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Vans & Minivans Chrysler Town & Country/Dodge Grand Caravan 2008 Town and Country - big quality control issues
90 messages, Last post on Oct 22, 2009 at 8:39 AM
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| OK. So here are my list of issues in the last 30 days. Sliding doors stopped working. Air conditioner quit. Both were fixed but yesterday we heard a noise from 2nd to 3rd gear and yes, brought it in today and the transmission needs to come out. I was total there was a "quality control issue" and there have been problems. Had the $35k car a year and only drove 15,000 miles and I am going to lose the car again. At about $30 a day and 12 days (est 5 for the tranny) in the shop in the last month that is a loss of almost $400.00. The car is fun for the kids but has no dependability. I am very disappointed. I had a 2006 Caravan before this and did nothing but drive it. Drove like a champ! | |
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Replying to: intrepidacious (Aug 13, 2009 6:46 am) You are correct in stating that they will all eventually be replaced by the Pentastar, a DOHC engine with variable valve timing. |
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Our 2008 minivan won't start when the key is turned but all of the electrical systems are working. Once the car is put in gear and then back in park, it will start. It is currently in the shop for the 5th time, 2nd dealership, and has has a new starter, tipper motor, shifter and now will get a new trans range sensor(whatever that is). I wonder if anyone else has had this issue.
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Replying to: frankpa (Oct 13, 2009 12:26 pm) |
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I posted this in another thread, but figure I'll give it a shot here. We leased an 08 T&C signature series in Feb 08. Since then we have had it in the shop at least 5 times becuase the battery dies and the car won't start. It's happened twice at the airport when we've been gone 5-7 days and at home at least 3 times when just sitting overnight. Battery has been replaced, switches have been replaced and yet the problem happened again today. I'm looking to have the car replaced and have called Chrysler Customer service, I'm waiting for a call back from their legal department but is there anything I should know regarding this process? Thanks.
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Replying to: durangojim (Oct 15, 2009 10:20 am) |
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Maybe it does not belong in this forum - but I just feel the need to share this information. After all the headache with my 2008 T&C I decided to drop it. I could not afford to pay a premium price on the Limited model and get nothing but problems and more problems every week, and on top of that paying for rentals while the work is getting done, plus the bad mileage. I got a small Honda Civic (98% of the time I don't have my family onboard anyway) Not a single feature on it. Barely a keyless entry. What should I tell you? While I really miss all the nice features from the T&C (many of which did not work properly most of the time anyway), I enjoy the Civic like nothing before. It's the first time for me taking Forign car. While the T&C and a Civic are not comparable at all, especially not with mileage, still I must say that the quality is light years ahead of any Chrysler/Dodge I have ever seen. Ride, & especially handling are so much superior to the T&C that I don't want to think back how I ever drove this piece of garbage. Every control, stalk & knob feels from a different planet, built tightly with much higher quality and precision, no squeaks & rattles even on the worst road bumps (my T&C squeaked & rattled even at the smallest), I can not express enough how much happier I am. I am sure done with Chrysler. Good bye! |
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Replying to: britsys (Oct 04, 2007 8:34 pm) We finally got a replacement car, took 2 months and we had a loaner until we got the new car. This is where the fun started. The dealer said the only car they could find had the DVD package and we would have to pay extra if we wanted it. After all the discounts it worked out to about $600.00 so i said lets do it so i didnt have to wait another month. I call the credit union, give them the new VIN for the note and title and get the ball rolling on all the paperwork again. The car is ready to pickup, i call the dealer and ask for the exact amount for the check so we can pickup the car. He calls me back and tells me he made a mistake and that we cannot have any of the discounts, so if we want this car its an extra $2,200 for the DVD which we didnt want in the first place. I told him not acceptable and that he has a week to find a replacement or i want my money back. Within 2 days they find a replacement, exact spec we initially ordered but in silver (which is fine). I have to call the credit union AGAIN with new VIN number and go through all the hassle of insurance and title changes and DMV changes......nightmare. We show up to pickup the car, before we could take delivery we had to sign paperwork that we would not sue the dealer or Chrysler for these issues and that we were not entitled to any compensation etc.... I wanted to walk away but by this time my wife was in tears and wanted to take the car and leave. Lets just say she wont argue with me anymore when i tell her that the next car will be from Germany and I wont buy American cars again. I understand nothing is perfect but I expect better from a dealer and a manufacturer, I dont expect this sort of CYA from BMW, Mercedes, Audi, VW, Toyota, Honda etc.... just the US companies where the customer is never right and will do what we tell them. So getting back to the replacement car (number 3 if you count the one we rejected). It makes a weird tick tick tick noise in the exhaust/catalytic converter area when you turn the engine off. The doors would not close properly and kept opening for at least a year, this was fixed under a recall. It rattles alot, especially the sliding doors and trim. We have not had the issues seen on the board with transmission or brake wear but I am sure that will show up at some point. If I have the option I will trade it once it reaches the end of the 36 month warranty, lets see what the wife says to that...she wants to drive it until its old and dies. The way these things are built that may be at the 36 month point...fingers crossed Doug
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Replying to: britsys (Oct 21, 2009 5:41 pm) |
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Replying to: britsys (Oct 21, 2009 5:41 pm) From what I hear, you should expect it from at least Toyota and Nissan. 
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