- #39 of 78
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Re: Headlight issues Hyundai knows- doesn't care [tbill4]
by amastro1
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Jan 19, 2008 (7:36 am)
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Replying to: tbill4 (Jan 17, 2008 1:47 pm)
I think it is way pass the time Hyundai fixed this problem so I did register a complaint with the NHSTA. I would encourge all readers of this post to do the same. It seems that it is the only way to get Hyundia to acknowledge the problem with the headlights.
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- #40 of 78
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Re: Headlight issues Hyundai knows- doesn't care [amastro1]
by jrsactown
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Jan 21, 2008 (1:24 pm)
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Replying to: amastro1 (Jan 19, 2008 7:36 am)
My local dealer just fixed my headlight problem ( low beams 6 inches too high) and high beams in trees. I do not know what he exactly did, but the low and high beams are now working perfectly.
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- #41 of 78
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Re: Headlight Aiming Service Bulletin [ehtpiney]
by ehtpiney
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Feb 09, 2008 (4:18 am)
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Replying to: ehtpiney (Jan 15, 2008 6:09 pm)
Well we sent our complaint about the headlights and regional respresentative rsponse to the Vice President of Service with a copy to the Vice President of Sales on January 18, 2008. Guess what. They have not responded to the complaint as of this writing. Sell it and forget it I ask?
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- #42 of 78
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Re: Headlight Aiming Service Bulletin [oscar_gata]
by john_hoffman
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Feb 09, 2008 (6:53 am)
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Replying to: oscar_gata (Jan 15, 2008 5:25 pm)
Hi - could you scan and post the TSB? I searched the Hyundai tech support web site and don't get a hit.
Thank you.
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- #43 of 78
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Re: Headlight Aiming Service Bulletin [john_hoffman]
by oscar_gata
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Feb 11, 2008 (3:57 pm)
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Replying to: john_hoffman (Feb 09, 2008 6:53 am)
At the Hyundai Service Website, I found instructions under Shop/Veracruz/2008/Body Electrical system/Lighting system/Head lamps/Repair procedures/Adjustment. It also shows you how to adjust your fog lights. If those are off, you could adjust the headlights all day long and not fix your problems.
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- #44 of 78
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Complaint filed with NHTSA.GOV
by ehtpiney
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Feb 12, 2008 (2:54 pm)
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Replying to: ehtpiney (Jan 15, 2008 11:02 am)
Obviously Hyundai doesn't see the light. They failed to respond to my complaint therefore I followed the advice and actions of other members of this board and filed a complaint with the NHTSA. The complaint is based on
1. A DISTINCT HORIZONTAL LINE IN THE FIELD OF VISION.
2. THE LOW BEAMS DO NOT APPEAR TO GIVE ENOUGH UPPER LIGHT TO LIGHT UP ROAD SIGNS OR THE ROAD AHEAD YET ONCOMING DRIVERS CONSTANTLY FLASHED THEIR BEAMS TO LOWER OUR HIGH BEAMS WHICH WERE NOT ON.
3. TURNING ON THE HIGH BEAMS DO NOTHING FOR THE ROAD AND SIMPLY LIT UP THE TREES.
4. DISTRICT HYUNDAI REPRESENTATIVE SAID HYUNDAI IS AWARE IF THE ISSUES WITH THE HEADLIGHTS AND IT IS A COMMON PROBLEM ON ALL VERACRUZES. IN FACT HE SAID HE DRIVES A VERACRUZ AND HAS SEEN THE HORIZONTAL LINE THAT WE MENTIONED. ASKED WHAT HYUNDAI WAS DOING TO CORRECT THE PROBLEM HE REPLIED NOTHING. HE SAID HYUNDAI ASSUMES THAT THE PROBLEM IS NATURE TO THE HIGH OUTPUT LIGHTS USED AND THEY DO NOT INTEND TO DO ANYTHING ABOUT IT.
5.A LETTER OF COMPLAINT TO THE VICE PRESIDENTS OF SERVICE AND SALES AT HYUNDAI WENT UNANSWERED.
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- #45 of 78
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Re: Complaint filed with NHTSA.GOV [ehtpiney]
by ml0126
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Feb 12, 2008 (8:28 pm)
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Replying to: ehtpiney (Feb 12, 2008 2:54 pm)
I am having the same issues and same results. Were you able to file the complaints by internet? Would you mind sharing the address?
Thanks
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- #46 of 78
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Re: Complaint filed with NHTSA.GOV [ml0126]
by ehtpiney
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Feb 13, 2008 (2:50 am)
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Replying to: ml0126 (Feb 12, 2008 8:28 pm)
The link to see complaints or file a complaint is http://www.nhtsa.gov/portal/site/nhtsa/ Just follow the quick links.
You can search their database and see the complaints filed on all vehicles. After you file the complaint the narrative of your complaint is listed for public view not your information or the information about the dealer you bought the vehicle from. Hopefully Hyundai will see the light with these complaints, but they are being stubborn.
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- #47 of 78
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Re: Complaint filed with NHTSA.GOV [ehtpiney]
by mattandi
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Feb 13, 2008 (5:00 pm)
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Replying to: ehtpiney (Feb 13, 2008 2:50 am)
Even the nhtsa database contains a record indicating a TSB for headlight adjustment campaign issued Nov. 1, 2007 for the '07 Veracruz. TSB number is 0701012. NHTSA item number 10023592.
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- #48 of 78
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Re: Complaint filed with NHTSA.GOV [mattandi]
by ehtpiney
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Feb 13, 2008 (5:41 pm)
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Replying to: mattandi (Feb 13, 2008 5:00 pm)
This TSB number has shown up here before but we have not been able to locate it on hyundai's hmaservice site including the techs at the Hyundai dealer. If anyone can come up with the text of the TSB and a link I would love to see it. It's not much of a campaign if Hyundai is not notifying its dealerships to follow through when customers come in for service and the regional rep doesnt know anything about it!
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