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Vans & Minivans Chrysler Town & Country/Dodge Grand Caravan 2008 Town and Country - big quality control issues
90 messages, Last post on Oct 22, 2009 at 8:39 AM
You are in the Chrysler Town & Country/Dodge Grand Caravan Forum. Your Host is Karens
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We picked up our new 2008 Town and Country Touring with swivel and go seating after waiting for the dealer to scour the nort east to find one. First couple of days we are happy as can be, its a fantastic car. The we discover an issue. We purchased the 25L package which comes with heated front and rear seats. My wife tells she found the rear heated seat buttons on both sides but the front are missing. After closer inpection, checking the photos on chrysler.com and looking at the owners manual we are 100% certain that the buttons for driver and passenger heated seats are missing. We call the dealer who tell us to bring the car in on Monday so they can check it our (it was Saturday). Sunday afternoon the van starts running very roughly, all the engine management and warning lights are on and it has no power. We turn the car off, then try to start it again and it wont start. Let me tell you it was no fun pushing the car into a parking space. Monday morning i call Chrysler and have it towed to the dealer. Tuesday evening the electical problems are fixed (crimped wire in engine bay) and the car runs. I tell dealer i dont want car back until they have determined if its just the heated seat buttons missing or more. Thursday i get an update, all the wiring and heating elements for the heated seats in the front is missing. I call the general manager of the dealer to voice my concerns that a car could leave the factory with such a huge error and ask for a replacement van as i dont want anything retrofitted. He gets chrslyer involved, I am now waiting for an update on when i can get a replacement van. I picked up the car from the repair shop so i can get my stuff out of it before i turn it in. Anyone out there have issues with their 2008 or did i just get a lemon? |
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| my 2005 T&C with 25,000 miles has a new tranny installed before 2,000 miles, new muffler system, new water pump, new AC lines, multiple paint quality issues, oh well, they claim quality control back then and i guess its the same old BS, chrysler has a long way to go as far as i am concerned, and they fought tooth and nail about replacing the tranny which had 3 TSB's performed and still wasnt fixed, then finally replacing it calling it Customer Satisfaction issue, not a mechanical issue, who are they trying to kid, think twice about chrysler no matter what year | |
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Replying to: britsys (Oct 04, 2007 8:34 pm) Spoke with our sales guy general manager and it looks like we are getting a replacement van directly from Chrysler factory as this one never should have made it past quality control. Van is just sitting there gathering dust, we are scared to drive it after the electrical failure that nearly caused and accident as the engine lost power last Sunday. Will keep you posted to see what happens. Lets hope chrysler do the right thing and take the  back.
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Replying to: britsys (Oct 07, 2007 11:40 am) In to our 4th week of owning a new 2008 minivan that we dont have possesion of and cannot drive. So far this is costing me $1000/month between having to keep our existing Subaru, paying for a new 2008 Minivan and insurance on both which in NY is expensive. Chrysler dealer called and wanted the car back on Monday, they gave me a Jeep wrangler loaner as they were out of minivans. I was told that the replacement is on its way and we should be good to go Wednesday the same week. I gave them until Friday and then i called as they are not staying on top of this issue. It turns out that we have to wait a week or two to get a letter or phone call from Chrysler corporate, would have been nice if i had know that from the start so i coule have had a loaner all this time and sold the subaru. I took the Jeep back and switched it for a 2007 minivan loaner as they had no 2008's available. So far i am very dissapointed in Chrysler and the dealer for a very slow response and no one staying on top of things and keeping me informed. I dont think i will ever buy another Chrysler car again. We will see how Chrysler handle compensation for this ordeal, i hope i dont have to get a lawyer involved. 
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Replying to: britsys (Oct 20, 2007 5:28 am)
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Replying to: srt10 (Nov 24, 2007 12:11 am) We had completed all the paperwork on the second van and were ready for delivery when the dealer shocked us that we would have to pay an additional $2100 for features on the replacement van that were not on our original because no other vans with the same spec were available. We declined to pay this so we waited for number 3 van to be found which we now have. Overall we are extremely happy with the van, it really does not resemble the existing Chrysler mini van at all inside and out (We had a 2007 loaner for the 2 months it took to resolve this issue). It feels like a Mercedes to drive with excellent ride and stability. The automatic doors and tailgate are so quiet and smooth compared to the old shape and the interior lighting, storage and seating is excellent. I would highly recommend the van and the spec that we ordered (25L package Touring with Svivel and Go seats). We did not purchase the navigation or the 2nd/3rd row TV's with DVD/Sirius satellite TV as i think its overpriced at $1200 and $2100 compared to portable units for less than $200 that can be moved car to car. Hope this helps in the decision making. Doug 
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A journalist with a national publication would like to speak to buyers of the 2008 Town & Country minivan with the MyGig, rear-seat entertainment and satellite television features. The reporter would like to discuss how your family uses MyGig and how important this feature was in your purchase decision. If you’re interested in speaking to the reporter, please send your daytime contact information to ctalati edmunds.com no later than Monday, December 3, 2007.
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Replying to: kirstie_h (Nov 29, 2007 1:23 pm) If they still want info on the MyGig let me know. So far we have 500 miles on the van and no issues !!!! 
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Replying to: britsys (Oct 04, 2007 8:34 pm)
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Replying to: minivangrandpa (Dec 13, 2007 5:34 pm) While this may seem insignificant to most people it should be a major concern. What other parts were mixed/omitted during assembly? Quality testing? By whom? |
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