Last post on Feb 21, 2013 at 7:27 PM
You are in the Ford Escape
What is this discussion about?
Ford Escape, SUV
#124 of 255 Re: 2011 Seat Stains [halubdesign]
Jan 24, 2011 (8:23 am)
When I first realized that none of the local Ford dealerships would replace the upholstry, ridding of the nasty grossness my seats are, I went to the forums (and there are others besides this one) and copied 21 pages of posts about the seats. I also called Fords corporate office. They told me that hadn't haf any other calls about the 2008 Escape seat issue. That can't be true. To give them the benefit of the doubt I mailed a stack of complaints from forums to not only Fords VP of customer service but also to the service managers of each local dealership. I never received a rsponse or phone call from anyone. Just shameful.
So good luck to any of you with the same problem.
#125 of 255 Re: 2011 Seat Stains [halubdesign]
Jan 24, 2011 (9:09 am)
It's 2011 and still Ford refuse to do anything. I just want to cry everytime I get in my car. I'm don't like to give people riding cause the seat are a mess. I can clean and have them clean and they still look a mess. I wish I knew then what I know now!!
#126 of 255 Re: 2011 Seat Stains [dwoodberry]
Jan 24, 2011 (2:43 pm)
Thanks for your feedback everyone. In addition to the stain on the drivers seat, there is also a stain on the back of the drivers seat. I will let you know what transpires at the dealership. Here is a nice website I found that lists known problems with Ford models and model years. www.fordproblems.com
#127 of 255 Re: 2011 Seat Stains [halubdesign]
Jan 25, 2011 (8:11 am)
wow--to send all that info to Ford and the area dealerships and not have anyone do anything--that's just awful. maybe Ford feels cocky b/c their sales were up this year. when i first decided to do something about my stained seats, calling Ford directly also didn't yield any results. and that was almost 3 yrs ago when the industry was reeling. it took me several tries w/my dealership to get them to act on this, btw. i also brought in printouts re the problem. it wasn't until the service manager finally found the service bulletin re the seats that something was done. initially, he only recommended cleaning them, something i knew wouldn't work. next time i'm in there, i'm going to see what they say about this continuing problem. they were very upfront about the tranny leakage--they actually admitted it was a defect (something no other dealership ever would own up to w/my other cars). i can live w/the stains on the back seat. the usual passengers back there are kids. i will,however, try to clean them up come warmer weather.
#128 of 255 Re: 2011 Seat Stains [mariposa7684]
Jan 26, 2011 (2:03 pm)
The Ford dealership is replacing the stained seat. They would like to try that solution. They admitted that they could not guarantee that we do not have the defective 2009 fabric in the car. What kind of fabric did they reupholster your car with? It must have been the exact same fabric to match your back seat. And if so, it is surprising that the new reupholstered fabric did not also stain.
#129 of 255 Re: 2011 Seat Stains [dwoodberry]
Jan 26, 2011 (2:34 pm)
You sound just like ME!! I am exactly the same way, I am EMBARRASSED to have anyone ride in the car with me because the way my seats look!! Ford cleaned them for awhile. I called Ford AGAIN after Christmas and talked to a new person and he informed me that since I had had them 'scotch guarded' (there's another term they use, but that's what they did) that the company that did the scotch guarding was responsible! I filed a claim with them, and today they sent a guy out and he CLEANED the seats!!! I was SO MAD! I said, these seats have ALREADY been cleaned several times! He advised that he could do better than the dealership.
Well guess what?? He's gone, the seats are dry and the STAINS ARE STILL THERE!!!!!
I swear I am going to drive my car through the showroom window if something isn't resolved!!!!!
#130 of 255 Re: 2011 Seat Stains [tlrogers1]
Jan 26, 2011 (6:24 pm)
The dealer advised me to scotch guard the seats today, and I advised no way because I shouldn't have to do that in the first place. What year is your vehicle??
#131 of 255 Re: 2011 Seat Stains [halubdesign]
Jan 27, 2011 (8:29 am)
great! the new fabric should be fine (i don't know what it's made of--it definitely matches the back, but it doesn't stain like the old fabric). i can't believe after all the replacements and complaints that they still were using that terrible recycled material stuff in post 2008 models.
#132 of 255 Re: 2011 Seat Stains [tlrogers1]
Jan 27, 2011 (8:32 am)
based on what people have said about trying to get stains out, i don't hold out much hope that anything will work on the back seat of my '08. i am still amazed that Ford is using that defective fabric on any model past '08. i also don't know why dealerships aren't replacing the upholstery if your car is under warranty.