Last post on Feb 21, 2013 at 7:27 PM
You are in the Ford Escape
What is this discussion about?
Ford Escape, SUV
#145 of 255 Re: 2008 Ford Escape Seat Fabric [tlrogers1]
May 15, 2011 (1:48 pm)
Agreed... Ford does not care. I tried to reach by phone and by writing letters anyone who might step up and try to offer some level of customer service. I even wrote the VP of Customer Satisfaction of Ford in Detroit, including with my letter printed copies from this forum. Not only did they not doing anything, they didn't even respond.
Will NEVER buy another Ford and have already convinced many not to do ever again either.
#146 of 255 Re: 2008 Ford Escape Seat Fabric [keytexas]
May 15, 2011 (1:58 pm)
I called ford and emails, no replies. Then I went to the dealer and they replaced the covers, plus they gave me a loaner car.
#147 of 255 Re: 2011 Seat Stains [escapeartist2]
May 15, 2011 (3:12 pm)
I am sorry...just found these emails in my junk box. My seats on our Escape were Black with Maroon in the center (the part you sit on). What I used was called a baby oil gel equate brand. It did change the color of my seats just a tad but I ended up doing the hole entire portion that was stained and it was unnoticible at all. My stains were on the seat bottom on both front seats and the back rest on the back seat. Like I said I did the entire portion of each part that had the stains and they looked brand new when we traded it in. No evidance what so ever. Not sure how it will turn out on your color but good luck.
#148 of 255 Re: 2008 Ford Escape Seat Fabric [joe19403]
May 15, 2011 (4:04 pm)
What were the replacement covers made of and what dealer in Texas helped you?
Ford has done nothing for me on this problem, too. I'm at a standstill.
#149 of 255 Re: 2008 Ford Escape Seat Fabric [keytexas]
May 16, 2011 (7:01 am)
there's not a person on this board who got any answer from ford. now that they're cleaning up, they're too arrogant to answer? disgusting. and if your dealership isn't helpful, you're really stuck. inasmuch as i am unhappy with the seat covers (even the new ones--i can see faint traces of white ringed stains), i would still consider a ford for my next car. that's based on the overall performance. which, knock wood, 40k is excellent. good dealership in my area, too.
#150 of 255 Re: 2008 Ford Escape Seat Fabric [mariposa7684]
May 16, 2011 (7:17 am)
We had a seat replaced (with the same recycled fabric) only because the car purchase was "a couple days old". That's pretty sad! I would not buy another Ford with the recycled fabric seats. I have always owned Toyotas and Ford is not as customer oriented as Toyota.
#151 of 255 Ford Replaced my seats!
Jun 09, 2011 (1:32 pm)
Mine is a 2009. I posted before that it was stained and they said it was the wrong kind of stain. As time went on, the seats got wet for one reason or another and the white rings appeard. Last time I took it in for service, I mentioned it again, they took pictures and Ford approved the front seats. While waiting for them to come in, the backs got wet....wonder how that happened? Took it in for the front seats, they noticed the white rings on the back seats and got them approved too. All seat covers have been replaced! Now the question is....will the replacments hold up better than the originals?
#152 of 255 Re: Ford Replaced my seats! [snj2000]
Jun 10, 2011 (6:59 am)
i wonder when ford will stop using this material to cover seats?!? i thought it stopped w/my model (2008). evidently not. yr replacement covers will hold up slightly better. after not seeing any problems w/mine initially, this winter i noticed several white ringed spots. so, yes, they probably will have the same problem. next time i'm the dealership, i'll show them the new stains. i don't know if i can get yet another re-covering as my warranty is up. very glad that yr dealership did the right thing by you. complaining directly to ford doesn't produce any results. it seems that it's really down to the dealership.
#153 of 255 Re: Ford Replaced my seats! [mariposa7684]
Jun 10, 2011 (8:58 am)
The dealership told us a remnant of the 2008 fabric could have been used in our 2011 Escape. So far the front seat replacement fabric is holding up with no stains, but we are so scared of any of the seats staining that we have been extra careful. It shouldn't be that way, but until Ford stops using the recycled fabric the problem will never be solved. I would never buy another Ford vehicle that has the recycled fabric seating in it!! Whoever thought you would have to research a vehicles seat fabric!!!
#154 of 255 Ford Escape Seats, Success with cleaner!
Jul 22, 2011 (11:41 am)
My 2008 Ford Escape Hybrid seats (recycled material) had so many stains, I was embarrassed to have anyone in the car and ready to buy new seats! I had tried cleaning them with upholstery cleaner at different times and it just made more spots and those lovely white rings. I decided to try the stuff I clean pet stains out of the carpet with and was much more successful. I used Woolite "Pet Oxygen" cleaner in a spray bottle. I sprayed it on the individual stains and rubbed lightly with a soft cloth and let it dry. It would remove the stain but there was a ring around the area. After cleaning all the stains individually, I then sprayed the whole seat liberally with the cleaner and rubbed it lightly with a terry cloth kitchen towel. When it all dried the seats were very much improved and smelled good too. It took a few repeats of the whole seat spraying and wiping, but they now look nearly new again and have a nice fresh scent.