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SUVs Ford Escape Ford Escape Seats
68 messages, Last post on Nov 25, 2009 at 6:14 AM
You are in the Ford Escape Forum. Your Hosts are steve_ & tidester
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Replying to: jdenson (Jun 07, 2009 9:38 am) |
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| I have been reading the post in this forum about the Ford Escape. My seats are HORRIBLE. I have a black interior with the black and brown seats. The stains have completely taken over. It is so ridiculous to have to pay for a vehicle that looks like a piece of ****. I am embarrassed to even open the doors when someone is around because it looks like some threw up all over. I have been to the dealership and they have stated no one has ever complained about this problem. The service manager told me that he thinks its dirt on the seats. I gave him a copy of the professional cleaning that I had done on my seats 1 month prior. I had the seats scotchguarded at the sametime because I knew they would say that. I told him that if he thought it was dirt, that he should have his detail people try to clean the seats to see if he could get the "dirt" out. He declined, to say the least. I have contacted Ford about this problem, they have said that no one has complained about the seats discoloring. Please people if you have this problem, call FORD, the more we make our complaints known, they might fix this problem once in for all. It totally makes no sense that we have to pay for a poor product that FORD has put into these 08 Escapes. If they want to put cheap material in the vehicles, they need to pony up and take responsibility for when it fails. | |
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Replying to: scooby38128 (Sep 23, 2008 9:34 am) 
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Replying to: llauck (Sep 30, 2009 1:19 pm) thanks |
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Replying to: llauck (Sep 30, 2009 1:19 pm) So much for your "Way to go, Ford". You may want to call that Senior Executive again and get an update. |
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I bought my Escape slightly used from my favorite Ford Dealer as a former "executive car" (driven lightly by a Ford Executive) and was pleased with deal although in mourning for the Escape I traded in. I was worried about the light grey and tan cloth seats, but my kids are all grown and I figured I could keep them clean. The first week I had it the rain stained the driver's side. I jumped to the conclusion that the car seats had been cleaned when the car went up for sale and they did not get all the cleaner out. Then I've been mad at my daughter because she drove it to the lake and it came back with what looked like a huge coffee stain on the front passenger seat. She swore that they only rode in it with wet bathing suits. I've been yelling at the dealership about how they sold me a car they knew had problems. Both parties are off the hook now, but I am printing out this forum and taking it straight up to my dealer and the repair department and I am calling Ford. I've already posted this problem on Facebook, next is Twitter. I have had good luck cleaning the seats with my little carpeting steam cleaner that is for quick cleaning spills and spots. When you use it though, it produces all sorts of dark brown dirty water, which is why I thought it had been cleaned incorrectly by the dealer. I am not sure the stains go away, I just think it sort of stains it evenly so it looks better. I'm at 53,000 miles (I drive 50 miles a day back and forth to work) and I just had to replace the front brake pads and pay over $600 to replace some coolant coil thing. That doesn't seem right to me! I'm wondering if I should get rid of this car now, but it suits our needs so perfectly, I have no idea what else I would buy. That is why I bought a second one. My first one was yellow with the big plastic bumpers and leather seats. That thing looked new even though it was horribly abused and had 130,000 miles I wish I had paid to have the axle fixed instead of getting a new one! I am pretty sure that the gas tank and axle were ruined by the giant gravel on my country road I drove on for 2 years while they were getting ready to resurface it. The worst part is, that already no one is going to get a decent trade in on these vehicles and it is really embarrasing at work when I have to give someone a ride or pick up a visitor.
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Replying to: escapeme (Oct 21, 2009 3:43 am) Ford did reply to my letter with a form letter telling me they are "always concerned about their customer complaints" and that I should call. I called and talked with Cynthia in Customer Service. I explained the issues - much like yours - and she replied with the question, 'What do you want us to do to solve this problem?" I told her I wanted the fabric replaced. She put me on hold for about five minutes and returned to say my Escape is "past warranty" and that there is nothing they can do. I told her this isn't a warranty issue in my opinion, but a recall issue. They don't care. She also said that they "don't have any other complaints about the 2008 Escape fabric upholstery in their office". Uhhh... sure they don't. Well they do now since I went to google and printed off a bunch of blog complaints like yours (7 pages worth for starters) and wrote a letter to the Vice President of Customer Service at Ford Headquarters (mailed certified) and copies were sent to the GM's of both dealerships here in my area. I also emailed Channel 4, for the iTeam to have a look. I have no idea what will come of this, but Ford, like other auto makers are suffering huges losses and likely will not repair such a blatant manufacturing issue as the fabric seats unless someone sues them. You are correct that the trade-in value of the 2008 Escape with fabric seats will be pitiful. We have suffered instant depreciation in excess of what automobiles usually experience as they gain mileage on them. Most of us have significant balances remaining on our auto loans and can't even trade them in to get something better - though I may try if this is not resolved. We'll see. I hope more people like you continue to post their aggravation. Maybe something will get done. In the mean time I will continue to talk anyone and everyone out of buying a Ford vehicle. |
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To clean the seats get a bucket and fill it about half way and get some upholstery cleaner. Spray a good amount into the bucket. Mix well and wipe down the seats completly. Let this dry and the stains will be gone. I tried spraying the cleaner on the seats and that method left stains behind. I found this on a web site some where. Still mad as hell with Ford!!!!!!!
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Replying to: joe19403 (Oct 21, 2009 8:43 am) Sure, I'll try that but I am not entertaining any "faith" that it won't make them even worse. Besides, just two weeks ago I had a big bowl of water, upholstry cleaner, Shout and whatever else I could think of and tried scrubbing the seats. What I have are gray, nasty looking dirty seats. The seats just cannot tolerate water or chemicals. How old is your vehicle and how many times before have you attempted to clean them?
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| Hi as well as you I have an escape and have posted here before, we have 2 escapes in the family, we bought them one day of difference so we couldnt know of the poor quality of ford on them, I have called the dealer went up there several times, call ford, for what to only get an associate tell me they didnt had any complaints and hang the phone on me, my mom as well try calling since she is the other owner of an escpae and receive the same answer. So last night we decided to get rid of them, and of course buy from another maker we also persuaded my brother of not buying a ford truck, since he was thinking of getting an escape because he is having another baby and his car is small for their babys, hoepfully ford will realize that treating customers as they are doing it will cost them business, for sure i know i wont ever get a ford again. | |
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