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SUVs Mazda CX-9 Mazda CX-9 Maintenance and Repair
89 messages, Last post on Sep 21, 2009 at 8:48 AM
You are in the Mazda CX-9 Forum. Your Hosts are steve_ & tidester
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At 5400 miles, 1st problem showed up. Last week, I tried to roll down the driver-side rear door window. It made a loud noise 1/2 down and continued to go all the way down. Tried it again (up and then down), no noise! Buffled. So I tried the other side (still rear door window). It made the same loud noise. Tried a couple more times, it stuck at 2/3 and wouldn't roll down. No problem rolling up, thought. My gut feeling was that something in the window mechanism was loose on both sides (! together!). So, today I took it in to Oak Tree Mazda in San Jose. I explained and showed the problem to the service advisor (nice guy, friendly, too). He got me a loaner (Mazda 3 sedan with 1400 miles on it! Nice!). When I picked it up, both are fixed nicely. Here is what they put down on the service record: "Rt side: Styroform pads has completely fallen off and is blocking the glass. Reinstalled styroform pad using silicon rubber." "Lt side: Styroform pads inside the door has falled off from summer heat on the double sided tape attaching the styroform. Reinstalled styroform pads but applied silicon rubber for added support." (word by word) They even turned on the "autolock" feature of SmartKey for me for free. All it costed me was 1 gallon of gas I had to put in the loaner Mazda 3. Anyway, summer is here. I don't think I am the only one that has this issue. It is also nice to know that Mazda give customers loaner for repair and major service. I don't think I was ever treated like that from Honda or Toyota! Sure, I am not happy with the material or workmanship that caused the failure of the windows. However, I am glad that Oak Tree Mazda treated me fairly. I would recommend Oak Tree Mazda to anyone. They will get a 5-star for satisfaction from me for sure. |
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Replying to: ceric (Jun 19, 2008 9:53 am)  !!!!! I thought the window only went down 1/2 for safety or something, then I tested the other side and it goes all the way down!
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Replying to: claireb (Jul 30, 2008 8:49 am) No, you don't have to go back to the dealer you bought from. However, chances are that they might treat you better since you bought from them. Find a dealer that gives you a loaner since this is repair. They get money from Mazda. Many people might have the same issue. Chances are that many don't open their windows often. When they did, they thought (like you) it only opens halfway 
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Has anyone had their CEL light come on? Mine came on with 4,740 miles and has now been in the shop for 8 days. They replaced the mass airflow sensor; picked up car at 5:30 pm after 3 days; parked car in garage; drove 1 mile the next morning and light came back on; car was back at shop at 9 am. I am pleased that Mazda has given me a rental. GMC would not do that. Any suggestions? They have spoken to 4 Techs at Mazda and no one seems to have a clue.
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Replying to: tammye (Aug 05, 2008 7:45 am) Since CEL is on, there must be error codes thrown in OBDII. The tech can scan them and debug the issues from there. In the Workshop manual (they all have one), it lists all the possible causes for certain code. They just have to check all the possibilities. Apparently, their 1st try failed (they thought they did it). Since you have a loaner, let them do the job. Did you go to a Ford/Mazda dealer? I would recommend an independent Mazda dealer if possible. They usually are more competent when it comes to Mazda vehicles. That is just my opinion.
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Replying to: ceric (Aug 05, 2008 9:24 am) |
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Replying to: claireb (Jul 30, 2008 8:49 am) My husband is very impressed with the service we were given - they even cleaned the car! Not that it was dirty, but it was a nice touch!
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Just bought an 09 CX9 and wondering should I put super unleaded gas and also should I use synthetic oil. Any thought anyone?? Thanks
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Replying to: claireb (Aug 05, 2008 10:27 am) tidester, host SUVs and Smart Shopper |
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