 438 Re: AGGRAVATED - [kmj1216]
Oct 20, 2008 (9:46 am)
"I am stuck with a luxury car which I have no use of my radio and will not have heat for this upcoming winter as my controls are completely dead unless I pay Infiniti $2398 to fix" - Where in the world did you get that figure. I had a 2003 with the same issue (it's caused by a bad circuit board) and the cost of repair was only a little over $300.00
#42 of 438 Re: AGGRAVATED - [lra]
Oct 20, 2008 (11:55 am)
Thanks so much for sharing. This confirms how much I detest Dealerships - the fact that I am quoted close to $3000 and you had yours fixed for $300.00. I think they just want to soak up money from customers. That figure came straight from the dealership. I have it on the work order. I spoke with the manager in the dealership and told him I knew about a service recall on this very issue. The service campaign is noted as ITB03-007b. It can be found by googling it. HOWEVER, the manager tells me that my VIN number falls outside of the cars that are covered. IN other words Infiniti only chooses to address a small portion of the cars that were affected by a manufacturers defect. I imagine they are quoting me that number for one or two reasons. One - to scare me away or Two - because they dont want to repair it but would rather just replace the whole audio/electrical sub system.
Either way this is a serious problem with Infiniti, and I hope they will address it. I would love to get more information on how you got your problem resolved and where you went to resolve it. It has been very difficult not having use of my AC/Heat. I am in Atlanta and we are just starting our winter. Although, I know the winters are mild here. You do have to use the defrost, so I could say that it would be a safety issue.
#43 of 438 Re: AGGRAVATED - [kmj1216]
Oct 20, 2008 (12:48 pm)
"HOWEVER, the manager tells me that my VIN number falls outside of the cars that are covered.."
It does NOT matter what your VIN number is. The part only cost around $300 and you just add the hour to swap out the unit.
#44 of 438 Re: AGGRAVATED - [kmj1216]
Oct 20, 2008 (2:34 pm)
I made a safety complaint about a month ago. I think I went through the Edmunds.com site to make the complaint. I stated the very same thing, that I couldn't defrost my windows and it was very dangerous. BTW, I live in the Atlanta area as well. The dealer I contacted was, I believe, Marietta Infinity. They gave me a quote of about $3000 as well and also said my VIN number fell outside the recall. The dealer told me it was the finisher, but that I had to replace the stereo as well or it would go bad again. If you find out about the $300 part, I would be very interested. I'm sure we can install it ourselves.
#45 of 438 Re: AGGRAVATED - [kmj1216]
Oct 20, 2008 (3:02 pm)
For a circuit board?
Are you sure it's not a Lexus?
#46 of 438 Re: AGGRAVATED - [kdooley]
Oct 20, 2008 (4:39 pm)
Thanks so much for your post.
That is exactly the same dealer I am dealing with and I suspect I am getting the same run around. I will get an attorney involved if I have to. Infinit needs to take ownership of this. They do not want to take ownership for what is clearly a manufacturer defects. I am glad you posted. I can certainly appreciate what Ira posted, but it DOES matter according to Infiniti what your VIN is. It is on the Service Recall bulletin. You can download it off the internet. In the bulletin, they mention that only some 23,000 cars are affected. I would venture to say that is a very low conservative estimate. I am sure that there lack of Quality Control to carefully disign a circuit board for a Luxury car is the reason why this is a huge problem among 2003 Infiniti G35s.
Ira could you please share with kdooley and myself how you managed to get your problem fixed for $300.00. That certainly is much better than the same story that both kdooley and myself have been told at around $3000.00.
As far as the stereo having to be replaced too. I believe that is the case because I have found articles on the internet pointing to the a flaw being found in the car stereo which causes a huge current drain which eventually causes the finisher board to go out. Some Infiniti users have even had their batteries drain and go dead on a recurring basis.
I also agree with you that this is certainly a safety issue, when due to changing weather conditions or if their is rain and I can't operate my defrost then I have a serious problem on my hands which could cause an accident.
I hope that Infiniti will choose to address this and take it more seriously than they have been.
#47 of 438 Re: AGGRAVATED - [popeye1250]
Oct 20, 2008 (4:42 pm)
It might as well be a Lexus - the way I am getting treated from the Infiniti dealership.
I think I should post an attachment of the service record from the dealership. Seems too unbelievable. Perhaps having an image of the document scanned would blow everybody's mind like it did mine when I saw it. I imagine the quote is to replace more than the circuit board and includes the stereo, since the dealership claims that the problem will resurface if the car stereo is not replaced.
#48 of 438 Re: Related electrial problem? [nickdecarl]
Oct 20, 2008 (7:07 pm)
I can totally understand about your CD changer, mine went out about a couple of months ago. I have the same exact symptoms. I didn't go through the troubleshooting you have done, I just made do without it (although I greatly miss having my 6 CD changer). I managed with my iPod Nano and the casette deck. I never thought I would ever use the casette deck but it is certainly nice to have for the iPod. NOW, everything is out, the whole audio stereo/climate control center. I am so aggravated at Infiniti and Bose. I always enjoyed having a Bose system. Even my 1997 Acura CL has a Bose stereo and it still works till this day. However, I have a luxury car that everyone seems to have the same problem with. Now my issue is more of a safety issue because I will never be able to use my defrost, when it rains and my windows fogs up. It looks like Infiniti skirts around a serious design flaw. I bet if enough of us banded together and made enough noise and were able to prove this is a safety issue with not having controls for the climate control, the voluntary service campaign would become more of a urgency for them to repair, like the fuel hose campaign they have on the 2003. Anyways, I can totally understand.
#49 of 438 Re: AGGRAVATED - [kmj1216]
Oct 22, 2008 (6:49 am)
I bought a 2003 G35 in 2004. In 2007 with 58,800 miles on the car the radio/air conditioner problem happened. The dealer replaced the radio unit which fixed the issue at no charge as a known defect. I had the 60,000 mile service done at the same time. About a year and a half later it started to happen again but before it completely broke I lost the car to flooding. I purchased a 2007 G35. The dealer told me it would cost $300 to replace the car radio again.