- #26 of 89
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Re: pulling issue [aray1]
by masudur
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Jan 30, 2008 (10:57 am)
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Replying to: aray1 (Jan 17, 2008 11:04 am)
hi,
i have the same problem. what is TSB, how it helped you and how it can help me.
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- #27 of 89
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Re: pulling issue [masudur]
by aray1
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Jan 30, 2008 (2:17 pm)
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Replying to: masudur (Jan 30, 2008 10:57 am)
It stands for Technical service bulletin. It a guide to the service people that a problem exists and here is a solution to the problem.
Unfortunately, my dealer couldn't totally resolve the issue. Has anyone called Mazda on this issue?
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- #28 of 89
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Re: pulling issue [aray1]
by masudur
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Feb 04, 2008 (7:38 am)
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Replying to: aray1 (Jan 30, 2008 2:17 pm)
hi Aray1,
thanks, i brought it to dealer, but it is not fixes properly.
does any one has any suggestion?
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- #29 of 89
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Re: pulling issue [masudur]
by imamg
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Feb 04, 2008 (11:54 am)
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Replying to: masudur (Feb 04, 2008 7:38 am)
Take it back to the dealer...have the Service Manager drive with you so can show him/her the direct issue you're having... If they chose not to believe (their own lying) eyes... then if possible get a second oppinion at another dealer... It's a well documented issue with our cars... I'm guessing "some" dealer have not had to deal with it... and therefore don't understand what's expected to to be done...
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- #30 of 89
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Manual says change oil at 7K miles, Dealer says 3K
by epicard
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Feb 07, 2008 (2:05 pm)
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My gut tells me it's the service department at the dealer trying to milk me for more money. My last car was a Mini Cooper (big change obviously) that needed oil changed every 15K miles or so. The dealer I bought from is both a Mazda and Chrysler dealer, and on American cars, it doesn't surprise me to have them want it changed after 3K miles. But for a Japanese or German car, my understading is that the oil resevoir is much larger, leading to longer times between oil changes - plus different engineering. Dealership bullied me into using full synthetic - actually I'm okay with that and would have anyway - if I wasn't going to come in every 3K miles. But it feels like a scam.
One of the reasons I bought the car was because it would go 7K between changes - the hassle of service more frequenly is more than I'll put up with. Anyone have any feedback on this?
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- #31 of 89
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Re: Manual says change oil at 7K miles, Dealer says 3K [epicard]
by maltb
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Feb 07, 2008 (2:10 pm)
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Replying to: epicard (Feb 07, 2008 2:05 pm)
Read the owner's manual and understand the intervals. The manual was written to tell you how to operate the vehicle properly. The dealer's intervals were written to tell them how to operate their bottom line properly.
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- #32 of 89
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Re: Manual says change oil at 7K miles, Dealer says 3K [maltb]
by epicard
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Feb 07, 2008 (2:56 pm)
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Replying to: maltb (Feb 07, 2008 2:10 pm)
As you might imagine - I'm not happy with my dealer for playing games like that. Anyone have a way to make a complaint to Mazda - they should know that their dealer is telling every customer that they should service all their Mazdas at 3K miles. Not great for customer satisfaction.
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- #33 of 89
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Re: Manual says change oil at 7K miles, Dealer says 3K [epicard]
by imamg
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Feb 08, 2008 (10:20 am)
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Replying to: epicard (Feb 07, 2008 2:56 pm)
If you gauged most dealers of most models.. you'll most likely find that they recommend 3 thousand mile intervals... I think as much to keep up with the "jiffy" lube types of the world that do the same... Dealers "suggest" ... owners manuals prescribe... I don't think complaining to the corp about suggestions will provide anything... Though... I'm never going to be one to deter anyone from their own views... Just think of it logically... one earlier said... or reffered to the "bottom" line... and in this life/country/society... indeed that has much to do with it... also consider this angle... if you bring your car in every 3k much more than the oil change should be going on...ie: monitoring your car for other and potential issues... that's why I do it... and yes I know it doesn't have to be changed every 3k ( caviat... I'm the p.m. for a dealer)... but for that very reason I do for this car and other models I own.
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- #34 of 89
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Re: Manual says change oil at 7K miles, Dealer says 3K [imamg]
by epicard
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Feb 08, 2008 (1:29 pm)
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Replying to: imamg (Feb 08, 2008 10:20 am)
In the past 20 years, I've owned several toyotas, several VWs, a Subaru, a Nissan, and a Mini Cooper. I have never had a single dealer push me to alter my service interval from what was recommended by the manufacturer until it happened in this Mazda dealership. And I have complained to Mazda corporate. The service department was implying that I couldn't trust Mazda's recommended service intervals. Not only were they implying this, they implied that if I didn't follow their advice that something bad would happen to my car. They're undermining the trust in the brand - and should be brought to task on it. My profession is product management, and I'd never let a subsidiary get away with this on one of my brands - no way in hell.
On top of that, the first oil change at my dealership was supposed to be free. When the guy bullied me into using full synthetic (I would have anyway, but he didn't know this) he told me that I would only be charged the difference between what I would have paid for the standard oil change and full synthetic. As it turned out they charged me a LOT more than just the difference - I ended up paying way more than the fee for the standard oil change. And they suggested that the guy at the service desk made a 'simple mistake' when he told me that. But that they wouldn't stand by what he said, and that they wouldn't/couldn't explain to me the rationale for this policy. As you might imagine, they've lost my business forever.
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- #35 of 89
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Re: Manual says change oil at 7K miles, Dealer says 3K [epicard]
by laker34
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Feb 08, 2008 (1:58 pm)
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Replying to: epicard (Feb 08, 2008 1:29 pm)
What's the name of this dealer and where is it located?
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