Last post on Sep 27, 2013 at 2:41 PM
You are in the Ford Escape
What is this discussion about?
Ford Escape, SUV
#37 of 259 Re: '08 escape seat stain problems [scooby38128]
Sep 30, 2009 (1:19 pm)
I have personally talked to a senior executive this week at Ford Corporate in Dearborn and it was indicated that they are working to resolve the 2008 Ford Escape seat staining issue and for us to stay in touch with our dealer. This kind of response to this situation by Ford is the reason why I own three Fords. They are taking steps to backup their slogan, Quality is Job #1. Way to go, Ford.
#38 of 259 Re: '08 escape seat stain problems [llauck]
Sep 30, 2009 (1:49 pm)
I talked to my dealer about the seats and they say "what problem". Can you post the name and number of the Ford executive.
#39 of 259 Re: '08 escape seat stain problems [llauck]
Oct 15, 2009 (2:16 pm)
I called Ford Customer Service today after receiving a form letter as a response to my complaint letter to them about the HORRIBLE fabric seats in the 2008 Escape. Cynthia, went over my complaints, put my hold to go "see what they could do for me" and returned to pretty much blow me off. "We just don't have any complaints in our office about the Escape so that we would consider a recall".
So much for your "Way to go, Ford". You may want to call that Senior Executive again and get an update.
#40 of 259 Escape 08 stained seats
Oct 21, 2009 (3:43 am)
I bought my Escape slightly used from my favorite Ford Dealer as a former "executive car" (driven lightly by a Ford Executive) and was pleased with deal although in mourning for the Escape I traded in. I was worried about the light grey and tan cloth seats, but my kids are all grown and I figured I could keep them clean. The first week I had it the rain stained the driver's side. I jumped to the conclusion that the car seats had been cleaned when the car went up for sale and they did not get all the cleaner out. Then I've been mad at my daughter because she drove it to the lake and it came back with what looked like a huge coffee stain on the front passenger seat. She swore that they only rode in it with wet bathing suits. I've been yelling at the dealership about how they sold me a car they knew had problems. Both parties are off the hook now, but I am printing out this forum and taking it straight up to my dealer and the repair department and I am calling Ford. I've already posted this problem on Facebook, next is Twitter.
I have had good luck cleaning the seats with my little carpeting steam cleaner that is for quick cleaning spills and spots. When you use it though, it produces all sorts of dark brown dirty water, which is why I thought it had been cleaned incorrectly by the dealer. I am not sure the stains go away, I just think it sort of stains it evenly so it looks better.
I'm at 53,000 miles (I drive 50 miles a day back and forth to work) and I just had to replace the front brake pads and pay over $600 to replace some coolant coil thing. That doesn't seem right to me! I'm wondering if I should get rid of this car now, but it suits our needs so perfectly, I have no idea what else I would buy. That is why I bought a second one. My first one was yellow with the big plastic bumpers and leather seats. That thing looked new even though it was horribly abused and had 130,000 miles I wish I had paid to have the axle fixed instead of getting a new one! I am pretty sure that the gas tank and axle were ruined by the giant gravel on my country road I drove on for 2 years while they were getting ready to resurface it.
The worst part is, that already no one is going to get a decent trade in on these vehicles and it is really embarrasing at work when I have to give someone a ride or pick up a visitor.
#41 of 259 Re: Escape 08 stained seats [escapeme]
Oct 21, 2009 (5:56 am)
You are most certainly not alone. I too, have a 2008 Ford Escape with fabric seats. They are horrible! They can not be cleaned effectively since even water stains them significantly. Two different times I have asked the dealership service reps about the problem and they just shrug their shoulders. I finally wrote to Ford Corporate Customer Service at the end of September, telling them that I had already talked three people out of buying new Escapes due to the manufacturing issues of not only the seats, but the crappy Continental factory tires, the refrigerant hose that spews goo down the front grill, the A/C switch that has broken twice and the ever-present Ford issue with the brakes. I had an Expedition previously that I loved, though with leather seats. I didn't even look elsewhere the motor on the expedition blew at 188,000 miles and now I regret it.
Ford did reply to my letter with a form letter telling me they are "always concerned about their customer complaints" and that I should call. I called and talked with Cynthia in Customer Service. I explained the issues - much like yours - and she replied with the question, 'What do you want us to do to solve this problem?" I told her I wanted the fabric replaced. She put me on hold for about five minutes and returned to say my Escape is "past warranty" and that there is nothing they can do. I told her this isn't a warranty issue in my opinion, but a recall issue. They don't care. She also said that they "don't have any other complaints about the 2008 Escape fabric upholstery in their office". Uhhh... sure they don't. Well they do now since I went to google and printed off a bunch of blog complaints like yours (7 pages worth for starters) and wrote a letter to the Vice President of Customer Service at Ford Headquarters (mailed certified) and copies were sent to the GM's of both dealerships here in my area. I also emailed Channel 4, for the iTeam to have a look. I have no idea what will come of this, but Ford, like other auto makers are suffering huges losses and likely will not repair such a blatant manufacturing issue as the fabric seats unless someone sues them.
You are correct that the trade-in value of the 2008 Escape with fabric seats will be pitiful. We have suffered instant depreciation in excess of what automobiles usually experience as they gain mileage on them. Most of us have significant balances remaining on our auto loans and can't even trade them in to get something better - though I may try if this is not resolved. We'll see.
I hope more people like you continue to post their aggravation. Maybe something will get done. In the mean time I will continue to talk anyone and everyone out of buying a Ford vehicle.
#42 of 259 how to clean the seats
Oct 21, 2009 (8:43 am)
To clean the seats get a bucket and fill it about half way and get some upholstery cleaner. Spray a good amount into the bucket. Mix well and wipe down the seats completly. Let this dry and the stains will be gone. I tried spraying the cleaner on the seats and that method left stains behind. I found this on a web site some where. Still mad as hell with Ford!!!!!!!
#43 of 259 Re: how to clean the seats [joe19403]
Oct 21, 2009 (8:50 am)
Reply to Joe 19403:
Sure, I'll try that but I am not entertaining any "faith" that it won't make them even worse. Besides, just two weeks ago I had a big bowl of water, upholstry cleaner, Shout and whatever else I could think of and tried scrubbing the seats. What I have are gray, nasty looking dirty seats. The seats just cannot tolerate water or chemicals.
How old is your vehicle and how many times before have you attempted to clean them?
#44 of 259 Tired of not getting any help
Oct 21, 2009 (3:24 pm)
Hi as well as you I have an escape and have posted here before, we have 2 escapes in the family, we bought them one day of difference so we couldnt know of the poor quality of ford on them, I have called the dealer went up there several times, call ford, for what to only get an associate tell me they didnt had any complaints and hang the phone on me, my mom as well try calling since she is the other owner of an escpae and receive the same answer. So last night we decided to get rid of them, and of course buy from another maker we also persuaded my brother of not buying a ford truck, since he was thinking of getting an escape because he is having another baby and his car is small for their babys, hoepfully ford will realize that treating customers as they are doing it will cost them business, for sure i know i wont ever get a ford again.
Oct 21, 2009 (3:40 pm)
So were you able to get rid of the Escape's? Trade them in somewhere?
#46 of 259 what my dealer said
Oct 21, 2009 (5:13 pm)
I printed out this entire forum and took it to my Ford dealer today. There was someone from the dealership sitting there - don't know if he was sales or service- but he said, "yeah he had a customer he had been working with for a year and a half on the same problem." So I guess they know about it. He said they are communicating with Ford and I asked them to make a note in my file. Now I will contact Ford and if I don't like the answer I will start causing trouble. Let's keep after them!