Last post on Sep 27, 2013 at 2:41 PM
You are in the Ford Escape
What is this discussion about?
Ford Escape, SUV
#42 of 259 how to clean the seats
Oct 21, 2009 (8:43 am)
To clean the seats get a bucket and fill it about half way and get some upholstery cleaner. Spray a good amount into the bucket. Mix well and wipe down the seats completly. Let this dry and the stains will be gone. I tried spraying the cleaner on the seats and that method left stains behind. I found this on a web site some where. Still mad as hell with Ford!!!!!!!
#43 of 259 Re: how to clean the seats [joe19403]
Oct 21, 2009 (8:50 am)
Reply to Joe 19403:
Sure, I'll try that but I am not entertaining any "faith" that it won't make them even worse. Besides, just two weeks ago I had a big bowl of water, upholstry cleaner, Shout and whatever else I could think of and tried scrubbing the seats. What I have are gray, nasty looking dirty seats. The seats just cannot tolerate water or chemicals.
How old is your vehicle and how many times before have you attempted to clean them?
#44 of 259 Tired of not getting any help
Oct 21, 2009 (3:24 pm)
Hi as well as you I have an escape and have posted here before, we have 2 escapes in the family, we bought them one day of difference so we couldnt know of the poor quality of ford on them, I have called the dealer went up there several times, call ford, for what to only get an associate tell me they didnt had any complaints and hang the phone on me, my mom as well try calling since she is the other owner of an escpae and receive the same answer. So last night we decided to get rid of them, and of course buy from another maker we also persuaded my brother of not buying a ford truck, since he was thinking of getting an escape because he is having another baby and his car is small for their babys, hoepfully ford will realize that treating customers as they are doing it will cost them business, for sure i know i wont ever get a ford again.
Oct 21, 2009 (3:40 pm)
So were you able to get rid of the Escape's? Trade them in somewhere?
#46 of 259 what my dealer said
Oct 21, 2009 (5:13 pm)
I printed out this entire forum and took it to my Ford dealer today. There was someone from the dealership sitting there - don't know if he was sales or service- but he said, "yeah he had a customer he had been working with for a year and a half on the same problem." So I guess they know about it. He said they are communicating with Ford and I asked them to make a note in my file. Now I will contact Ford and if I don't like the answer I will start causing trouble. Let's keep after them!
#47 of 259 Problem seats
Oct 24, 2009 (7:39 am)
I just purchased the 2010 Ford Escape XLT with fabric seats 3 days ago. I had a 2002 Ford Explorer w/leather seats and loved it. So I didn't even question purchasing an Escape. I thought it was just a smaller version of the Explorer which I was very happy with. However, I did hesitate about buying a car with fabric seats but thought since the kids were grown, I wouldn't have a problem cleaning them once in awhile. Then I started researching reviews on the Escape and came upon this forum. Now I'm wishing I had read it before I made the purchase!
I brought the car back to the dealership after a slight chocolate stain and asked them what to use to clean it. A nice lady in the sales dept. offered to clean it for me. The stain came out, but then there was a dark mark left behind!
The next day I called the Salesman who sold me the car and told him about the stain. He suggested I bring it in and have someone in the Service Dept. clean it. So I brought the car in that afternoon.
I told them all about this forum, the complaints, how everyone HATES the fabric and how even water stains them. Everyone there sighed and said they knew all about the problems and felt awful.
After discussing the issue for awhile, a guy from the garage took my car and cleaned it. The dark discoloration was gone and it looked new and clean again. I asked what he used and how he cleaned it.
The Ford guy handed me a can of Sprayway Glass Cleaner! I was shocked to say the least that this would be used on fabric. But after reading the cloth is made out of waste from plastics, etc. I can understand now why the product worked. HOWEVER, he said you have to clean the ENTIRE seat to have continuity of color or else the spot where you cleaned would be darker than the rest and still look dirty.
Later that day I went to Walmart and purchased stretchy seat covers and will keep them on when out & about to protect the seats. However, after shelling out money for a brand NEW car, this shouldn't be !!!
I have printed out alot of the comments made here and may go back to the dealership to show them. Then I plan on getting an estimate to have all seats re-uphostered in leather and try and get the Dealership to pay for it. This is the 4th car I've purchased through them in the last 7 years and I am hoping that they'll eat the cost to keep me as a happy customer.
For those who can't afford to reupholster, at least you now know that Sprayway Glass Cleaner works and its necessary to clean the ENTIRE seat. Keep in mind that the seat you cleaned, won't look discolored or different from the rest of the seats. You or anyone else won't be able to tell that it was cleaned.
Maybe if enough of us go public, Ford will do a recall on the seats and replace with other fabric.
P.S. Other than the seat fabric/staining I LOVE my new Escape. I have a 6 cyliner, 3.0 liter engine and love the way it handles and drives. Like the looks of it too. Great little SUV!
#48 of 259 Re: Problem seats [baylady]
Oct 24, 2009 (4:44 pm)
other than the smaller size of the escape compared to your explorer, what do you find different in a better way?
#49 of 259 Stained Seats in 2008 Escape
Oct 30, 2009 (3:04 pm)
I have my 3rd escape a 2008 that has horribly stained seats from my daughter's water bottles. I read in one of the Ford magazines that they send you that they used recyclable material for the seat covers. Big mistake...I am embarassed to let anyone in my car. I sent an email to Ford customer service and never got a reply back. Is there any way we can get them to respond to this since it is not a safety issue????
#50 of 259 Re: seat wear [joe19403]
Oct 30, 2009 (4:31 pm)
My drivers seat has the same creasing on the side near the door in addition to the stains on all of the seats from plain water. I read somewhere that they used recyclable material for the seat covers. I emailed customer service and they ignored my email which really pissed me off. This is our 5th Ford vehicle.
#51 of 259 08 ford escape seats
Oct 30, 2009 (4:59 pm)
Yes, I too, have been duped by the cute little Ford Escape. I have the 08 and I also have the interior issues that everyone else is complaining about. I dropped a small piece of chocolate on the drivers seat and tried to clean it-what a mess. The chocolate came out, but the water stain looks terrible, Now that everyone is so sick with the flu, me and my husband are using the hand sanitizer like crazy, and he was driving and spilled some on the seat, now it looks even worse. I got out the manual and they said to get the Motorcraft cleaner for the upholstery, but that didn't even help, the seats look awful in that SUV, it is very embarrasing for anyone to see my interior, I feel like a total slob, but I just can't get them clean!! I really hope that they are happy with that recycled "green" crap that they are making our seats out of?? And by the way, on a long trip those seats are a killer, my husband has a little 03 VW Jetta that is so much more comfortable than the Ford, if it wasn't for taking our animals on trips with us, we would be taking the Jetta instead!!! Thanks FORD for the $24,000 piece of crap!!!