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Ford Escape Seats

255 messages,  Last post on Feb 21, 2013 at 7:27 PM

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What is this discussion about? Ford Escape, SUV

Messages Page 23 of 26

#220 of 255 Re: '09 seat stains can I still get replaced? [mariposa7684] by mew4

Jul 30, 2012 (11:17 am)

Replying to: mariposa7684 (Jul 15, 2012 7:57 am)
I have been dealing with my local Ford Dealer (where I purchased my 2008 Escape) over this issue since we bought it. Last year he kindly replaced the upholstery on the bottom of the front seats. WHAT A DIFFERENCE!! Any marks at all are easily cleaned as has been my experience with all my previous Ford vehicles.
 
However, on the original upholstery there are marks that only get worse no matter how I try to clean it. I rarely have any passengers in my car at all but am frustrated with the many water marks caused by opening the door to get out my snow brush or opening the moon roof on an occasion where there has been dew, rain or it has been cleaned in the previous several hours. I plan to keep this car so it has been quite a frustration to me to have my car look so horrible. I would never have kept a piece of upholstery with this problem and am frustrated that Ford won't even meet me half way to have the rest of the upholstery replaced. They can not clean it either. Once again, I'm going to try to figure out something else to clean it, and will post if I have any luck. Barring that, has anyone considered starting a class action law suit?

#221 of 255 Re: '09 seat stains can I still get replaced? [mew4] by babbs3

Jul 30, 2012 (5:01 pm)

Replying to: mew4 (Jul 30, 2012 11:17 am)
Too bad that there are so many of us who received the strange fabric that contain something that causes the stains. See the messages 124,134,135,145,148,149,150,153,154,161,167 etc. One guy (Shadescapes) sent me a message calling me a liar;regarding stains that just appear. I have had luck removing stains (product called Incredible) but my problem is the new ones that pop up. Why would we spend time complaining if there were no problems? Going to the dealer is not how I want to spend my free time. It is apparent that some folks did not get these 'green" seats, even in 2008. Get ready for some insults from Shadescapes cause he's the only one who knows how to clean seats, even when the dealers don't. See his step by step instructions (while his wife watches). OMG what a kidder!

#222 of 255 Re: '09 seat stains can I still get replaced? [babbs3] by shadescapes

Jul 31, 2012 (7:46 am)

Replying to: babbs3 (Jul 30, 2012 5:01 pm)
you so sweetly come at me
 
you should ask in detail how your dealer tries to clean your seats
you should go to a reputable Detail Shop and get their details
 
most seats are porus- meaning something can be in the material under the top coat and work thru
 
on perfectly clean seats with perfectly clean backing material- stains don't majically appear- that was my statement
 
have a nice day

#225 of 255 Re: '09 seat stains can I still get replaced? [lisam5] by dobbermansrule

Aug 01, 2012 (3:53 pm)

Replying to: lisam5 (Jul 10, 2012 1:40 pm)
I purchased a new 2012 Ford Focus with light grey cloth seats....it has been back to the dealership 5 times & counting and they have their service clean them & will continue until it's out of warrenty. Eventually they will get tired of paying for it....would be cheaper for them to replace the seats. Currently talking to Customer Care in Detroit to see what can be done....if only more people would complain they may have to recall them. They know there is an issue and refuse to do anything so far. Rain Water, Bottled Water should not stain seats. We have had plenty of cars over the years and it has never happened. Please anyone with this issue - Contact Customer Care - Detroit and make your voice heard.

#226 of 255 Re: '09 seat stains can I still get replaced? [dobbermansrule] by mew4

Aug 02, 2012 (9:14 pm)

Replying to: dobbermansrule (Aug 01, 2012 3:53 pm)
I wrote a couple days ago about my frustration with the upholstery in my 2008 Escape. The reason our dealer replaced the upholstery on the bottom of the front seats is because when he tried to clean them they looked even worse. I had worked with him over two or three years and this year asked him to meet me half way with the back seats and he refused to do so. I took it to Customer Care who I think was involved in the decision to replace the front seats last year. They left it in the hands of the service department of the dealership who continued to refuse to do anything more. I then wrote to Ford Management in Dearborn and received a terse response that there was nothing they would do after a careful review of my case. After always owning Ford vehicles, I'm sad to say that I feel completely free to look at the competition for future purchases.
 
Now, the good news. I read everything everyone has written and decided I had nothing to lose trying one more time. I followed Shadescape's suggestion to make sure the entire seat was wet. I also followed someone else's suggestion not to use a lot of different chemicals. I used a sponge to wet the entire seat with lukewarm water. I had a very light solution of Fels Naptha and water and used a scrub brush to brush it back and forth over the entire seat for several minutes. Fels Naptha is a mild bar soap sold very inexpensively (in the midwest) in the detergent section of a grocery store. I think any mild soap would do the same probably. I used the sponge and scrub brush again to add clear water several times to remove all the soap. Then I used beach towels and pressure to dry the seats as much as possible. As the day was about 88 degrees with very little humidity, it was easy to dry the seats within a day, probably half a day just by leaving the windows open.
 
Unfortunately, while I was at it, I also tried to clean one spot on the top of one of the front seats. Now instead of the spot I have a large ring where the spot was which looks worse. It is frustrating that in order to remove any spots at all one must completely soak the entire seat so that there are no marks. This is especially frustrating when the spot was only caused by water to begin with.

#227 of 255 Re: 2008 Ford Escape Seat Fabric [christofferson] by keytexas

Aug 03, 2012 (6:20 am)

Replying to: christofferson (May 04, 2012 10:02 am)
fender112:
I did much the same as you did, contacted everyone from the dealership level up to the corporate level. I included copied pages from these forums where scores of people complained about the disgusting seats. What chaps me are the suggestions regarding how to clean the seats. Folks like mean well, and the interim of trying to get Ford to do what is right for the customers it can be helpful to try. But the fact of the matter is..... we shouldn't have to do that. Most Escape owners paid $23K plus for their vehicles and they shouldn't have to deal with the seats! Ford should recall the Escapes with the horrible fabric seats, in OR out of warranty, and replace them. I am dumbfounded when Ford corporate customer service continued to say they get few complaints. Well, guess again. However in spite of my sending the scathing testimonials about the seats - they do nothing.

#228 of 255 Re: 2008 Ford Escape Seat Fabric [keytexas] by steve_ HOST

Aug 03, 2012 (6:23 am)

Replying to: keytexas (Aug 03, 2012 6:20 am)
But the fact of the matter is..... we shouldn't have to do that.
 
That's about the size of it. No one else is routinely cleaning seats on the forums like Escape owners.

#229 of 255 Re: '09 seat stains can I still get replaced? [babbs3] by marms1

Aug 18, 2012 (7:28 pm)

Replying to: babbs3 (Jul 11, 2012 12:34 pm)
I have a 2006 escape and have had lots of water stains on the seats. I had it detailed today and the seats look brand new! I am getting ready to trade it in on a 2013. The salesman assured me that the seat fabric is not the same. It did look thicker and better quality. Also the new ones have what I have missed which is the recirculating option. I love the look of the 2013s . The get up and go is much better, even with the air conditioner on!Can't wait to get a new one.

Messages Page 23 of 26

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